Punti negativi: Refund for our cancelled flight
Punti positivi: Crew was friendly and helpful
Punti negativi: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
Punti positivi: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Punti negativi: Nothing that I can think of needs to be improved.
Punti positivi: Big and new airplane. Not usual to inside
Flight. Got before time
Punti negativi: They could offer for 2 hours flight more then just water
Punti negativi: Find another company.
Don't go Avianca!!!
Punti positivi: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Punti negativi: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
Punti negativi: I had the worst reception in check-in I ever had in all my life.
I Will never travel with Avianca anymore.
Punti positivi: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Punti negativi: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
Punti positivi: Crew was very kind and helpfull, airplane was new
Punti negativi: beverages
Punti positivi: Ok seat space, standard plane, nothing major despite some turbulence.
Punti negativi: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
Punti positivi: Crew was amazing
Punti negativi: Movie selection was pretty good. Some more recent movies would be good.
Punti positivi: Flight didn’t happen. Stuck in São Paulo
Punti negativi: Everything
Punti positivi: Good service for the price
Punti positivi: Very friendly and good overal for a great price.
Punti negativi: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
Punti negativi: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
Effective boarding but not on time
Punti positivi: Warm sandwich served with juice or soft drink
Punti negativi: The late arrival at destination
Excellent
Punti positivi: On time; friendly crew, update plan (spacious) , good catering.
Punti positivi: Crew is nice, food is good, comfort and travelling kits.
Punti negativi: Chaotic boarding in Bogota, with no priority whether business class or not.
Broken luggage upon arrival after a long delivery time.
Punti negativi: Poor food swllection
Punti negativi: Should able to provide extra food upon request.
Crew should speak English well as it is a tourist destination.
Flight didn’t exist
Punti positivi: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist.
Avianca Airlines flight was 9am.
I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off.
Later checking directly to Avianca website.
Punti negativi: I might still search through Kayak for general search (like Skyscanner)
But I will never purchase through kayak again.
I will only purchase directly through the airline website.
Punti positivi: On time, efficient boarding, entertainment console.
Great
Punti positivi: Snack was good, smooth landing
Punti positivi: Avianca served lunch!! And flight left on time
No respect for Avianca Diamond members
Punti positivi: Nothing
Punti negativi: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers.
Thumbs down
Punti negativi: Breakfast was not good
Great experience all together.
Punti positivi: Airplane was clean and New.
Punti negativi: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
Quick flight
Punti positivi: Very quick and on time.
Punti negativi: Everything was Fine
Punti positivi: That the food was served hot. The entertainment options were amazing.
Punti negativi: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
Punti positivi: I liked that the food was served hot. The entertainment options were amazing.
Punti negativi: The closeness of the seats.
Excessive delay
Punti negativi: The flight was delayed in more than an hour.
Great morosity of the crew to get us into the airplane, once it arrived.
Punti negativi: The check in was open too late.
The plain is not comfortable
Boarding was very confusing
Terrible
Punti positivi: Nothing!
Punti negativi: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
On time or even before time
Punti positivi: On time
Punti negativi: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag.
Food was lousy. Very limited entertainment.
Punti positivi: On time
Punti negativi: Entertainment and food
Punti positivi: Friendly crew and great timing.
Horrible Customer Service/ Flight
Punti positivi: Nothing will never fly with them again!
Punti negativi: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
Don’t EVER fly with them!
Punti positivi: Nothing!
Punti negativi: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
Avianca Brazil
Punti positivi: The food was decent
Punti negativi: The crew was not friendly (racist it seemed)
Avianca Brazil
Punti positivi: The flight was short and smooth
Punti negativi: The crew needs better customer service
Very disappointed in business class
Punti positivi: Crew was sort of apologetic
Punti negativi: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
Not bad but room for improvement
Punti positivi: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Punti negativi: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
Punti positivi: Flight on time.
Punti negativi: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance.
And a long line to make check in in JFK was so bad.
Good all around
Punti positivi: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
Good all around
Punti positivi: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
Punti positivi: No delays. Nobody was sitting next to me. Friendly crew.
Punti negativi: No legroom.
Punti negativi: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
Punti negativi: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
Punti positivi: Good clean new plane, crew very helpful.
Punti negativi: The flight departure time was retarded 2hours after having booked it.
The food has a long way to go to be good.
Nice service!
Punti positivi: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Punti negativi: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
Awesome flight
Punti positivi: The crew was great, food was also very good! It was a great flight!
Punti negativi: I would add more móveis and Tv shows
Good trip to Sao Paulo
Punti positivi: The attention and the food
Punti negativi: All was good
Punti negativi: The airline failed to notify me on the cancelation:-(
Punti positivi: Attention
Punti positivi: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
Punti negativi: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
Only Avianca for now on!
Punti positivi: Efficiency
Punti negativi: no, they great
Punti positivi: Great food offered in flight even thought the flight duration was short!
Crew / Boarding
Punti negativi: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
Good flight, bad service
Punti positivi: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Punti negativi: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.