Trova voli economici su Bulgaria Air

Punti negativi: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.

Punti positivi: Small seats

Punti negativi: Flight overcrowded

Punti negativi: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.

Punti positivi: Nothing

Punti negativi: To add food and to patk the plane at the linkway

Punti positivi: It was a direct flight to my destination

Punti negativi: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure

Punti negativi: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.

Punti negativi: 6 hours delay !!!!

Punti positivi: Nothing. Bulgarian Airlines is a fifth world company!

Punti negativi: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks

Punti negativi: Flight was two hour delayed and I missed my connection

Punti positivi: The chocolate was great!

Punti negativi: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min

Punti positivi: Not much.

Punti negativi: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).

Punti negativi: The plane smelt

Punti negativi: I get my luggage two days later.

Punti positivi: food was ok

Punti negativi: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment

Punti negativi: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.

Punti negativi: My bag did not arrive. Was not transferred from Amsterdam.

Being treated like cargo

Punti positivi: Nothing

Punti negativi: My luggage was lost.

Punti negativi: My luggage is lost.

Missed the flight and money were not returned according to the insuran

Punti negativi: Missed the flight and company didnt returned the money according to insurance.

Punti negativi: Too small place for legs in the cabin for such a long flight. Very uncomfortable

OK

Punti positivi: The sandwich looked dry, but was actually very good.

Punti negativi: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.

Punti negativi: I dident get my luggage

Punti negativi: Flight delayed with 40 minutes Very small seats

Punti negativi: Poor food no entertainment

Flight delayed, seat spacing minimal

Punti positivi: Inexpensive

Punti negativi: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.

Punti negativi: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.

Punti positivi: Once on board we flu fast

Punti negativi: The flight was delayed by over 2 hours and no information was given at all.

Punti negativi: Flight was delayed two and half hours and then stupid excusing.

Punti positivi: Horrible. Don't book with this ariline.

Punti negativi: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!

Punti positivi: Got me to my destination safely and on time

12 hr delay, no updates, poor communication

Punti negativi: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.

The flight was late

Punti positivi: The crew was very nice.

Punti negativi: The check in started late, the gate was changed, the flight was late by more than an hour.

Punti negativi: Overall cleanliness of the cabin was very poor.

Punti negativi: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.

Delayed take off

Punti positivi: They serve you a dandwich and water.

Punti negativi: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!