Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
Autonoleggi economici a Aeroporto di Madrid-Barajas
| Economy | 5 €/al giorno |
| Compatta | 5 €/al giorno |
| Media | 5 €/al giorno |
| Standard | 5 €/al giorno |
| Grande | 7 €/al giorno |
| SUV | 5 €/al giorno |
| Monovolume | 25 €/al giorno |
| Mini | 5 €/al giorno |
| Premium | 29 €/al giorno |
| Furgone | 5 €/al giorno |
| Lusso | 21 €/al giorno |
| Cabrio | 25 €/al giorno |
| Furgone con cassone | 11 €/al giorno |
| Commerciale | 117 €/al giorno |
2 Adulti,
2 Bagagli
4 Adulti,
2 Bagagli
5 Adulti,
3 Bagagli
5 Adulti,
3 Bagagli
5 Adulti,
2 Bagagli
4 Adulti,
2 Bagagli
5 Adulti,
5 Bagagli
2 Adulti,
2 Bagagli
5 Adulti,
5 Bagagli
4 Adulti,
2 Bagagli
5 Adulti,
5 Bagagli
2 Adulti,
2 Bagagli
4 Adulti,
2 Bagagli
5 Adulti,
3 Bagagli
Migliori tariffe trovate dagli utenti KAYAK nelle ultime 24 ore.
Aeroporto di Madrid-Barajas recensioni di auto e directory
N°1 in classifica
Firefly
Migliore valutazione
10,0 Ottimo (1 recensione)
1 sede at Aeroporto di Madrid-Barajas
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Firefly recensioni
Punti di autonoleggio
Firefly
Punti di ritiro a Aeroporto di Madrid-Barajas
Madrid Barajas Airport, T1
Tutte le recensioni Firefly
Recensioni per Firefly a Aeroporto di Madrid-Barajas
N°2 in classifica
Avis
8,3 Ottimo (12 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Avis recensioni
Punti di autonoleggio
Avis
Punti di ritiro a Aeroporto di Madrid-Barajas
Aeropuerto De Madrid T1 T4
+34 902 200 162
Tutte le recensioni Avis
Recensioni per Avis a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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5,6
Punti positivi: Drop off was easy
Punti negativi: Price I paid was much MUCH higher then what was originally agreed
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9,2
Punti positivi: The staff attention at pick up was wonderful, and general product offered was very good.
Punti negativi: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.
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10,0
Punti positivi: Good location and friendly customer service
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10,0
Excellent experience renting at Madrid airport
Punti positivi: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Punti negativi: Nothing really
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8,4
Punti negativi: Assassaaaaaaaaaaaaaaaasasssssssssss
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10,0
Punti positivi: Easy and affordable!
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10,0
Punti positivi: Car was clean and ran well
Punti negativi: Could have been less in cost ...why is it never what they quote you?
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2,0
AVIS
Punti negativi: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
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5,6
Punti positivi: El precio que pagué era mucho más alto que el que se había acordado originalmente
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10,0
Punti positivi: Buena ubicación y servicio al cliente amable
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10,0
Excelente experiencia alquilando en el aeropuerto de Madrid.
Punti positivi: Fácil acceso y entrega en el aeropuerto Gran servicio, el socio era muy servicial y consciente de nuestras necesidades
Punti negativi: Nada
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8,4
Punti negativi: Assassaaaaaaaaaaaaaaaasasssssssssss
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9,2
Punti positivi: The staff attention at pick up was wonderful, and general product offered was very good.
Punti negativi: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.
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10,0
Punti positivi: Good location and friendly customer service
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10,0
Excellent experience renting at Madrid airport
Punti positivi: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Punti negativi: Nothing really
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10,0
Punti positivi: Easy and affordable!
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10,0
Punti positivi: Car was clean and ran well
Punti negativi: Could have been less in cost ...why is it never what they quote you?
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10,0
Punti positivi: Buena ubicación y servicio al cliente amable
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10,0
Excelente experiencia alquilando en el aeropuerto de Madrid.
Punti positivi: Fácil acceso y entrega en el aeropuerto Gran servicio, el socio era muy servicial y consciente de nuestras necesidades
Punti negativi: Nada
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5,6
Punti positivi: Drop off was easy
Punti negativi: Price I paid was much MUCH higher then what was originally agreed
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2,0
AVIS
Punti negativi: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
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5,6
Punti positivi: El precio que pagué era mucho más alto que el que se había acordado originalmente
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N°3 in classifica
OK RENT A CAR
7,9 Buono (6 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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OK RENT A CAR recensioni
Punti di autonoleggio
OK RENT A CAR
Punti di ritiro a Aeroporto di Madrid-Barajas
Madrid International Airport
+34 902 360 636
Tutte le recensioni OK RENT A CAR
Recensioni per OK RENT A CAR a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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8,0
Punti negativi: I was surprised to be asked for the number of miles I was going to drive and that there was a limit over which they would impose a heavy rate charge
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8,0
Punti negativi: Jag finnas surprised till finnas efterfrågat nummret av miles som jag finnas att tillfalla biltur och att det finnas en gräns över vilket dem skade lägger på en tung hastighetavgift
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8,0
Punti negativi: I was surprised to be asked for the number of miles I was going to drive and that there was a limit over which they would impose a heavy rate charge
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8,0
Punti negativi: Jag finnas surprised till finnas efterfrågat nummret av miles som jag finnas att tillfalla biltur och att det finnas en gräns över vilket dem skade lägger på en tung hastighetavgift
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N°4 in classifica
Thrifty
7,9 Buono (11 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Thrifty recensioni
Punti di autonoleggio
Thrifty
Punti di ritiro a Aeroporto di Madrid-Barajas
Terminals 1 And 4
+34 913 937 228
Tutte le recensioni Thrifty
Recensioni per Thrifty a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Great car, great staff
Punti negativi: Nothing
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8,0
Punti positivi: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
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10,0
10 puntos
Punti positivi: Muy bueno todo !!!! Gracias
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2,0
This is a scam
Punti negativi: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
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6,0
Very hard sell trying to get us to take insurance, intimidating
Punti positivi: car was fine for our purposes & good on mileage
Punti negativi: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
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7,6
drop off tough
Punti negativi: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
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10,0
Punti positivi: Un coche genial, un personal genial
Punti negativi: Nada
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8,0
Punti positivi: Alquilé un coche en españa, después de explicar a la persona de servicio al cliente que estaría conduciendo un poco, sugirió una mejora. Me dieron un coche más grande que usaba diesel, un poco menos caro y mejor kilometraje. Resultó mejor para nosotros, ya que 3 de nosotros viajábamos y todas las maletas fueron capaces de caber en el maletero. Feliz con mi alquiler.
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2,0
Esta es una estafa
Punti negativi: Hola, fui al aeropuerto de Madrid para recoger mi coche con el precio de 140 EUR y un seguro que ya he pagado por 55$. Pero cuando fui al mostrador del agente, me dijo que el seguro es falso y que tengo que pagar casi 450 euros tanto por el alquiler de coches como por el seguro, lo que fue completamente escandaloso. Al final, tuve que cancelar mi reserva. Por favor arregle esto o rescinda su contrato con compañías como Thrifty que sólo traerá un mal nombre a su reputación.
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6,0
Muy difícil de vender tratando de conseguir que tomemos el seguro, intimidando
Punti positivi: el coche estaba bien para nuestros propósitos y bien para el kilometraje
Punti negativi: Muy difícil de vender tratando de llevarnos a tomar el seguro en el coche, cuando nos negamos (ya compramos seguro) el servicio se volvió maleducado y antipático.
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7,6
se cae duro
Punti negativi: lo que se anunciaba como en el traslado de vuelta a la terminal fue en realidad un largo paseo desde la terminal 2, desde donde nuestro vuelo se iba
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8,0
Punti positivi: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
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7,6
drop off tough
Punti negativi: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
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8,0
Punti positivi: Alquilé un coche en españa, después de explicar a la persona de servicio al cliente que estaría conduciendo un poco, sugirió una mejora. Me dieron un coche más grande que usaba diesel, un poco menos caro y mejor kilometraje. Resultó mejor para nosotros, ya que 3 de nosotros viajábamos y todas las maletas fueron capaces de caber en el maletero. Feliz con mi alquiler.
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7,6
se cae duro
Punti negativi: lo que se anunciaba como en el traslado de vuelta a la terminal fue en realidad un largo paseo desde la terminal 2, desde donde nuestro vuelo se iba
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2,0
This is a scam
Punti negativi: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
recensione fornita da
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6,0
Very hard sell trying to get us to take insurance, intimidating
Punti positivi: car was fine for our purposes & good on mileage
Punti negativi: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
recensione fornita da
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2,0
Esta es una estafa
Punti negativi: Hola, fui al aeropuerto de Madrid para recoger mi coche con el precio de 140 EUR y un seguro que ya he pagado por 55$. Pero cuando fui al mostrador del agente, me dijo que el seguro es falso y que tengo que pagar casi 450 euros tanto por el alquiler de coches como por el seguro, lo que fue completamente escandaloso. Al final, tuve que cancelar mi reserva. Por favor arregle esto o rescinda su contrato con compañías como Thrifty que sólo traerá un mal nombre a su reputación.
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6,0
Muy difícil de vender tratando de conseguir que tomemos el seguro, intimidando
Punti positivi: el coche estaba bien para nuestros propósitos y bien para el kilometraje
Punti negativi: Muy difícil de vender tratando de llevarnos a tomar el seguro en el coche, cuando nos negamos (ya compramos seguro) el servicio se volvió maleducado y antipático.
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N°5 in classifica
Hertz
7,8 Buono (47 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Hertz recensioni
Punti di autonoleggio
Hertz
Punti di ritiro a Aeroporto di Madrid-Barajas
Terminals 1 And 4
+34 902 305 230
Tutte le recensioni Hertz
Recensioni per Hertz a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: yes
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10,0
Punti positivi: Work fast without any spherical issues
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2,8
Punti negativi: Hertz overcharged me 100 euros for fuel. I returned the rental full of fuel as I told them I would when I rented the car, but they still charged me for a full tank of diesel.
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6,0
Electronic invoice after rental added 5% w/ unauthorized currency exch
Punti positivi: friendly staff, quick pick up and drop off
Punti negativi: Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
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10,0
Quick and easy process
Punti positivi: The pick up and drop off transaction very efficient.
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6,0
Overpaid
Punti negativi: We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
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10,0
Easy drop-off
Punti positivi: Drop-off was easy and we were done, with inspection done and papers signed within 5 minutes of arriving at the drop-off point. Was very enjoyable.
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10,0
Excellent Service and Customer Service
Punti positivi: Prompt attention, great vehicle.$
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5,6
Rental return address wrong, poor contact support
Punti positivi: The car was good. Friendly crew
Punti negativi: Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least
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7,2
Punti positivi: Car was great.
Punti negativi: We dropping off we were not told that the office would be closed from 13:30-16:00. We were scheduled to drop off the car in the 13:00 hour and when we arrived around 13:40 the office was closed. We dropped off the key in the box and the GPS to Eurocar. We hope that it got back to HERTZ. I also would like a copy of my receipt.
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6,4
Hertz Madrid drop off is easy but hard to find!
Punti positivi: Ease of drop off!
Punti negativi: Hard to find
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10,0
Great rental
Punti positivi: Very nice car and check in at Barcelona was very fast
Punti negativi: Insurance Is too expensive
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10,0
Punti positivi: yes
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10,0
Punti positivi: Work fast without any spherical issues
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10,0
Quick and easy process
Punti positivi: The pick up and drop off transaction very efficient.
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10,0
Easy drop-off
Punti positivi: Drop-off was easy and we were done, with inspection done and papers signed within 5 minutes of arriving at the drop-off point. Was very enjoyable.
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10,0
Excellent Service and Customer Service
Punti positivi: Prompt attention, great vehicle.$
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10,0
Great rental
Punti positivi: Very nice car and check in at Barcelona was very fast
Punti negativi: Insurance Is too expensive
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2,8
Punti negativi: Hertz overcharged me 100 euros for fuel. I returned the rental full of fuel as I told them I would when I rented the car, but they still charged me for a full tank of diesel.
recensione fornita da
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6,0
Electronic invoice after rental added 5% w/ unauthorized currency exch
Punti positivi: friendly staff, quick pick up and drop off
Punti negativi: Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
recensione fornita da
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6,0
Overpaid
Punti negativi: We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
recensione fornita da
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5,6
Rental return address wrong, poor contact support
Punti positivi: The car was good. Friendly crew
Punti negativi: Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least
recensione fornita da
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6,4
Hertz Madrid drop off is easy but hard to find!
Punti positivi: Ease of drop off!
Punti negativi: Hard to find
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N°6 in classifica
Centauro
7,6 Buono (6 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Centauro recensioni
Punti di autonoleggio
Centauro
Punti di ritiro a Aeroporto di Madrid-Barajas
Madrid Airport
+34 966 360 360
Tutte le recensioni Centauro
Recensioni per Centauro a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
N°7 in classifica
Europcar
7,4 Buono (12 recensioni)
2 sedi at Aeroporto di Madrid-Barajas
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Europcar recensioni
Punti di autonoleggio
Europcar
Punti di ritiro a Aeroporto di Madrid-Barajas
Airport Madrid Adolfo Suarez T4
+34 911 505 000
Avda Hispanidad Llegadas
+34 911 505 000
Tutte le recensioni Europcar
Recensioni per Europcar a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti positivi: Buenas tardes, Les escribo en relación a la reserva ES859554200, confirmaciòn 1072849361. No se va a admitir ningún cargo de cancelación en la tarjeta por ser un contrato engañoso, ya que al ir a alquilar el coche se nos informa por Europcar que el sobrecoste en kms será de 52 euros, cuando el contrato con Kayak ya pone que se recoge en Madrid y se entrega en Vigo. Un saludo
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8,0
Punti positivi: Airport pick up drop off very smooth and easy
Punti negativi: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
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6,0
Ford skod in madrid
Punti positivi: Rental is easy. Staff very friendly. Car was clean.
Punti negativi: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
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7,6
Good rental, small hickups
Punti positivi: Helpful people on car pickup, good offers for upgrade, etc.
Punti negativi: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
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2,0
Terrible experience
Punti negativi: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
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6,8
It wasn't quite what I ordered.
Punti positivi: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Punti negativi: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
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8,0
Punti positivi: Traslado de ida y vuelta al aeropuerto muy suave y fácil
Punti negativi: GPS proporcionado sólo funcionó en España donde éramos 5 días los otros 13 días en Portugal no funcionó...
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6,0
Ford skod en madrid.
Punti positivi: Alquiler es fácil. El personal es muy amable. Coche estaba limpio.
Punti negativi: Findibg el coche en el aparcamiento era difícil. Hay varias zonas con el mismo conjunto de número de aparcamiento. Nos llevó una hora y media hasta encontrar nuestro coche. Personal sólo mencionó el número spit aparcamiento - no puedo decir nada sobre zonas. También el coche tenía los neumáticos con presión baja.
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2,0
Una experiencia terrible
Punti negativi: El coche fue ofrecido con un ficticus precio más bajo, sucio a, con olor a humo y con una silla Maxycozy para mi bebé de 7 meses que estaba roto! ¿1 hora esperando para recoger el coche y todo esto? ¡Unceptable! De hecho, tuve que presentar una queja y nunca usaré europcar! ¡una experiencia terrible/estresante!
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8,0
Punti positivi: Airport pick up drop off very smooth and easy
Punti negativi: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
recensione fornita da
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7,6
Good rental, small hickups
Punti positivi: Helpful people on car pickup, good offers for upgrade, etc.
Punti negativi: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
recensione fornita da
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6,8
It wasn't quite what I ordered.
Punti positivi: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Punti negativi: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
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8,0
Punti positivi: Traslado de ida y vuelta al aeropuerto muy suave y fácil
Punti negativi: GPS proporcionado sólo funcionó en España donde éramos 5 días los otros 13 días en Portugal no funcionó...
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2,0
Punti positivi: Buenas tardes, Les escribo en relación a la reserva ES859554200, confirmaciòn 1072849361. No se va a admitir ningún cargo de cancelación en la tarjeta por ser un contrato engañoso, ya que al ir a alquilar el coche se nos informa por Europcar que el sobrecoste en kms será de 52 euros, cuando el contrato con Kayak ya pone que se recoge en Madrid y se entrega en Vigo. Un saludo
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6,0
Ford skod in madrid
Punti positivi: Rental is easy. Staff very friendly. Car was clean.
Punti negativi: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
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2,0
Terrible experience
Punti negativi: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
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6,0
Ford skod en madrid.
Punti positivi: Alquiler es fácil. El personal es muy amable. Coche estaba limpio.
Punti negativi: Findibg el coche en el aparcamiento era difícil. Hay varias zonas con el mismo conjunto de número de aparcamiento. Nos llevó una hora y media hasta encontrar nuestro coche. Personal sólo mencionó el número spit aparcamiento - no puedo decir nada sobre zonas. También el coche tenía los neumáticos con presión baja.
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2,0
Una experiencia terrible
Punti negativi: El coche fue ofrecido con un ficticus precio más bajo, sucio a, con olor a humo y con una silla Maxycozy para mi bebé de 7 meses que estaba roto! ¿1 hora esperando para recoger el coche y todo esto? ¡Unceptable! De hecho, tuve que presentar una queja y nunca usaré europcar! ¡una experiencia terrible/estresante!
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N°8 in classifica
Alamo
6,8 Buono (10 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Alamo recensioni
Punti di autonoleggio
Alamo
Punti di ritiro a Aeroporto di Madrid-Barajas
Enterprise Rent A Car
+34 912 750 995
Tutte le recensioni Alamo
Recensioni per Alamo a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: El personal fue muy amigable y la entrega del vehículo muy rápido
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10,0
Punti positivi: Very friendly and cooperative staff
Punti negativi: The car had a defective tyre that should have been checked before handing the car
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4,4
Punti positivi: Easy drop off
Punti negativi: The excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.
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2,0
Punti negativi: They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.
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2,0
Hidden fees, very poor customer experience
Punti positivi: Wouldn't recommend.
Punti negativi: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.
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4,8
Cobro adicional no detallado al momento de hacer l
Punti positivi: El coche está en muy buenas condiciones
Punti negativi: Fianza de 250 euros. Intentaron venderme "adicionales" a toda costa e incluso a base de intimidar con sobrecostes en caso de algún percance. Cobro adicional no mencionado en la reserva por entregar el coche en otra oficina (si mencionado en la reserva)
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10,0
Punti positivi: El personal es muy amable y la entrega del vehículo muy rápido
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10,0
Punti positivi: Personal muy amable y cooperativo
Punti negativi: El coche tenía un neumático defectuoso que se debería haber comprobado antes de entregar el coche
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10,0
Punti positivi: El personal fue muy amigable y la entrega del vehículo muy rápido
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10,0
Punti positivi: Very friendly and cooperative staff
Punti negativi: The car had a defective tyre that should have been checked before handing the car
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10,0
Punti positivi: El personal es muy amable y la entrega del vehículo muy rápido
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10,0
Punti positivi: Personal muy amable y cooperativo
Punti negativi: El coche tenía un neumático defectuoso que se debería haber comprobado antes de entregar el coche
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4,4
Punti positivi: Easy drop off
Punti negativi: The excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.
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2,0
Punti negativi: They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.
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2,0
Hidden fees, very poor customer experience
Punti positivi: Wouldn't recommend.
Punti negativi: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.
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4,8
Cobro adicional no detallado al momento de hacer l
Punti positivi: El coche está en muy buenas condiciones
Punti negativi: Fianza de 250 euros. Intentaron venderme "adicionales" a toda costa e incluso a base de intimidar con sobrecostes en caso de algún percance. Cobro adicional no mencionado en la reserva por entregar el coche en otra oficina (si mencionado en la reserva)
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N°9 in classifica
Goldcar Rental SP
5,5 OK (10 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Goldcar Rental SP recensioni
Punti di autonoleggio
Goldcar Rental SP
Punti di ritiro a Aeroporto di Madrid-Barajas
Terminal 1, Av. De La Hispanidad
+34 902 119 726
Tutte le recensioni Goldcar Rental SP
Recensioni per Goldcar Rental SP a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti positivi: Nada, al final no cogimos el coche porque ese no era el precio y teníamos que pagar 5 veces más de lo que habíamos pagado.
Punti negativi: Todo, vuestra comunicación es pésima. Nos habéis engañado
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4,0
Punti positivi: El coche estaba bien, dentro del rango que ofrecían en la web.
Punti negativi: La comunicación de las condiciones y la claridad de la información fueron NEFASTOS: 1. Muchos datos del alquiler eran incorrectos en la información que me mandaron: dirección de recogida o importe de tasas. 2. Dificultades para el método de pago, para cobrarte el seguro todo riesgo
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2,0
Punti positivi: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
Punti negativi: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
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6,0
Punti negativi: Te dan un precio por Internet y luego te cobran mínimo el doble
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9,6
Punti positivi: Todo perfecto
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8,8
Punti positivi: El coche estaba muy limpio, con el depósito lleno y preparado para el viaje
Punti negativi: Lo único que no tenía era cómo funcionaba el aire acondicionado y hacía calor en las plazas traseras.
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10,0
Una aventura de 9 plazas!!
Punti negativi: Contaré con KAYAK nuevamente en mi próximo alquiler. Sois unos profesionales!!
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6,0
Punti positivi: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.
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2,0
AWFUL
Punti negativi: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
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4,8
Coste del alquiler engañoso
Punti positivi: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas
Punti negativi: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.
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9,6
Punti positivi: Todo perfecto
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8,8
Punti positivi: El coche estaba muy limpio, con el depósito lleno y preparado para el viaje
Punti negativi: Lo único que no tenía era cómo funcionaba el aire acondicionado y hacía calor en las plazas traseras.
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10,0
Una aventura de 9 plazas!!
Punti negativi: Contaré con KAYAK nuevamente en mi próximo alquiler. Sois unos profesionales!!
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2,0
Punti positivi: Nada, al final no cogimos el coche porque ese no era el precio y teníamos que pagar 5 veces más de lo que habíamos pagado.
Punti negativi: Todo, vuestra comunicación es pésima. Nos habéis engañado
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4,0
Punti positivi: El coche estaba bien, dentro del rango que ofrecían en la web.
Punti negativi: La comunicación de las condiciones y la claridad de la información fueron NEFASTOS: 1. Muchos datos del alquiler eran incorrectos en la información que me mandaron: dirección de recogida o importe de tasas. 2. Dificultades para el método de pago, para cobrarte el seguro todo riesgo
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2,0
Punti positivi: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
Punti negativi: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
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6,0
Punti negativi: Te dan un precio por Internet y luego te cobran mínimo el doble
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6,0
Punti positivi: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.
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2,0
AWFUL
Punti negativi: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
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4,8
Coste del alquiler engañoso
Punti positivi: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas
Punti negativi: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.
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N°10 in classifica
INTERRENT
5,1 OK (13 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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INTERRENT recensioni
Punti di autonoleggio
INTERRENT
Punti di ritiro a Aeroporto di Madrid-Barajas
Aeropuerto de Barajas Terminal 1
+34 911 501 183
Tutte le recensioni INTERRENT
Recensioni per INTERRENT a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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5,2
Punti negativi: Me cancelaron mi reserva por llegar dos horas mas tarde y tuve que pagar tres veces mas que el precio inicial contratado. El coche estaba lleno de pequeños toquecitos y a la entrega del vehículo me dijeron que había una línea diminuta que la había hecho yo, un cachondeo. Había varios clientes mirando la situación y me dijeron que ya habían pasado por algo similar y que eran unos criminales
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4,8
160 euros coche económico de miércoles a sabado
Punti negativi: No está claro lo que vas a pagar por el coche desde el principio, si no pagas el seguro de 60 euros te retienen 800 euros por posibles desperfectos aparte 66 del depósito que ya te devolverán y sigo esperando por cierto ese abono además una serie de gastos extras primera y última vez con esta compañia
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3,2
dificil todo
Punti positivi: Fue rapido
Punti negativi: Nula informacion, tardan en devolver la fianza y para colmo soy yo el que tiene que reclamar la factura cuando deberia de ser inmediato
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5,6
Ugly car hidden fees
Punti positivi: When I bought this offer at Kayak it was after the credit card purchase where a special message appears saying extra fees may apply. Well you should better say your price will get increase over 500% due to extra fees. I ask for small economy car that's it. First catch, I was charge with full tank service. I thought ok it's nice. But when I returned the car they charge me for another managing fee. I paid over 120 full tank and when I returned the car with tank in 6/8 they refund only 30 euros. Most expensive gass ever! Then I paid for full insurance and because the car.was fully covered they.just don't care.about the car and gave me a car with bumps everywhere. Finally they took 300 euros from my credit card as deposit. In summary they own me 350 euros that I haven't received yet one week after service.
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2,0
Estafa
Punti negativi: Alquilan a un precio por Internet, y cuando vas a recoger el coche, falta importe de gasolina y seguros. Al final el precio por Internet es una estafa que no tiene nada que ver con los más de 120 € que te pretenden cobrar de mas
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5,6
Las tasas por dar el depósito lleno son abusivas,
Punti positivi: El coche estaba bien, km ilimitados y barato
Punti negativi: Ese truco que no conocía para timarnos 37 € por darnos el deposito lleno... (37€ de "gestión + 50 de gasolina) Le dijimos que nos lo diera vacío pero claro entonces el precio era otro... Un timo nunca antes visto, siempre hay algún timo- ¿En serio, 37€ por echarle gasolina? La deben echar muy bien, una persona doctorada por Harvard en llenar depósitos o así.
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4,0
Punti positivi: Devolución rápida
Punti negativi: Olor de cigarrillo en el coche
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5,2
Punti negativi: Me cancelaron mi reserva por llegar dos horas mas tarde y tuve que pagar tres veces mas que el precio inicial contratado. El coche estaba lleno de pequeños toquecitos y a la entrega del vehículo me dijeron que había una línea diminuta que la había hecho yo, un cachondeo. Había varios clientes mirando la situación y me dijeron que ya habían pasado por algo similar y que eran unos criminales
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4,8
160 euros coche económico de miércoles a sabado
Punti negativi: No está claro lo que vas a pagar por el coche desde el principio, si no pagas el seguro de 60 euros te retienen 800 euros por posibles desperfectos aparte 66 del depósito que ya te devolverán y sigo esperando por cierto ese abono además una serie de gastos extras primera y última vez con esta compañia
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3,2
dificil todo
Punti positivi: Fue rapido
Punti negativi: Nula informacion, tardan en devolver la fianza y para colmo soy yo el que tiene que reclamar la factura cuando deberia de ser inmediato
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5,6
Ugly car hidden fees
Punti positivi: When I bought this offer at Kayak it was after the credit card purchase where a special message appears saying extra fees may apply. Well you should better say your price will get increase over 500% due to extra fees. I ask for small economy car that's it. First catch, I was charge with full tank service. I thought ok it's nice. But when I returned the car they charge me for another managing fee. I paid over 120 full tank and when I returned the car with tank in 6/8 they refund only 30 euros. Most expensive gass ever! Then I paid for full insurance and because the car.was fully covered they.just don't care.about the car and gave me a car with bumps everywhere. Finally they took 300 euros from my credit card as deposit. In summary they own me 350 euros that I haven't received yet one week after service.
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2,0
Estafa
Punti negativi: Alquilan a un precio por Internet, y cuando vas a recoger el coche, falta importe de gasolina y seguros. Al final el precio por Internet es una estafa que no tiene nada que ver con los más de 120 € que te pretenden cobrar de mas
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5,6
Las tasas por dar el depósito lleno son abusivas,
Punti positivi: El coche estaba bien, km ilimitados y barato
Punti negativi: Ese truco que no conocía para timarnos 37 € por darnos el deposito lleno... (37€ de "gestión + 50 de gasolina) Le dijimos que nos lo diera vacío pero claro entonces el precio era otro... Un timo nunca antes visto, siempre hay algún timo- ¿En serio, 37€ por echarle gasolina? La deben echar muy bien, una persona doctorada por Harvard en llenar depósitos o así.
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4,0
Punti positivi: Devolución rápida
Punti negativi: Olor de cigarrillo en el coche
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N°11 in classifica
Dickmanns
5,0 OK (2 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Dickmanns recensioni
Punti di autonoleggio
Dickmanns
Punti di ritiro a Aeroporto di Madrid-Barajas
Madrid Barajas airport
+34 681 100 700
Tutte le recensioni Dickmanns
Recensioni per Dickmanns a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
N°12 in classifica
Ace
4,6 OK (8 recensioni)
1 sede at Aeroporto di Madrid-Barajas
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Ace recensioni
Punti di autonoleggio
Ace
Punti di ritiro a Aeroporto di Madrid-Barajas
Ave. de la Hispanidad
+34 918 341 400
Tutte le recensioni Ace
Recensioni per Ace a Aeroporto di Madrid-Barajas
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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3,2
Punti positivi: Probably my fault for not reading the fine print and booking a non refundable rental.
Punti negativi: I purchased insurance when I booked. When I got there they told me if I didn't purchase an additional 67 euro of insurance id need to leave a1400euro liability deposit as well as 144euro deposit for fuel which would be locked out of my account for 30 days. I don't have that kind of money and didn't want to create overdraft fees, and wasn't willing to spend the extra 67 as I was renting the car for less then a day. Long story short I realized it was better to cut my losses with the 30something euros I'd already spent and just walk away. I'd never be willing to let over 1500euro potentially provide liability for other ace customers for over a month for a days rental.
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2,0
ACE=Goldcar in MAD
Punti negativi: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
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6,0
Pickup/dropoff dififcult, unexpected insurance cost
Punti positivi: Car was clean and agent was helpful and the car was clean and well prepared.
Punti negativi: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
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2,0
Punti positivi: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
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3,6
Punti negativi: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
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6,4
Many hidden fees
Punti positivi: Overall the rental process was smooth and the car decent.
Punti negativi: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
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6,4
Be very careful with this company and understand w
Punti positivi: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Punti negativi: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
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2,0
ACE=Goldcar EN LOCA
Punti negativi: En resumen, la historia larga se cobró por daños que no estaban allí. Creo que con todo mi corazón me cobraron una tarifa por daños porque saben que mi tarjeta de crédito americana pagará por ella y están en lo cierto (no deducible también) Scam!!!!
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6,0
El rescate y la caída de la basura, el costo inesperado del seguro
Punti positivi: El coche estaba limpio y el agente era servicial y el coche estaba limpio y bien preparado.
Punti negativi: Difícil encontrar la oficina de coches de oro/Rodio que representa los coches de alquiler Ace. No había descripción de la ubicación de la oficina de alquiler en la reserva. El agente me dijo que si iba a portugal necesitaba comprar un seguro adicional, esto no se mencionó en ninguna parte de la reserva.
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2,0
Punti positivi: Cuando llegué al aeropuerto pregunté por ACE y nadie sabía nada de él o dónde estaba. Así que, tuve que alquilar en otra parte. ¡todavía no estoy seguro de que exista allí! Es una manera terrible de llegar a un país y averiguar que mi reserva estaba en otro país que terminó de hacer una reserva difusa con una empresa difundida
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3,6
Punti negativi: No me dijeron que la compañía de automóviles es "goldcar", ningún cuerpo sabe qué o quién es la compañía Ace en el aeropuerto. ACE empresa alquiler de coches de otras empresas de coches - nunca mantion que! Y tampoco me dijeron que yo suponía ir a coche Gold o a algo familiar y no me contestaron cuando estaba llamando. El coche que pedí fue talken por otro cliente y yo pagamos 60 Earo extra!!! para alquilar otro coche no me lo pregunté.
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6,4
Muchos cargos ocultos
Punti positivi: En general, el proceso de alquiler era suave y el coche decente.
Punti negativi: Después de la cobertura de pre-compra, en el mostrador el agente trató de presionarme a comprar aún más cobertura y, a continuación, cuando decliné, colocaron una retención de $ 1100 en mi tarjeta de crédito para cualquier posible arañazos o daño. También había varios honorarios pequeños que no estaban incluidos en la cotización original.
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3,2
Punti positivi: Probably my fault for not reading the fine print and booking a non refundable rental.
Punti negativi: I purchased insurance when I booked. When I got there they told me if I didn't purchase an additional 67 euro of insurance id need to leave a1400euro liability deposit as well as 144euro deposit for fuel which would be locked out of my account for 30 days. I don't have that kind of money and didn't want to create overdraft fees, and wasn't willing to spend the extra 67 as I was renting the car for less then a day. Long story short I realized it was better to cut my losses with the 30something euros I'd already spent and just walk away. I'd never be willing to let over 1500euro potentially provide liability for other ace customers for over a month for a days rental.
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2,0
ACE=Goldcar in MAD
Punti negativi: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
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6,0
Pickup/dropoff dififcult, unexpected insurance cost
Punti positivi: Car was clean and agent was helpful and the car was clean and well prepared.
Punti negativi: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
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2,0
Punti positivi: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
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3,6
Punti negativi: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
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6,4
Many hidden fees
Punti positivi: Overall the rental process was smooth and the car decent.
Punti negativi: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
recensione fornita da
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6,4
Be very careful with this company and understand w
Punti positivi: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Punti negativi: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
recensione fornita da
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2,0
ACE=Goldcar EN LOCA
Punti negativi: En resumen, la historia larga se cobró por daños que no estaban allí. Creo que con todo mi corazón me cobraron una tarifa por daños porque saben que mi tarjeta de crédito americana pagará por ella y están en lo cierto (no deducible también) Scam!!!!
recensione fornita da
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6,0
El rescate y la caída de la basura, el costo inesperado del seguro
Punti positivi: El coche estaba limpio y el agente era servicial y el coche estaba limpio y bien preparado.
Punti negativi: Difícil encontrar la oficina de coches de oro/Rodio que representa los coches de alquiler Ace. No había descripción de la ubicación de la oficina de alquiler en la reserva. El agente me dijo que si iba a portugal necesitaba comprar un seguro adicional, esto no se mencionó en ninguna parte de la reserva.
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2,0
Punti positivi: Cuando llegué al aeropuerto pregunté por ACE y nadie sabía nada de él o dónde estaba. Así que, tuve que alquilar en otra parte. ¡todavía no estoy seguro de que exista allí! Es una manera terrible de llegar a un país y averiguar que mi reserva estaba en otro país que terminó de hacer una reserva difusa con una empresa difundida
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3,6
Punti negativi: No me dijeron que la compañía de automóviles es "goldcar", ningún cuerpo sabe qué o quién es la compañía Ace en el aeropuerto. ACE empresa alquiler de coches de otras empresas de coches - nunca mantion que! Y tampoco me dijeron que yo suponía ir a coche Gold o a algo familiar y no me contestaron cuando estaba llamando. El coche que pedí fue talken por otro cliente y yo pagamos 60 Earo extra!!! para alquilar otro coche no me lo pregunté.
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6,4
Muchos cargos ocultos
Punti positivi: En general, el proceso de alquiler era suave y el coche decente.
Punti negativi: Después de la cobertura de pre-compra, en el mostrador el agente trató de presionarme a comprar aún más cobertura y, a continuación, cuando decliné, colocaron una retención de $ 1100 en mi tarjeta de crédito para cualquier posible arañazos o daño. También había varios honorarios pequeños que no estaban incluidos en la cotización original.
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