Recensioni ospiti
Valutazione complessiva
8,3
Ottimo
Basato su 49 recensioni
Pulizia
8,5
Tariffa comfort
8,4
Ritiro/Riconsegna
8,3
Qualità/Prezzo
8,1
Recensioni recenti
Valutazione dei viaggiatori
10
4
6
1
1
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4,4
Punti negativi: I was charged an extra $105 without explanation, and despite nearly 10 customer service calls I have not received my money back.
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10,0
Punti positivi: The internet was easy to select and perform; the gentleman that helped me attain the car and then was also there when I returned it was nice and professional. A joy to work with!
Punti negativi: Nothing
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4,4
Punti positivi: It ran like you would expect
Punti negativi: It really smelled like cigarettes which is always annoying. The brakes were so touchy you could barely press on them without jerking to a stop. The car was filthy when I picked it up. There was no attendant when I went to drop it off.
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7,6
Punti positivi: Not really. The staff person was very hurried, didn't give me good directions to the car, talked too fast, couldn't understand him when he did talk. I had to ask him to repeat himself several times. I'm NOT hard of hearing.
Punti negativi: Staff rep needs customer service and communication training.
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10,0
Punti positivi: Short line. Great customer service.
Punti negativi: If you don't fill up with gas the surcharge is extreme.
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10,0
Punti positivi: Great service, very helpful staff
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6,0
Car wasn’t ready
Punti positivi: They had the car ready within minutes but had to wash it before it went out. In all fairness, I booked that morning, but still, don’t advertise as available if the car isn’t there.
Punti negativi: The car needed service so the service reminder kept pinging at me and the gas cap was missing creating a 1-2 effect. The car wasn’t happy. The drop off was tough with off site rental office and I had to arrange transportation to the rental office via shuttle which is fine generally, but this time I was in a hurry to get to my appointment, so the delay was in vain.
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10,0
Punti positivi: The process was quick and easy. The agent was very friendly and helpful. Returning the rental was an easy process as well.
Punti negativi: Everything was amazing. Nothing to dislike.
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10,0
Customer service was AMAZING!
Punti positivi: There were a number of people at the counter and yet the service was timely, efficient, kind - all of which are deeply appreciated by tired travelers in a hurry. It was a freak storm situation as well, and the customer service staff was incredibly sensitive to the hazards on the road and set me up in the perfect car for the journey. I can't say thanks enough.
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8,0
Punti positivi: Very easy dropoff.
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3,6
Fresno Air Terminal Budget Rental Car kicks LAX Budget's Butt!
Punti positivi: Customer service at FAT return was excellent. There was zero wait and they credited me for returning my car with a 1/4 tank of gas (since that's what crappy LAX Budget sent me out with). Really nice that these people know how to treat customers. If I ever rent from Budget again, it would be because of the customer service at Fresno Air Terminal.
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9,2
Punti positivi: Great for the price.
Punti negativi: The car could have been cleaner.
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