Valutazione dei viaggiatori
2.0
Was not able to get the vehicle I requested. It wasn't aware that I need a major credit cardRecensione del 3 lug 2023
recensione fornita da![kayak]()
2.0
The van that I had reserved and paid for 3 months in advance was "not available" when we arrived to pick it up. I specifically needed a large vehicle for college graduation and move out and this affected plans and I had to scramble to make new arrangements which cost twice as much. Will never trust Hertz again.Recensione del 24 mag 2022
recensione fornita da![kayak]()
4.0
The car was fine. I searched for Knoxville airport pickup and drop off but was given a car at a smaller office in town—the taxi ride cost me $50! I has noticed a street address on the confirmation but thought it was just one of those consolidated rental offices a short shuttle ride from the airport. WRONGRecensione del 24 apr 2022
recensione fornita da![cheapflights]()
2.0
We had prepaid the Chevy Malibu and the agent said we had a 7 passenger reserved but if we downgraded to a Ford Edge we would save some money. No refund was issued. When returning the vehicle there was no agent to accent the vehicle and poor instructions on how to return it without an agent.Recensione del 7 mar 2022
recensione fornita da![cheapflights]()
8.0
Great service but vehicle smelled like cigarettes and was dirtyRecensione del 24 gen 2022
recensione fornita da![kayak]()
4.0
I picked up the car an hour early and was charged an extra $10 for the privilege. Never mind that I asked if it was okay to pick it up an hour early and nothing was said about being charged for an extra hour - or the fact that I returned it 16 hours early - which was also mentioned at the time of pick-up. It's bad enough that rental car prices are extremely high right now, but to gouge the customers even more is pretty crappy. Nice car and - aside from the price gouging - great customer service.Recensione del 29 dic 2021
recensione fornita da![kayak]()
2.0
Customer Service was great, although the car I received was questionable. It was a bare-bones vehicle reeking of smoke and of questionable safety. Well over 50,000 miles on it, numerous stains and only one working window. And to top it off, I was charged twice as much as I would have been for a brand new vehicle at the beginning of the year.Recensione del 29 dic 2021
recensione fornita da![kayak]()
10.0
Friendly staffRecensione del 29 dic 2021
recensione fornita da![kayak]()
2.0
My plane was called back to the gate twice, putting me in Knoxville at 1220 am. The agent said that the deal was canceled because it was after midnight. He then tried to rent me a car for over 7 hundred dollars more than the original price. I got a car at Budget later that morning for less than the price of the original lease.Recensione del 2 dic 2021
recensione fornita da![kayak]()
4.0
The car had stains all over the inside from previous people. The smell was horrible like rotten milk. In the rain the brakes locked when going down a hill and was extremely dangerous. The cost of the car should not have been what it was.Recensione del 1 nov 2021
recensione fornita da![kayak]()
10.0
Easy process, friendly staff, just took a while to get through the line.Recensione del 25 set 2021
recensione fornita da![kayak]()
10.0
Friendly & fast customer service, great/clean car, very easy to book & returnRecensione del 31 ago 2021
recensione fornita da![kayak]()
