Autonoleggio a Aeroporto di Cartagena de Indias Cartagena-Rafael Núñez

Punti positivi: I did not like anything. I could not rent the car, and you took 40 dollars from my card, and you have not returned it yet, even though the company sent a message that there were not available cars. Therefore, I want my money back.

Punti negativi: Do not book a car where there is not available one.

Disappointed

Punti positivi: Service at the pick up location was courteous and very professional.

Punti negativi: The car was not what we expected as it did not match what we had seen on the internet site. It had no power steering which made it difficult to drive especially in Columbia where everyone drives really aggressively and without obeying any basic rules. Car was over priced.

Punti positivi: Nothing

Punti negativi: I was not charged what I was told I would be charged when booking the car.

Avis Cartagena

Punti positivi: The rep was very helpful and explained everything we needed to know. Including where the traffic cameras were located.

Punti negativi: The vehicle was provided with no wind shield wiper fluid. There is also a restriction on vehicle usage in Colombia biased on you tag number. So there was one day that we were not able to use the rental so in essence we paid for a day that we were not able to us the car. Returning the car was a very slow process almost as long as picking it up. They inspected the car with a fine tooth comb, over kill if you ask me.

Reservation was not available despite confiration

Punti positivi: N/A

Punti negativi: I arrived to collect my rental car but the agency had received different dates than the ones I booked on Kayak. We both looked and confirmed that my booking with Kayak was correct, but the rental company had been given different information and did not have the availability described on Kayak. I had taken a taxi with my bags to collect a car but they had nothing available. I had to drag all my bags around to find another agency which had a vehicle available.

Decepcionado

Punti positivi: El servicio en el lugar de recogida era cortés y muy profesional.

Punti negativi: El coche no era lo que esperábamos, ya que no coincidía con lo que habíamos visto en el sitio de Internet. No tenía una dirección asistida que dificultara la conducción, especialmente en Columbia, donde todo el mundo conduce de manera realmente agresiva y sin obedecer ninguna regla básica. El coche era demasiado caro.