Autonoleggio a Aeroporto di Houston George Bush Intcntl

Punti negativi: When I came to pay for the car thay change price 33$ become 100$

Punti positivi: Upgraded me due to errors on their end.

Punti negativi: The wait at 1am was nearly an hour long with one poor woman working the desk. The amount quoted to me was not the price Avis had on file and it took a bit to sort out the $350 difference. The original car in the lot was a sedan when I had booked an SUV and I had to return to the counter.

Punti negativi: Car had strong cigarette smell and was not clean, garbage inside, had to spend time cleaning it.

Did not get the type of car I booked

Punti positivi: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.

Punti negativi: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip. The desk agent rushed me out and did not offer me any option to request a larger vehicle. When I went to pick up the car I nearly got run over by an employee who then apologized and asked if I needed help. I said yes and she directed me to a man in a white shirt. He was on the phone and would not give me the time of day, so I gave up and took the Nissan Altima. The music was turned ALL the way up in the car. Ugh. Upon leaving the rental center, I mentioned to the gate agent that I did not feel like I got the car I paid for and she said the Nissan Altima was not a FULL SIZE car. But at that point it was too late to do anything about it. It was a very disappointing experience.

Punti negativi: I reserved an SUV car and when they didn't have any when I arrived, I had to argue with the lady to just give me a smaller car as I was not comfortable in a pick-up truck. She kept telling me it would cost more money to a regular sedan vehicle. I was adamant that I was uncomfortable in an SUV and eventually she gave me a sedan that had an oil change light on. When I walked to get the car, there were several SUV vehicles in the lot. I was quite disappointed with this experience.