Autonoleggio a Aeroporto di Smirne Adnan Menderes

Did not honor reservation. Increased price by 33%

Punti positivi: It's all in the subject

Bad business practice

Punti positivi: Car was clean, in fair condition. Fast response when I contacted them with some questions.

Punti negativi: Cars are given to you with a dead empty tank, and you are expected to return it empty also, which is impossible to do unless you like stopping at every gas station and putting in a couple of litres. I would imagine they then use that gas you left in it for their leisure. Car apparently had a 200km limit even though I booked unlimited, so had to argue that point home upon returning the vehicle. Also no info was given about the road tolls when I picked up the vehicle, which is kind of pertinent around Izmir.

Local agency unaware of booking

Punti positivi: The price was right, tolls were included, and the staff made an effort. The car drove well and suited our needs.

Punti negativi: Payless car rentals did not bother to inform the local rental agency that we had rented the car! Inexcusable, shocking fail on their part. This caused needless delay, and could easily have become a big problem. I reserved an automatic, which is not the norm in Turkey. We ended up getting very lucky that the company had 1 automatic left. Pleased to say that Payless was unable to ruin this epic part of our Turkish adventure!

What's in a reservation?

Punti positivi: N/a

Punti negativi: They did not have my economy car, only a Passat which they would not give to me without charging twice the amount of the reserved price. Extremely frustrating and a waste of time. Have not contacted customer service yet to inform.

Не будут выполнять заказ. Повышение цен на 33%

Punti positivi: Это все в тему