Recensioni degli utenti
Valutazione complessiva
7,5
Buono
Basato su 220 recensioni
Complessivo
7,7
Imbarco
7,6
Comfort
7,5
Personale
8,2
Divertimento
6,6
Cibo
7,3
Informazioni su Bulgaria Air
| Codice IATA | FB |
|---|---|
| Rotte | 54 |
| Rotta principale | Sofia a Varna |
| Aeroporti salvati | 26 |
| Aeroporto principale | Sofia |
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,6
Punti positivi: Nothing. Bulgarian Airlines is a fifth world company!
Punti negativi: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
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6,0
Punti negativi: Flight was two hour delayed and I missed my connection
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4,8
Punti positivi: The chocolate was great!
Punti negativi: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
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2,6
Punti positivi: Not much.
Punti negativi: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
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8,0
Punti negativi: There was delay of 2 hours with any notice.
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8,0
Punti positivi: They didn't cram us into the transport vehicle like sardines
Punti negativi: We need special assistance for my wife boarding the plane and didn't get it from Airline
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6,0
Punti negativi: The plane smelt
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6,8
Punti positivi: Great polite and pleasant crew.
Punti negativi: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
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5,6
Punti negativi: I get my luggage two days later.
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3,3
Punti positivi: food was ok
Punti negativi: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
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3,3
Punti negativi: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
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8,8
Punti positivi: Crew very friendly & helpful
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5,0
Punti negativi: My bag did not arrive. Was not transferred from Amsterdam.
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7,3
Overall OK
Punti positivi: Quick flight, arrived just on time
Punti negativi: Very small space between the rows
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7,6
Overall OK
Punti positivi: Flight crew was kind and helpful, flight arrived on time
Punti negativi: Boarding was slow, could improve onboard services
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7,0
Punti positivi: Very good price and all went smoothly and on time.
Punti negativi: Having to walk to and from the plane and use a bus (no jetways)..
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2,0
Being treated like cargo
Punti positivi: Nothing
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5,2
Punti negativi: My luggage was lost.
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5,2
Punti negativi: My luggage is lost.
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2,0
Missed the flight and money were not returned according to the insuran
Punti negativi: Missed the flight and company didnt returned the money according to insurance.
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4,0
Punti negativi: Too small place for legs in the cabin for such a long flight. Very uncomfortable
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7,6
Good experience on an empty plane
Punti positivi: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Punti negativi: Uncomfortable weared off seats and no entertainment system.
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6,3
OK
Punti positivi: The sandwich looked dry, but was actually very good.
Punti negativi: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
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2,0
Punti negativi: I dident get my luggage
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6,0
Punti negativi: Flight delayed with 40 minutes Very small seats
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5,0
Punti negativi: Poor food no entertainment
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3,6
Flight delayed, seat spacing minimal
Punti positivi: Inexpensive
Punti negativi: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
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3,3
Punti negativi: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
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4,6
Punti positivi: Once on board we flu fast
Punti negativi: The flight was delayed by over 2 hours and no information was given at all.
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5,0
Punti negativi: Flight was delayed two and half hours and then stupid excusing.
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2,0
Punti positivi: Horrible. Don't book with this ariline.
Punti negativi: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
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6,6
Punti negativi: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
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9,6
Punti positivi: It was an excellent flight experience.
Punti negativi: Improve the sandwich?
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8,0
Punti positivi: The flight got me to my destination safely and on time
Punti negativi: Security and lack of snacks/drinks on the flight
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6,0
Punti positivi: Got me to my destination safely and on time
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2,6
12 hr delay, no updates, poor communication
Punti negativi: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
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9,6
Short flight to Burgas
Punti positivi: The crew was friendly, the plane was cool.
Punti negativi: Nothing
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8,3
Pleasantly surprised
Punti positivi: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Punti negativi: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
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8,6
Business triptthey
Punti positivi: They were on time, free drink and foot no chargebo
Punti negativi: No movie screen
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5,6
The flight was late
Punti positivi: The crew was very nice.
Punti negativi: The check in started late, the gate was changed, the flight was late by more than an hour.
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4,6
Punti negativi: Overall cleanliness of the cabin was very poor.
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8,0
Partner Companies
Punti positivi: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
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3,3
Punti negativi: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
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8,3
Excellent flight
Punti positivi: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
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10,0
Punti positivi: On time and nice crew
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8,0
Punti positivi: On time departure and arrival. Friendly service.
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10,0
Punti positivi: Check in was very fast and easy, crew was very nice and helpful
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4,6
Delayed take off
Punti positivi: They serve you a dandwich and water.
Punti negativi: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
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8,6
Well treated despite low meal voucher credit
Punti positivi: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Punti negativi: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
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7,6
Comfortable flight but preflight process needs imp
Punti positivi: Crew was excellent. Aircraft comfortable. Good value fare
Punti negativi: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
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8,0
Punti positivi: Very pleasant overall
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8,3
Overal it's a good flight
Punti positivi: It's a very small distance flight but the crew was very nice
Punti negativi: Don't have much choice in drink or food
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10,0
Punti positivi: Service
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4,3
Punti positivi: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Punti negativi: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
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10,0
Punti positivi: the hospitality and friendliness of the crew, the professionalism of the pilot
Punti negativi: can't think of anything I didn't like.
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10,0
Quick trip
Punti positivi: Service
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10,0
Punti positivi: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
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10,0
Punti positivi: fast, comfortable, hospitable flight
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9,0
Plesant flight.
Punti positivi: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Punti negativi: No vegetarian sandwich.
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3,6
Punti negativi: Old plane, uncomfortable seats, no entertainment system.
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8,8
Punti positivi: Crew very friendly & helpful
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9,6
Punti positivi: It was an excellent flight experience.
Punti negativi: Improve the sandwich?
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9,6
Short flight to Burgas
Punti positivi: The crew was friendly, the plane was cool.
Punti negativi: Nothing
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8,6
Business triptthey
Punti positivi: They were on time, free drink and foot no chargebo
Punti negativi: No movie screen
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10,0
Punti positivi: On time and nice crew
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10,0
Punti positivi: Check in was very fast and easy, crew was very nice and helpful
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8,6
Well treated despite low meal voucher credit
Punti positivi: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Punti negativi: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
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10,0
Punti positivi: Service
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10,0
Punti positivi: the hospitality and friendliness of the crew, the professionalism of the pilot
Punti negativi: can't think of anything I didn't like.
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10,0
Quick trip
Punti positivi: Service
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10,0
Punti positivi: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
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10,0
Punti positivi: fast, comfortable, hospitable flight
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9,0
Plesant flight.
Punti positivi: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Punti negativi: No vegetarian sandwich.
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8,0
Punti negativi: There was delay of 2 hours with any notice.
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8,0
Punti positivi: They didn't cram us into the transport vehicle like sardines
Punti negativi: We need special assistance for my wife boarding the plane and didn't get it from Airline
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6,8
Punti positivi: Great polite and pleasant crew.
Punti negativi: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
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7,3
Overall OK
Punti positivi: Quick flight, arrived just on time
Punti negativi: Very small space between the rows
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7,6
Overall OK
Punti positivi: Flight crew was kind and helpful, flight arrived on time
Punti negativi: Boarding was slow, could improve onboard services
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7,0
Punti positivi: Very good price and all went smoothly and on time.
Punti negativi: Having to walk to and from the plane and use a bus (no jetways)..
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7,6
Good experience on an empty plane
Punti positivi: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Punti negativi: Uncomfortable weared off seats and no entertainment system.
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6,6
Punti negativi: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
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8,0
Punti positivi: The flight got me to my destination safely and on time
Punti negativi: Security and lack of snacks/drinks on the flight
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8,3
Pleasantly surprised
Punti positivi: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Punti negativi: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
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8,0
Partner Companies
Punti positivi: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
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8,3
Excellent flight
Punti positivi: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
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8,0
Punti positivi: On time departure and arrival. Friendly service.
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7,6
Comfortable flight but preflight process needs imp
Punti positivi: Crew was excellent. Aircraft comfortable. Good value fare
Punti negativi: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
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8,0
Punti positivi: Very pleasant overall
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8,3
Overal it's a good flight
Punti positivi: It's a very small distance flight but the crew was very nice
Punti negativi: Don't have much choice in drink or food
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2,6
Punti positivi: Nothing. Bulgarian Airlines is a fifth world company!
Punti negativi: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
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6,0
Punti negativi: Flight was two hour delayed and I missed my connection
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4,8
Punti positivi: The chocolate was great!
Punti negativi: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
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2,6
Punti positivi: Not much.
Punti negativi: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
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6,0
Punti negativi: The plane smelt
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5,6
Punti negativi: I get my luggage two days later.
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3,3
Punti positivi: food was ok
Punti negativi: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
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3,3
Punti negativi: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
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5,0
Punti negativi: My bag did not arrive. Was not transferred from Amsterdam.
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2,0
Being treated like cargo
Punti positivi: Nothing
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5,2
Punti negativi: My luggage was lost.
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5,2
Punti negativi: My luggage is lost.
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2,0
Missed the flight and money were not returned according to the insuran
Punti negativi: Missed the flight and company didnt returned the money according to insurance.
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4,0
Punti negativi: Too small place for legs in the cabin for such a long flight. Very uncomfortable
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6,3
OK
Punti positivi: The sandwich looked dry, but was actually very good.
Punti negativi: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
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2,0
Punti negativi: I dident get my luggage
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6,0
Punti negativi: Flight delayed with 40 minutes Very small seats
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5,0
Punti negativi: Poor food no entertainment
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3,6
Flight delayed, seat spacing minimal
Punti positivi: Inexpensive
Punti negativi: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
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3,3
Punti negativi: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
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4,6
Punti positivi: Once on board we flu fast
Punti negativi: The flight was delayed by over 2 hours and no information was given at all.
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5,0
Punti negativi: Flight was delayed two and half hours and then stupid excusing.
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2,0
Punti positivi: Horrible. Don't book with this ariline.
Punti negativi: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
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6,0
Punti positivi: Got me to my destination safely and on time
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2,6
12 hr delay, no updates, poor communication
Punti negativi: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
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5,6
The flight was late
Punti positivi: The crew was very nice.
Punti negativi: The check in started late, the gate was changed, the flight was late by more than an hour.
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4,6
Punti negativi: Overall cleanliness of the cabin was very poor.
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3,3
Punti negativi: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
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4,6
Delayed take off
Punti positivi: They serve you a dandwich and water.
Punti negativi: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
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4,3
Punti positivi: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Punti negativi: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
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3,6
Punti negativi: Old plane, uncomfortable seats, no entertainment system.
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Stato Voli
Bulgaria Air- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
432
Parigi
CDG
Sofia
SOF
431
Sofia
SOF
Parigi
CDG
462
Amsterdam
AMS
Sofia
SOF
461
Sofia
SOF
Amsterdam
AMS
408
Bruxelles
BRU
Sofia
SOF
407
Sofia
SOF
Bruxelles
BRU
978
Varna
VAR
Sofia
SOF
478
Barcellona
BCN
Sofia
SOF
477
Sofia
SOF
Barcellona
BCN
363
Sofia
SOF
Mosca
SVO
364
Mosca
SVO
Sofia
SOF
456
Milano
MXP
Sofia
SOF
455
Sofia
SOF
Milano
MXP
563
Sofia
SOF
Lisbona
LIS
973
Sofia
SOF
Varna
VAR
852
Londra
LHR
Sofia
SOF
851
Sofia
SOF
Londra
LHR
301
Sofia
SOF
Praga
PRG
808
Atene
ATH
Sofia
SOF
807
Sofia
SOF
Atene
ATH
319
Sofia
SOF
Berlino
TXL
320
Berlino
TXL
Sofia
SOF
472
Madrid
MAD
Sofia
SOF
302
Praga
PRG
Sofia
SOF
471
Sofia
SOF
Madrid
MAD
571
Sofia
SOF
Tel Aviv
TLV
572
Tel Aviv
TLV
Sofia
SOF
979
Varna
VAR
Burgas
BOJ
450
Roma
FCO
Sofia
SOF
449
Sofia
SOF
Roma
FCO
480
Málaga
AGP
Sofia
SOF
479
Sofia
SOF
Málaga
AGP
984
Burgas
BOJ
Sofia
SOF
856
Larnaka
LCA
Sofia
SOF
983
Sofia
SOF
Burgas
BOJ
855
Sofia
SOF
Larnaka
LCA
491
Sofia
SOF
Zurigo
ZRH
492
Zurigo
ZRH
Sofia
SOF
Principali rotte aeree
Principali aeroporti serviti da Bulgaria Air
- Aeroporto di Sofia (SOF)
- Aeroporto di Varna (VAR)
- Aeroporto di Parigi Charles de Gaulle (CDG)
- Aeroporto di Amsterdam-Schiphol (AMS)
- Aeroporto di Bruxelles-National e altri aeroporti (BRU)
- Aeroporto di Londra-Heathrow (LHR)
- Aeroporto di Roma-Fiumicino (FCO)
- Aeroporto di Mosca-Šeremet'evo (SVO)
- Aeroporto di Madrid-Barajas (MAD)
- Aeroporto di Berlino-Tegel (TXL)
- Aeroporto di Francoforte sul Meno (FRA)
- Aeroporto di Praga-Ruzyně (PRG)
- Aeroporto di Vienna-Schwechat (VIE)
- Aeroporto di Zurigo (ZRH)
- Aeroporto di Milano Aeroporto Malpensa (MXP)
Informazioni su Bulgaria Air
- FB Codice IATA
- +359 2 402 04 00 Chiama
- air.bg Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.
