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3,2
Punti positivi: The car broke after 2 hours of use. Left indicator didnt work, drivers dook didnt look. We rang up and the team was unhelpful - we had to make an arranged time to change the car, miles from where we were! A nightmare, basically. Never using Avis again. + Service at collection was slow, rude, rubbish
Punti negativi: Everything
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4,0
"We Try Harder´´ their motto, but this is it NOT true.
Punti positivi: How easy it was to arrange for the online rental. We will try to avoid using Avis again. They need to streamline the checkout process.
Punti negativi: Twice we rented Avis Cars in International Airports in Colombia. What a mistake Santa Marta & Bogota- very long check out process, especially when compared to our Colombian experience with Localiza Santa Marta - The Nissan March car we were given was substandard to other rental cars that we have had. (After market radio, lots of dings, missing hubcap, made a squeaky noise- we feared it might break down. Santa Marta - At check out we had to defend that it was being returned exactly as we received it. Apparently there were traffic cones missing.- Bogota -1 hr. 45 min. time period between checking in at reservation time at the Avis Counter and actually driving the car from the lot Bogota - tacky paint, and no wet paint signs, at the Avis counter. I got paint on my shirt sleeve. Bogota - Bad check-int instructions were given at Check-out, so it made check out longer and more complicated.
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6,0
Punti positivi: The employees were amiable
Punti negativi: the difficulty in getting to rental company from airport. trying to coordinate the drop-off with no airport Avis office there being up charged for the rental
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4,8
Punti negativi: There is no AVIS station at the Santa Marta Airport. I had to drive to the city to pick up my car. No explanation, no word of excuse. The dropoff was set to be the airport. The AVIS employee showed up with 1 hour delay.
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2,0
Drop-off Nightmare
Punti negativi: No office or personnel present when I arrived at the specified drop-off location.
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9,6
Punti positivi: There is no Avis rental counter at the Santa Marta airport, and the communication from Avis did not tell us how to get in touch with anyone to find the car. Nor did the Avis confirmation have a local phone number to call.Once we figured that all out the Avis representative was extremely helpful and the drop off was seamless
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2,0
Stay Away!! Never Use they will Scam you!!!
Punti positivi: Nothing at all! nothing was good about this experience!
Punti negativi: Everything. The lady that works there Lina Cruz was disgustingly rude! i booked a car 1 day before pickup, i rang and gave my confirmation number and they confirmed everything was fine. 1 hour before pickup Lina calls me and advised me that the car is no longer available and if i want another car i need to pay an extra $300 on top of the $100 which i had booked the car for.....just for 2 days........I went in to talk with her Lina Cruz was rude to my face and extremely rude to my partner. she was no help at all, she advised now they no longer have any more cars for me, i asked to talk to her manager and conveniently her manager was not available!!
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2,0
GET MORE INFORMATION KAYAK!!!
Punti negativi: I was able to get a reservation for a car that was listed at the SMR or Santa Marta Airport in Colombia. I took a cab to pick it up with my Colombian friend only to find the agency was BACk by our hotel. Upon arriving 32 minutes late for the 9 AM reservation I found them closing up the AVIS shop! Upon entering I found that I had to return the car BEFORE my requested return of 5 PM and was to have it back at 1 PM! ALL of this was NOT on the reservation and no mention of the early closure of the shop. This wrecked the day with my lady friend. In addition I got charged the $ 9 for the Alliance insurance. GET IT TOGETHER! WOW Rick ((((((
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3,2
Punti positivi: El coche se rompió después de 2 horas de uso. El indicador izquierdo no funcionaba, los conductores no parecían. Llamamos y el equipo fue poco servicial - tuvimos que hacer un tiempo acordado para cambiar el coche, kilómetros de donde estábamos! Una pesadilla, básicamente. Nunca vuelva a usar Avis. + el servicio de recogida era lento, grosero, basura
Punti negativi: Todo
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6,0
Punti positivi: Los empleados fueron amables
Punti negativi: La dificultad en llegar a la empresa de alquiler desde el aeropuerto. Tratando de coordinar la devolución en el aeropuerto sin oficina avis y al final me cobraron de más por el alquiler
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4,8
Punti negativi: No hay estación de AVIS en el aeropuerto de Santa Marta. Yo tenía que ir a la ciudad a recoger mi coche. Ninguna explicación, ni una palabra de excusa. La devolución era el aeropuerto. El empleado de AVIS apareció con 1 horas de retraso.
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2,0
Pesadilla en la devolución.
Punti negativi: No hay oficina ni personal presente cuando llegué al lugar de devolución especificado.
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3,2
Punti positivi: The car broke after 2 hours of use. Left indicator didnt work, drivers dook didnt look. We rang up and the team was unhelpful - we had to make an arranged time to change the car, miles from where we were! A nightmare, basically. Never using Avis again. + Service at collection was slow, rude, rubbish
Punti negativi: Everything
recensione fornita da
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4,0
"We Try Harder´´ their motto, but this is it NOT true.
Punti positivi: How easy it was to arrange for the online rental. We will try to avoid using Avis again. They need to streamline the checkout process.
Punti negativi: Twice we rented Avis Cars in International Airports in Colombia. What a mistake Santa Marta & Bogota- very long check out process, especially when compared to our Colombian experience with Localiza Santa Marta - The Nissan March car we were given was substandard to other rental cars that we have had. (After market radio, lots of dings, missing hubcap, made a squeaky noise- we feared it might break down. Santa Marta - At check out we had to defend that it was being returned exactly as we received it. Apparently there were traffic cones missing.- Bogota -1 hr. 45 min. time period between checking in at reservation time at the Avis Counter and actually driving the car from the lot Bogota - tacky paint, and no wet paint signs, at the Avis counter. I got paint on my shirt sleeve. Bogota - Bad check-int instructions were given at Check-out, so it made check out longer and more complicated.
recensione fornita da
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6,0
Punti positivi: The employees were amiable
Punti negativi: the difficulty in getting to rental company from airport. trying to coordinate the drop-off with no airport Avis office there being up charged for the rental
recensione fornita da
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4,8
Punti negativi: There is no AVIS station at the Santa Marta Airport. I had to drive to the city to pick up my car. No explanation, no word of excuse. The dropoff was set to be the airport. The AVIS employee showed up with 1 hour delay.
recensione fornita da
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2,0
Drop-off Nightmare
Punti negativi: No office or personnel present when I arrived at the specified drop-off location.
recensione fornita da
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2,0
Stay Away!! Never Use they will Scam you!!!
Punti positivi: Nothing at all! nothing was good about this experience!
Punti negativi: Everything. The lady that works there Lina Cruz was disgustingly rude! i booked a car 1 day before pickup, i rang and gave my confirmation number and they confirmed everything was fine. 1 hour before pickup Lina calls me and advised me that the car is no longer available and if i want another car i need to pay an extra $300 on top of the $100 which i had booked the car for.....just for 2 days........I went in to talk with her Lina Cruz was rude to my face and extremely rude to my partner. she was no help at all, she advised now they no longer have any more cars for me, i asked to talk to her manager and conveniently her manager was not available!!
recensione fornita da
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2,0
GET MORE INFORMATION KAYAK!!!
Punti negativi: I was able to get a reservation for a car that was listed at the SMR or Santa Marta Airport in Colombia. I took a cab to pick it up with my Colombian friend only to find the agency was BACk by our hotel. Upon arriving 32 minutes late for the 9 AM reservation I found them closing up the AVIS shop! Upon entering I found that I had to return the car BEFORE my requested return of 5 PM and was to have it back at 1 PM! ALL of this was NOT on the reservation and no mention of the early closure of the shop. This wrecked the day with my lady friend. In addition I got charged the $ 9 for the Alliance insurance. GET IT TOGETHER! WOW Rick ((((((
recensione fornita da
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3,2
Punti positivi: El coche se rompió después de 2 horas de uso. El indicador izquierdo no funcionaba, los conductores no parecían. Llamamos y el equipo fue poco servicial - tuvimos que hacer un tiempo acordado para cambiar el coche, kilómetros de donde estábamos! Una pesadilla, básicamente. Nunca vuelva a usar Avis. + el servicio de recogida era lento, grosero, basura
Punti negativi: Todo
recensione fornita da
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6,0
Punti positivi: Los empleados fueron amables
Punti negativi: La dificultad en llegar a la empresa de alquiler desde el aeropuerto. Tratando de coordinar la devolución en el aeropuerto sin oficina avis y al final me cobraron de más por el alquiler
recensione fornita da
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4,8
Punti negativi: No hay estación de AVIS en el aeropuerto de Santa Marta. Yo tenía que ir a la ciudad a recoger mi coche. Ninguna explicación, ni una palabra de excusa. La devolución era el aeropuerto. El empleado de AVIS apareció con 1 horas de retraso.
recensione fornita da
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2,0
Pesadilla en la devolución.
Punti negativi: No hay oficina ni personal presente cuando llegué al lugar de devolución especificado.
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