Autonoleggio a Aeroporto di Fresno Airterminal

Punti negativi: Staff not friendly at all definitely needs better customer service attitude.

Punti positivi: The car was washed and clean.

Punti negativi: Pick up was not good. I was told that I couldn't use my company credit card that I used to book the reservation online because my first name on the card was different than my driver's license (it is my nickname on the credit card). This was the first time in 20 years it has ever been a problem and the rep asked me if it was the first time I rented from Thrifty because this is how the system works. I didn't really appreciate that as an answer. She then says when I come back she can switch the credit cards. I asked her why she didn't lead with that at the beginning of the conversation versus quoting me company policy. Another concern was insurance coverage (company versus personal based on the credit card on file). The drop off was a little better. The line was really long and nowhere does it say you have to stay in line to drop off. Luckily I asked because I was in a hurry (and didn't have to wait in line). The issue here was switching the credit cards which would require me to wait in line. The rep said to write my email down and they would send the final receipt later in the day. I did not receive the email as promised. I called two days later and finally received the second part of the bill (first part on my company credit card, second part on my personal credit card). The experience with Thrifty was OK at best. I'll likely choose a different rental car company in the future. Thank you.

Punti positivi: Couldn’t even pick up vehicle

Punti negativi: Rules and regulations. Was not told about the no debit card policy until morning of!!!!

Will not rent from again.

Punti positivi: Not much.

Punti negativi: Have to pay an extra fee for a midsize car. When I booked my rental I chose manager choice option. When I pick up the vehicle I was told I could only get a compact car and any other car would be an extra fee. If I would've know that, I would have just booked a mid size for a cheaper price than what I paid. I will not be using thrifty rental again.