Trova voli economici su Avianca Brasil

Punti negativi: Refund for our cancelled flight

Punti positivi: Big and new airplane. Not usual to inside Flight. Got before time

Punti negativi: They could offer for 2 hours flight more then just water

Punti negativi: Find another company. Don't go Avianca!!!

Punti negativi: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.

Punti positivi: Ok seat space, standard plane, nothing major despite some turbulence.

Punti negativi: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.

Punti positivi: Flight didn’t happen. Stuck in São Paulo

Punti negativi: Everything

Punti negativi: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??

Flight didn’t exist

Punti positivi: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.

Punti negativi: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.

No respect for Avianca Diamond members

Punti positivi: Nothing

Punti negativi: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down

Excessive delay

Punti negativi: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.

Punti negativi: The check in was open too late. The plain is not comfortable Boarding was very confusing

Terrible

Punti positivi: Nothing!

Punti negativi: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.

Horrible Customer Service/ Flight

Punti positivi: Nothing will never fly with them again!

Punti negativi: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.

Don’t EVER fly with them!

Punti positivi: Nothing!

Punti negativi: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!

Avianca Brazil

Punti positivi: The food was decent

Punti negativi: The crew was not friendly (racist it seemed)

Avianca Brazil

Punti positivi: The flight was short and smooth

Punti negativi: The crew needs better customer service

Very disappointed in business class

Punti positivi: Crew was sort of apologetic

Punti negativi: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.

Punti negativi: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.

Punti negativi: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.

Punti negativi: The airline failed to notify me on the cancelation:-(

Punti negativi: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...

Crew / Boarding

Punti negativi: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.

Good flight, bad service

Punti positivi: Good flight, little tubulance, they served breakfast on a less than 3 hour flight

Punti negativi: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.