Recensioni recenti
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- Neutrali
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6,0
Punti negativi: Nice car that we picked up at the Knoxville airport TYS.... we had a frriendly staff but they sent us to the parking lot to get car without any staff checking the mini van with us. When we drove 2 hours to drop it off at the Tri Cities airport TRI... we left key with the staff without anyone checking the car again but simply handing them the keys and saying goodbye .I got a call later that evening asking about a dent somewhere on the car.... I explained we had not reviewed the car with the Knoxville staff and we had no incidences in the 3 hours we had the car.... BUT both staffs should have looked and reviewed the car before and after use with me so that all would have been documented and there would have been no questions. Thank you Amy Williams 423-360-7369
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10,0
Punti positivi: Pick up at counter was superb. Staff was great!
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8,4
Punti positivi: The staff were great. When I picked up the car, the exterior was NOT clean. When I returned it, I told the rep about my experience and she made it "all right" by giving me an expected credit. That was really a nice touch.
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8,0
Punti positivi: Car was great, quoted price was good but bc my plane was an hour early the charges for $100 , 25% higher. i could see an extra $20 or something for the extra hour but 100 is ridiculous. I dropped it off early to see if I get that miney back, still have not seen a receipt so i have no idea what I paid for this car the other day.
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10,0
Punti positivi: very good staff
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10,0
Punti positivi: The staff was nice and helpful making an easy pick up and drop off.
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10,0
Punti negativi: Much better than renting from thrifty. Way to go Alamo
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9,6
Punti positivi: The agent we dealt with at pick up was incredibly helpful and very gracious when she had to explain that my 24 year old couldn't help me drive when renting a full size SUV. She was apologetic for the confusion, helpful as she explained the reason for the policy and kind while we decided if we needed to change our reservation. The drop off was very easy as someone was right there as we pulled up. He checked us out, handed us a receipt, and with a genuine thank you sent us on our way.
Punti negativi: There were a few pieces of food and a couple wrappers left in the car when we picked it up. This was NOT a big deal, but the only thing that wasn't excellent. I had to really try to find anything to say that wasn't excellent.
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5,2
Punti positivi: Rude staff at pickup, wouldn’t accept second form of ID and caused me 30 minute delay
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9,6
Punti positivi: Super friendly and helpful staff. Brand new car in great shape.
Punti negativi: Was very difficult to find a phone number for the local counter. Spoke with their 800 folks multiple times and got 4 diff numbers for how to reach the local counter. Only the last one was correct. Very frustrating!
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10,0
Punti positivi: The van was super clean and ready right on time! The agent was one of the nicest I’ve encountered!
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8,8
Punti positivi: Didn't see the counter in the pickup lot, so when we ran into a staffperson, they offered to drive our car over to us. Hyundai Elantra was outfitted for Apple Carplay/Android Auto.
Punti negativi: Where was that counter? Did we miss it? Would have have liked another car choice, but appreciated it wasn't a Nissan Sentra. Would have asked if we had found the counter.
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10,0
Punti positivi: Pick up at counter was superb. Staff was great!
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10,0
Punti positivi: very good staff
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10,0
Punti positivi: The staff was nice and helpful making an easy pick up and drop off.
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10,0
Punti negativi: Much better than renting from thrifty. Way to go Alamo
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9,6
Punti positivi: The agent we dealt with at pick up was incredibly helpful and very gracious when she had to explain that my 24 year old couldn't help me drive when renting a full size SUV. She was apologetic for the confusion, helpful as she explained the reason for the policy and kind while we decided if we needed to change our reservation. The drop off was very easy as someone was right there as we pulled up. He checked us out, handed us a receipt, and with a genuine thank you sent us on our way.
Punti negativi: There were a few pieces of food and a couple wrappers left in the car when we picked it up. This was NOT a big deal, but the only thing that wasn't excellent. I had to really try to find anything to say that wasn't excellent.
recensione fornita da
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9,6
Punti positivi: Super friendly and helpful staff. Brand new car in great shape.
Punti negativi: Was very difficult to find a phone number for the local counter. Spoke with their 800 folks multiple times and got 4 diff numbers for how to reach the local counter. Only the last one was correct. Very frustrating!
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10,0
Punti positivi: The van was super clean and ready right on time! The agent was one of the nicest I’ve encountered!
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8,8
Punti positivi: Didn't see the counter in the pickup lot, so when we ran into a staffperson, they offered to drive our car over to us. Hyundai Elantra was outfitted for Apple Carplay/Android Auto.
Punti negativi: Where was that counter? Did we miss it? Would have have liked another car choice, but appreciated it wasn't a Nissan Sentra. Would have asked if we had found the counter.
recensione fornita da
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8,4
Punti positivi: The staff were great. When I picked up the car, the exterior was NOT clean. When I returned it, I told the rep about my experience and she made it "all right" by giving me an expected credit. That was really a nice touch.
recensione fornita da
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8,0
Punti positivi: Car was great, quoted price was good but bc my plane was an hour early the charges for $100 , 25% higher. i could see an extra $20 or something for the extra hour but 100 is ridiculous. I dropped it off early to see if I get that miney back, still have not seen a receipt so i have no idea what I paid for this car the other day.
recensione fornita da
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6,0
Punti negativi: Nice car that we picked up at the Knoxville airport TYS.... we had a frriendly staff but they sent us to the parking lot to get car without any staff checking the mini van with us. When we drove 2 hours to drop it off at the Tri Cities airport TRI... we left key with the staff without anyone checking the car again but simply handing them the keys and saying goodbye .I got a call later that evening asking about a dent somewhere on the car.... I explained we had not reviewed the car with the Knoxville staff and we had no incidences in the 3 hours we had the car.... BUT both staffs should have looked and reviewed the car before and after use with me so that all would have been documented and there would have been no questions. Thank you Amy Williams 423-360-7369
recensione fornita da
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5,2
Punti positivi: Rude staff at pickup, wouldn’t accept second form of ID and caused me 30 minute delay
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