Recensioni recenti
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2,0
Punti negativi: I reserved a car the day before it was needed, then was told on the mornng that i had it reserved that there were no cars. This caused great distress and scrambling for other options. I would no recommend supporting Enterprise until they fix their rental process.
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10,0
Punti positivi: Car was ready, got a free upgrade from the smaller car I had originally reserved.
Punti negativi: Nothing!
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8,0
Punti positivi: Staff was very friendly and knew their job
Punti negativi: Gas light was on when I got into the car, so I couldn’t go anywhere til I gassed up. And then I couldn’t get a receipt when I dropped the car off since it was a one way rental. They told me I had to contact the office I picked the car up from to get my Receipt. I don’t understand why it would be so complicated from a company like Enterprise.
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2,0
They allowed me to reserve a car when there was no inventory.
Punti negativi: We were left without a vehicle.
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2,0
Misleading! No enterprise counter at TYS!
Punti positivi: I selected this rental because the price was extremely attractive, it only $11 per day.
Punti negativi: My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
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2,0
Cancelled!
Punti positivi: Nothing
Punti negativi: Rec'd a telephone call two hours before we were due to pick up our car. "Due to a lack of cars being returned, we are cancelling your reservation." They were not able to give us any car at all... Had to scramble around before our next flight to make another car. And this was a long-standing reservation. Most displeased.
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6,0
Good not great
Punti positivi: Vehicle was comfortable. Good gas mileage.
Punti negativi: Enterprise did indeed pick me up but took much too long finally getting the vehicle. Too many people not knowing what was going on. Same thing when turning in vehicle. Much too complicated.
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9,2
Great Customer Service.
Punti positivi: Great Customer Service. Good Car
Punti negativi: Delays during pick-up due to rush
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3,2
Long wait and dirty
Punti positivi: The car model was nice and drove smoothly.
Punti negativi: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
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8,0
Quick out Quick In
Punti positivi: Staff was very friendly and helpful. Very little waiting time.
Punti negativi: Car they provided wasn't inline with what I wanted.
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6,0
Punti positivi: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
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10,0
Punti positivi: Really, really nice service!!!!!! I rent cars often for business and this was, no kidding, my best experience ever.
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10,0
Punti positivi: Car was ready, got a free upgrade from the smaller car I had originally reserved.
Punti negativi: Nothing!
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9,2
Great Customer Service.
Punti positivi: Great Customer Service. Good Car
Punti negativi: Delays during pick-up due to rush
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10,0
Punti positivi: Really, really nice service!!!!!! I rent cars often for business and this was, no kidding, my best experience ever.
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8,0
Punti positivi: Staff was very friendly and knew their job
Punti negativi: Gas light was on when I got into the car, so I couldn’t go anywhere til I gassed up. And then I couldn’t get a receipt when I dropped the car off since it was a one way rental. They told me I had to contact the office I picked the car up from to get my Receipt. I don’t understand why it would be so complicated from a company like Enterprise.
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8,0
Quick out Quick In
Punti positivi: Staff was very friendly and helpful. Very little waiting time.
Punti negativi: Car they provided wasn't inline with what I wanted.
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2,0
Punti negativi: I reserved a car the day before it was needed, then was told on the mornng that i had it reserved that there were no cars. This caused great distress and scrambling for other options. I would no recommend supporting Enterprise until they fix their rental process.
recensione fornita da
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2,0
They allowed me to reserve a car when there was no inventory.
Punti negativi: We were left without a vehicle.
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2,0
Misleading! No enterprise counter at TYS!
Punti positivi: I selected this rental because the price was extremely attractive, it only $11 per day.
Punti negativi: My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
recensione fornita da
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2,0
Cancelled!
Punti positivi: Nothing
Punti negativi: Rec'd a telephone call two hours before we were due to pick up our car. "Due to a lack of cars being returned, we are cancelling your reservation." They were not able to give us any car at all... Had to scramble around before our next flight to make another car. And this was a long-standing reservation. Most displeased.
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6,0
Good not great
Punti positivi: Vehicle was comfortable. Good gas mileage.
Punti negativi: Enterprise did indeed pick me up but took much too long finally getting the vehicle. Too many people not knowing what was going on. Same thing when turning in vehicle. Much too complicated.
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3,2
Long wait and dirty
Punti positivi: The car model was nice and drove smoothly.
Punti negativi: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
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6,0
Punti positivi: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
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