Trova voli economici su Azerbaijan Airlines

Bad cuatomer service

Punti positivi: I liked the food and the price of my tivket

Punti negativi: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.

Ok travel

Punti positivi: The food

Punti negativi: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language

Punti negativi: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.

Punti negativi: i want to change ticket date no body reply

Punti negativi: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS

Loud and crowded. Can't reserve seats

Punti positivi: That I was moved to emergency exit

Punti negativi: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.

Got food poisoning

Punti negativi: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible

Punti positivi: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home

Punti negativi: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.

Punti negativi: this is fucking stupid Company when i already checked in closed in gate in front of my face

Good overall

Punti positivi: The cost and straight through flight is great

Punti negativi: The movie selection is very limited and there are no pillows.

Okay 5.0

Punti positivi: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.

Punti negativi: Never seen Flight attendants so lazy in my flying experience.

Punti positivi: The flight was werry nice

Punti negativi: The boarding was a little unconftible

There was a sick passenger kid who cried 11 hours

Punti positivi: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you

Old plane

Punti positivi: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.

Unhelpful Crew

Punti positivi: The flight was pretty smooth.

Punti negativi: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.

Uncomfortable Flight

Punti positivi: The flight back was relatively smooth.

Punti negativi: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.

Annoying staff

Punti positivi: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.

Punti negativi: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you

Punti negativi: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you

No individual entertainment

Punti positivi: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.

Punti negativi: Above.

Seems like one of the greediest airlines on the pl

Punti positivi: Not much

Punti negativi: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!

No entertainment for 12 hours flight!

Punti positivi: The food is pretty good

Punti negativi: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes

Punti positivi: 정확한 출발시간. 저렴한 가격.

Punti negativi: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.

Airline Never Transfered My Luggage

Punti negativi: Azerbaijinian Airlines did not transfer my luggage along with the luggage of at least 12 other people on board to the connecting flight from Baku to Tbilisi. Both checkin bags with the majority of my belongings and necessities never arrived. After waiting in the Tbilisi airport, the staff notified us the airline did not fit every checkin bag on the connecting flight, and we would have to return the following night to pick up our belongings. There was no apology or discount on our ticket price for the huge inconvenience. It seemed as though the airline was notorious for doing this.