Hotel a Cartagena de Indias

Punti positivi: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Punti positivi: The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me!

Punti negativi: There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!

Punti positivi: Esattamente ciò che vi aspettereste da un hotel del genere. Accogliente, cordiale, ottima posizione. La colazione era molto buona. Io preferisco questo tipo di hotel locale alle grandi proprietà di lusso. Offre un'atmosfera migliore per la città.

Punti positivi: Una posizione eccellente, unica nel suo genere. Edificio storico, camera confortevole, (con aria condizionata!) e personale di altissimo livello

Punti positivi: Nel complesso l'hotel era bellissimo, il personale era gentile e disponibile e il servizio era ottimo. Le piscine e il bar in piscina sono stati di di gran lunga le nostre cose preferite.

Punti negativi: Stranamente, dovevamo chiedere di continuo di rimetterci degli articoli in camera che mancavano o che dovevano essere sostituiti, la crema per il caffè, gli asciugamani.

Punti positivi: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Punti negativi: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Punti positivi: Amazing place the host was very accommodating, I’ll definitely stay here again

Punti negativi: The are is a little out of the way of the walled city

Punti positivi: Il servizio era eccellente! Tutto era pulito, il cibo delizioso, sul tetto è fantastica.

Punti positivi: I speak no Spanish, but was treated like a member of the family from the moment I arrived. The neighborhood is fun, beautiful, and a short (<10 minute) walk to the clock tower/walled city in one direction and the Castillo in the other. And as others have described the room below (2018 reviews)

Punti negativi: Nothing

Punti positivi: The service was excellent and the included breakfast was amazing (mostly typical breakfast from Cartagena)! Juan took great care of us during breakfast and his service was on point every day! Roberto, Jessica and another young lady (I'm sorry i forgot her name) helped with restaurant reservations/recommendations! The hotel is very intimate and well done, only 12 rooms. The rooms were great, but my favorite part was the shower (strong pressure, which feels amazing after a day of sun tanning)! The roof top pool is perfect for having a couple of drinks, while getting some sun! Loved this hotel and will return! The overall experience was more than we expected (and we had high expectations)!

Punti negativi: Make sure you request a room that does not face the street, since the taxi's are more than trigger happy with their horns! Also, there are two night clubs across the street which will keep you up if you are a light sleeper! Guess that stayed in rooms that face the interior said that they could not hear anything!

Punti positivi: The location is good

Punti negativi: Hotel charged us $300 dollars upon checkout for VAT & city taxes even though we booked and paid through KAYAK!! No bill was given!! No gym, no buffet breakfast, mediocre service simple room, simple shower, nothing special except the location. Won't recommend this hotel. Go for Helton or intercontinental.

Punti positivi: We liked everything about the Ananda Hotel, the concierge was most helpful with restaurants and getting around. We took the advice of others that had stayed there and had dinner at the Hotel, it was excellent and good value. Breakfast was included and was again excellent.

Punti negativi: Nothing not to like.

Punti positivi: I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!!

Punti negativi: Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.

Punti positivi: The location was fantastic very helpful staff I would definitely would come back again.

Punti positivi: Spiaggia e le aree piscina

Punti negativi: Check in/ check out Arredamento vecchio Colazione scarsa

Punti negativi: 1. Atteggiamento del personale 2. Bugiardi 3. Le sistemazioni nelle camere 4. Stesso tipo di colazione tutti i giorni

Punti positivi: Fit con la città - bella ma elegante. Il cibo era ottimo, il personale molto attento.

Punti negativi: A/C non funzionava correttamente. La camera era torrido. Non erano in grado di risolvere il problema. Si stanchi di costi nascosti sul tuo conto. Sono un po' ingannevoli, aveva costo extra che non sono stati rivelati up front. Non venite qui.

Punti negativi: La connessione a Internet Wi-Fi era pessima

Punti positivi: La piscina e il personale erano fantastici

Punti negativi: Gli edifici hanno bisogno di manutenzione

Punti positivi: Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.

Punti positivi: I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE!

Punti negativi: absolutely nothing;only that the stay ended too quickly...LOL

Punti positivi: The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience.

Punti negativi: Staff had a bad attitude, particularly servers and doormen even front desk people.

Punti positivi: Very nice hotel, excellent service, nice rooms, very clean, in front of the beach.

Punti negativi: The WiFi Internet connection was really bad

Punti positivi: The grounds are beautiful. Guest relations is beyond and above expectation.

Punti negativi: For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.

Punti positivi: Services and facilities

Punti negativi: Multi level hotel with difficult and possible access for caring your own luggage fortunately they had bellhops to do it some other rooms are faded and required total rehabilitation