Hotel a Cartagena de Indias

Punti positivi: Wonderful breakfast, top quality food and service! Beautiful, luxurious ambiance and setting. Among all friendly, attentive reception staff, Eliza stands out in exceptional service and providing us accurate, very useful information.

Punti negativi: A suggestion to hotel management: While encouraging staff be enthusiastic, offering help to customers, please also emphasize that they should be authentic and avoid overpromise. One woman reception staff (seemed to be in charge) promised a lot, didn't deliver, and there was no follow up the next day (regarding to an inquiry on food tours).

Punti positivi: This place can only be described in one word: AMAZING!!! The hotel and its architecture are just fantastic. You truly wouldn’t want to leave the hotel. They are so detailed oriented that you’d be amazed even by the wide selection they have for pillows. Yes, I said pillows! In addition to the fantastic facilities and the wonderful staff, Casa San Agustín has also an amazing restaurant called “Alma”. This one is for sure among the too 3 restaurants in Cartagena. So make sure you try it!!

Punti negativi: Nothing. Everything was simply perfect!

Punti positivi: Atmosfera affascianante. Camere spaziose e arredate con gusto in stile coloniale. Personale attento e gentile, numerosi benefit addizionali inclusi.

Punti negativi: Il solarium all'ultimo piano è piccolo e non particolarmente confortevole, la piscina nel cortile interno al piano terra è all'ombra quasi tutto il giorno. Abbiamo cenato al ristorante, ottimi piatti ma servizio - seppur cortesissimo - non all'altezza (abbiamo atteso 1 ora l'antipasto)

Punti positivi: THIS IS ONE OF THE BEST HOTELS, I HAVE EVER STAYED, BEAUTIFUL, CONFORTABLE, THE FOOD EXCELLENT!!! AND THE PEOPLE HAS A GREAT SENSE OF SERVICE, THEY REALLY KNOW HOW TO TREAT GUESTS!!!!! THE INSTALLATIONS WERE PERFECT, AND CENTRIC.

Punti negativi: I CAN NOT SAY OF ANYTHING I DID NOT LIKED, EVERYTHING WAS PERFECT DURING MY STAY!!!!

Punti positivi: The hotel was stunning and ideally located in the city. Staff were extremely friendly, and the facilities were gorgeous. I also had a wonderful spa treatment!

Punti negativi: The WiFi was quite weak in the rooms and restaurant areas, but great around the pool and in receptions.

Punti positivi: I loved everything, especially the staff at this property! The nicest personnel ever! Cheery and helpful!

Punti negativi: The ambiance is wonderful! Food excellent! Great Spa services.

Punti positivi: The service was amazing.

Punti positivi: Staff were so friendly. everything was walking distance from the hotel. pools and decks are beyond beautiful. cleaning staff came into our room every time we left to clean up (we left them a nice tip). they accommodated us in every way possible.

Punti positivi: The historical architecture makes for a fantastic setting. The facilities are first class and the food is superb!

Punti negativi: Slightly misleading online advertising about their private beach, internal costs for things like the spa and day trips to the beach are exceptionally high for Colombia somewhat offsetting the reasonable accommodation prices

Punti positivi: Casa San Augustin is in the best location. It is simply beautiful, very comfortable where everything has been thought of to make your stay the ultimate luxury experience. The staff is very nice, the food delicious. We really enjoyed staying there.

Punti positivi: The hotel itself is set in a beautiful building with lots of character. Beds were among the most comfortable we've ever slept in

Punti negativi: In general, however, the hotel was disappointing: - An intimation of what to expect was at the outset as the towelettes at reception were not fresh - Breakfast choice was quite limited. We had dinner at the hotel once; it was quite stodgy, and I wouldn't recommend it, particularly in light of the many fine restaurants and excellent food elsewhere in Cartagena - Do not organise trips through the hotel. In our experience the hotel takes a big override on the cost and did not properly describe what would be provided

Punti positivi: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Punti positivi: Nel complesso l'hotel era bellissimo, il personale era gentile e disponibile e il servizio era ottimo. Le piscine e il bar in piscina sono stati di di gran lunga le nostre cose preferite.

Punti negativi: Stranamente, dovevamo chiedere di continuo di rimetterci degli articoli in camera che mancavano o che dovevano essere sostituiti, la crema per il caffè, gli asciugamani.

Punti positivi: I would like to highlighted the good attendace of the emploees in generaly. All of them.

Punti positivi: Excellent condition and location

Punti negativi: Nothing

Punti positivi: tutto è stato fantastico; la location, la struttura, la posizione, il personale, i servizi. le piscine sono imperdibili. la camera fantastica, ampia e sempre pulita. raccomandatissimo. un nome una garanzia. per me il top a Cartagena per qualità/prezzo

Punti negativi: assolutamente niente. Non si può davvero trovare qualcosa di negativo. dal check in al check out è stato tutto al di sopra delle aspettative. sicuramente tornerò

Punti positivi: Friendly Staff. Clean, modern. Close to Walled City.

Punti negativi: Restaurant hours.

Punti positivi: The location is great just next to the sea and a shopping mall. There are many swimming pools - all very good! The gym is one of the best I have seen in a hotel. Rooms are modern, clean & comfortable

Punti negativi: Breakfast was ok - I was expecting to be amazed but it was nothing more than a 5/10.

Punti positivi: Poorly train staff in all areas, lose management, understaffed

Punti negativi: The phycal facility is good

Punti positivi: Everything was clean and staff was great

Punti negativi: No private beach !

Punti positivi: Beautiful hotel with nice rooms and common areas, gorgeous pools (the pictures online don’t do them justice), striking views of the ocean and bay, and a quick cab ride to the historic downtown. Staff was very friendly and helpful. Was the perfect choice for my family which included my husband, teenagers and my father and brother. Everyone could appreciate the various amenities, whether it was the extensive buffet breakfast, the gym, the pool, club level or access to sightseeing or other activities.

Punti negativi: Nothing.

Punti positivi: The View, the Club

Punti negativi: Front desk

Punti positivi: Tutto perfetto!

Punti positivi: Struttura molto bella, affacciata sul mare. Personale accogliente soprattutto i ragazzi del bar. Camere spaziose e pulite

Punti positivi: The staff were so helpful and kind! Beautiful room and amazing pool!

Punti positivi: Everything!

Punti positivi: Lovely property with some of the friendliest and most helpful staff we have met. We celebrated a birthday during our stay and a surprise cake and balloons greeted us when we were shown to our room. Beautiful high ceilings in the rooms with excellent air conditioning. Large bathroom with Loto del Sur products and lovely big fluffy towels. Very nice breakfast with a number of choices and good coffee. The view from the rooftop pool is beautiful and the bar staff there were so attentive. We ordered some poolside food and when it took a bit longer to come than expected we were given a drink on the house. Small touches like this made our experience at Sophia Hotel a stand out one for us. Many thanks to all the hardworking staff at this hotel!

Punti positivi: The staff is super helpful! Thank you maryuris and harold for all your help! The rooms are so confortable, specially the bed! The rooftop with pool and the location. Thank you Sophia hotel for making our stay in cartagena perfect !!

Punti positivi: Everything was perfect!!!

Punti positivi: Excellent hospitality - all the staff were extremely helpful, friendly and efficient. This was a pleasant surprise knowing how it normally is in Colombia :) Beautiful decoration, superb location. We really liked the food, both the breakfast that we had included as well as dishes we ordered on a rooftop terrace. The view from the terrace is amazing!

Punti negativi: We liked everything

Punti positivi: Great location, clean rooms, friendly personal stuff, grear roof top bar. I really recommend this place to stay!

Punti positivi: The staff was amAzing. Helped us out with translations when we were accidentally pulled over by the police too. Gorgeous room. Nice roof and view. Breakfast was tasty- get the “Cartagena”

Punti negativi: The pool is a little shallow. But this is an amazing hotel!!! Stay here !

Punti positivi: The staff was exceptional! Everyone is so helpful and so nice. Maryuris & Johnny we’re so amazing and helped us book a ride to our next hotel. The hotel is beyond beautiful too. The breakfast was tasty and the rooftop was breathtaking. Can’t recommend Hotel Sophia enough!

Punti negativi: Everything was perfect.

Punti positivi: Everything. Room was great and service exceptional. Perfect location

Punti negativi: Couldnt fault anything

Punti positivi: The place is clean and comfortable and the owner is very nice person!

Punti positivi: A very big, comfortable bed. Nice and good working AC. Friendly staff. The city center is not too far away, but you have to take a taxi. We usually paid 8000 pesos one way. The airport is really close by, so you can even walk to the hotel.

Punti negativi: The breakfast was good, but it was "only" eggs, 1 small arepa and two toasts, plus a little bit of fruit. As I don't like eggs, there was not much left for me to eat. The shared bathroom was ok, but when we were there, the sink was leaking and the floor was always very wet. Our room seemed to be in a part of the house, where you usually put the garage. We didn't really mind, but the street noise was quite loud and there were some insects in our room one day, which came out of nowhere and were pretty disturbing.

Punti positivi: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Punti negativi: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Punti positivi: Huge rooms, friendly run boutique hotel

Punti negativi: Noise from street.

Punti positivi: Amazing place the host was very accommodating, I’ll definitely stay here again

Punti negativi: The are is a little out of the way of the walled city

Punti positivi: Proximity to airport , local pricing, staff helpful and short taxi ride to historical center quick access

Punti negativi: Room on street was noisy others not so

Punti positivi: Clean , nice

Punti negativi: Away from centre , near to airport

Punti positivi: Every time we wanted to enter a member of the family or the housekeeper had to open the gate. It says Hotel but it's just a home where they rent out 2 tiny bedrooms with no windows and a shared bathroom.

Punti negativi: I found multiple long, curly female hair in my bed. The place isn't clean. Also there were ants in the bed. The location is right at a very high traffic part of a big street. Overall a very negative experience.

Punti positivi: Splendida accoglienza (la signora Laura è una ospite eccezionale); stanza bellissima con vasca idromassaggio e tanto spazio; colazione preparata al momento; un quarto d’ora di taxi dal centro storico, ma a tre minuti dall’aeroporto. Veramente raccomandabile

Punti positivi: Great staff that went out of their way to help us. Clean quite space and a great value. You could walk to the airport, but with luggage the taxis are inexpensive.

Punti positivi: Very friendly and helpful hotel staff! We had problems with a booked bus. They called the company and made sure we got finally on the bus. Thanks!

Punti positivi: Ottimo rapporto qualità/prezzo, personale gentilissimo, letto confortevole e pulito, colazione non abbondante ma buona, fresca ed equilibrata. Struttura nuova e molto graziosa, é stato un peccato fermarci così poco. Siamo stati accompagnati in aeroporto dalla proprietaria, una persona squisita. Consiglio!

Punti positivi: Amazing Location

Punti negativi: Charming Architecture

Punti positivi: Very comfortable. Helpful staff. Good breakfast. Great location.

Punti positivi: Servizio completamente su misura e a disposizione del cliente.

Punti positivi: The staff is extremely attentive. All the reviews that praise the service and staff are accurate.

Punti negativi: Pool is small (but private) and there is no gym, but it is named perfectly as a boutique hotel. I was not really expecting there to be a gym.

Punti positivi: Beautiful hotel in an amazing location

Punti negativi: Nothing

Punti positivi: All the staff members are making everything perfect all of them. The room the food the view the place. They are friendly. The rooms are perfect.

Punti negativi: Nothing !! I hope that the owner of this hotel give the staff members a good salary and somedays a bonus. Because it is a expensive experience this hotel. And all off the staff are fantastic and keep this hotel running there was work on the electricity. So we had no electricity that was not so nice. We dont speak or see the owner about it. BUT all the staff was verry helping and doing everything to help. Special compliments for Martin and Randy!

Punti negativi: La struttura al piano dove si trovava la mia camera era piuttosto angusta negli spazi comuni

Punti positivi: Stupenda struttura,arredata con ottimo gusto e cura dei dettagli. La nostra camera la 304 era magnifica:grandissima,biancheria di pregio e kit per ospiti di grande qualità! Ci tornerò certamente!

Punti positivi: Excellent location, good quality vs price.

Punti negativi: No sun light in the room.

Punti positivi: Wonderful location, wonderful staff, great breakfast.

Punti negativi: Only comment is that the standard rooms, though lovely, are quite small and have a window on a dark closed courtyard. But given the rest, would stay in one again!

Punti positivi: This little hotel is amazing! The most amazing staff (special thanks to our receptionist - he is a very welcoming guy) is so attentive and friendly. Many of which even speak english which makes everything a lot easier for us (not Spanish speakers). The hotel serves great breakfast with a great variety of “international” but also Colombian specialties. Last but not least: the bed was the most comfortable on our entire colombia trip!

Punti negativi: There is nothing negative to say! Only thing that could be improved is wifi reception (complaining on a very high level here) and just as a suggestion: german guests like their “wurst” at breakfast but I’m not sure whether it’s even possible to arrange that in Colombia :)

Punti positivi: Hotel interior is beautiful! The rooms are lovely, it was a really nice touch having L’occitane products. Breakfast is great and service excellent. The living room area of the hotel is lovey to sit and have a Mojito take in sounds of Cartagena! Staff extremely helpful it was a great hotel to start our trip off in Colombia!!

Punti positivi: Esattamente ciò che vi aspettereste da un hotel del genere. Accogliente, cordiale, ottima posizione. La colazione era molto buona. Io preferisco questo tipo di hotel locale alle grandi proprietà di lusso. Offre un'atmosfera migliore per la città.

Punti positivi: Una posizione eccellente, unica nel suo genere. Edificio storico, camera confortevole, (con aria condizionata!) e personale di altissimo livello

Punti positivi: Awesome. Awesome Hotel. We stayed here after a week of hostels and it was perfect. The staff was very welcoming and greet you with a damp towel (feels great after being outside in the Cartagena heat) and a welcome drink, delicious! The rooms are also very cool, ours had a hammock and a massive shower! Breakfast was also delicious. Moreover, we had an excursion the next day where we couldn't bring our large bags and the staff gladly stored them while we were gone :) Amazing Hotel!

Punti negativi: Everything was awesome. No complaints.

Punti positivi: Excellent rooms, breakfast and staff! Amazing

Punti negativi: —-

Punti positivi: A haven of peace right in the centre of old Cartagena.. beautiful rooms, 5 star breakfast .and charming and discreet staff

Punti positivi: Huge bed and shower, small but refreshing swimming pool, great breakfast

Punti negativi: We missed having a restaurant (for lunch / dinner) and check out was a bit uncomfortable (they came to check the minibar while one of us was still in the room dressing up)

Punti positivi: The location was terrific - just minutes from the clock tower and Plaza Bolivar. The facilities were top notch and the manager was extremely helpful.

Punti negativi: I would simplify the breakfast menu. Rather than providing a long menu list of egg permutations, I would simply say that you can have your eggs fried, scrambled or as an omelette and if an omelette, specify what the possible ingredients are e.g. ham, cheese, tomato, mushrooms. Also, 2 chaises longues on the top floor is not enough for the number of rooms. I would get rid of some of the plants and put in another 2. Plus when staff are cleaning the steep spiral staircase, they should put a sign out indicating the steps are slippery. I nearly injured myself when coming down the steps one time and not knowing that the steps were being cleaned.

Punti positivi: location, friendliness of staff, excellent breakfast and comfortable suite (junior).

Punti negativi: wasn't really anything I didn't like.

Punti positivi: Excellent location, very helpful staff, charming hotel. A star all round.

Punti negativi: Nothing

Punti positivi: Great and nice!

Punti negativi: No seaview!

Punti positivi: Good bed and pillows. Excelent breakfast with coffe, scrambled eggs, bread and fresh fruit. Great staff, very helpful, and really pleasant stay. The hotel is located in old town, close to restaurants and some of the old famous squares. The hotel is quiet enough to sleep really well at night. The hotel is just 20 minutes drive from the airport and 10 minutes to Boca Grande beach.

Punti positivi: Room facilities were up to expected standard. Staff helpful and welcoming.

Punti positivi: Above and beyond! Highly recommend it!

Punti positivi: Stunning hotel. It is an oasis in the heat of the old city. Staff incredibly friendly. Pool is perfect. No better place to have spent our honeymoon.

Punti negativi: It is pricey - worth it for a special trip though

Punti positivi: Stuff very friendly and attend

Punti negativi: Harder access to the pool for persons with handicaps.

Punti positivi: Tutto ottimo!

Punti positivi: Location

Punti negativi: Room is very small for the cost.

Punti positivi: Very clean, helpful and friendly staff, beautiful views of the ocean and city

Punti negativi: For one of our nights it was very loud and hard to sleep well, room was small

Punti positivi: It was good but could improve more

Punti negativi: I had to leave early and I notify more than 24 hours before but they won't pay back the night I didn't use.

Punti positivi: Tutto

Punti negativi: Troppo pedanti con conti

Punti positivi: Beautiful property, historic and great location

Punti negativi: Very expensive given local prices. Even the Classic room which was tiny and cramped ... unlike the website pictures.

Punti positivi: I like the layout of the hotel. The pool was great as well as the breakfast. The bar made delicious drinks. Staff was very friendly.

Punti negativi: Staff was attentive but slow. Rooms and bathrooms could use an update.

Punti positivi: Bellissimo hotel boutique di lusso. Il personale era molto disponibile e cordiale. In ottima posizione a Cartagena. La piscina sul tetto era incredibile!

Punti negativi: Alcuni dei servizi potrebbero utilizzare alcuni aggiornamenti (cioè i pavimenti in legno, palestra, ecc.)

Punti positivi: Posizione

Punti negativi: Camere

Punti positivi: Very friendly staff. Delicious breakfast. Upgraded to a beautiful suite Very centrally located - a calm oasis

Punti negativi: Lift not working

Punti positivi: facilities where great, as well as staff was very friendly. Food is delicious as well.

Punti negativi: rooms are zero noise proof, you can hear everything happening outside the rooms very hard to rest in the mornings with all the staff cleaning other rooms and making a lot of noise! Also the beds were not that confortable, the sheets would roll over every night and we ended up sleeping just on top of the mattress, i mean this is a luxury hotel, beds and sheets should be a priority. Other than that the hotel was beautiful, staff was really great and roof top pool was amazing.

Punti positivi: Great location and food, very nice rooftop

Punti positivi: breakfast was excellent, staff very friendly

Punti positivi: Swimming pool on roof was pretty special, although not enough loungers by the pool, and was a bit small.

Punti negativi: Breakfast service was poor. Arrived at a busy time, and was ushered into separate AC room by my self. Had to walk through 2 doors to get to the breakfast. Ordered some pancakes that never arrived. Not what you expect from a 4 star, definitely not a 5 star. Hotel is also particular about bringing someone back to your room even though you have paid for double occupancy.

Punti positivi: interior and materials used confortable beds and linnen rooftop pool and lounge friendly personel

Punti negativi: the half day tour organised- we would not recommend it

Punti positivi: Struttura bellissima, colazione a buffet ottima e personale molto gentile e disponibile. Ci ritorneremo.

Punti positivi: Location, staff attention, rooms, pool area. Great service, nice looking facilities right in the middle of the walled old city, spacious rooms. Our waiter at breakfast and by the pool Alberto Jose was great through all our stay

Punti negativi: As this is a mid size boutique hotel noise is all around the rooms, from the hotel staff, restaurant and some guests arriving late at night... our first room the a/c didnt work well so they had to change us to another room not the same size and more close to the hotel noise.

Punti positivi: Excellent service and great location. I stayed with family for 3 nights, Jorge B and his staff at the Governor restaurant were fenomenal accommodating my two teen daughters picking eating habits.

Punti positivi: The breakfast was absolutely incredible. A huge variety of food. The room was clean daily and the staff was amazing- the guy from the reception went by foot to a restaurant to check for us if they had vegetarian food. The pool is clean and with an amazing view. Best value for the money!!!

Punti negativi: Nothing it was perfect

Punti positivi: Just about everything. The beds very confortable!! The restaurant “El Gobernador” best meal in Cartagena!!!

Punti negativi: We were never able to use our coffee maker in our room. They should be checked to be sure they’re working. Coffee in bed is a must!!!

Punti positivi: I speak no Spanish, but was treated like a member of the family from the moment I arrived. The neighborhood is fun, beautiful, and a short (<10 minute) walk to the clock tower/walled city in one direction and the Castillo in the other. And as others have described the room below (2018 reviews)

Punti negativi: Nothing

Punti positivi: Excellent location

Punti negativi: No view on the room

Punti positivi: Excellent hotel, the best large hotel in the Cartagena old town.

Punti positivi: Beautiful hotel and about as close as you'll get to the water and still be inside the Walled City. Very nice accommodations, clean rooms, beautiful bathrooms.

Punti negativi: I would say the cost for the hotel is nearly double what you'll find for a very nice boutique hotel in the area.

Punti positivi: The location was perfect, staff was extraordinary and pool rooftop area was perfect. Our favorite place in Cartagena.

Punti positivi: Edificio spettacolare restaurato con grande cura dei dettagli, il personale è fantastico e la posizione non può essere migliore. Questo hotel andrebbe inserito nelle cose da vedere a Cartagena.

Punti positivi: Questo è un hotel che consiglio davvero a qualsiasi tipo di viaggiatore. La posizione è eccezionale se non unica e si presta per qualsiasi tipo di esigenza. La piscina all' ultimo piano ha una vista unica.

Punti negativi: Nella camera sarebbe stato ottimo una revisione di alcuni dettagli tecnici ed il prezzo è leggermente superiore alla media di hotel di questa categoria. L' unica vera pecca è l' assenza di parcheggio privato dell' hotel.

Punti positivi: Room service 24 hrs

Punti positivi: Location! Room service!

Punti negativi: Nothing

Punti positivi: Architecture

Punti negativi: Nada

Punti positivi: Location, very comfortable bed, nice bathroom, great pool, good breakfast, fruits and water given in the evening to the room. Very helpful and super nice Staff!

Punti negativi: Rooms which are facing the restaurant area are very noisy, also room at 4th floor had a bad smell and it was super humid at this floor.

Punti positivi: Hotel is in a prime location for the old section of Cartagena.

Punti negativi: Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.

Punti positivi: Excellent vacations

Punti negativi: Terrace with s pool

Punti positivi: Our stay at Hotel Capellan exceeded all of our expectations in every way possible. I could not recommend this hotel more! The service and staff was excellent, the property is gorgeous and prime location too. We checked out several of the other hotels that we looked into to compare and felt Capellan was by far the best choice.

Punti positivi: This hotel was absolutely lovely! The staff was incredibly friendly and beyond helpful. The location was great - it's on the cusp of the old town in the hip neighborhood of Getsemeni and there are so many great restaurants, bars and coffee shops within walking distance. Highly recommend!

Punti negativi: Nothing! It was a great stay.

Punti positivi: Beautiful place, enjoyed especially the roof terrace. Location was perfect, easy to walk to the old city and to enjoy Getsemani. Rooms looked beautiful, and had a lovely shower.

Punti negativi: Only point of attention would be the breakfast. Although it tasted nice, I would expect a bit more choice (the majority of choices was egg-based).

Punti positivi: This was a beautiful hotel. I loved the location in the Gestemani, the most vibrant, magical neighborhood and also a short walk into the walled city. The staff was very friendly and welcoming. Our room was large, clean, and very comfortable. Really enjoyed the afternoon happy hour on the rooftop deck.

Punti negativi: The smell of mildew in our room was a bit overwhelming.

Punti positivi: Great location near the historic city. Beautifully restored historical building, lovely decor, and comfortable rooms. The staff is very friendly and helpful. Excellent breakfast.

Punti positivi: Value for money - showers were great

Punti negativi: Speed of checkout

Punti positivi: Everything fantastic!!! The location and the staff amazing!!!

Punti positivi: Molto bella la struttura elegante e curata nei particolari . Bello il rooftop con piscina e vista .

Punti positivi: la stanza grande e comfortevole Colazione al mattino alla carta inclusa

Punti negativi: Niente

Punti positivi: Absolutely fabulous hotel- immaculately clean and staff brilliantly helpful, with good English. Breakfast was varied and delicious. Location perfect in close walking to old town, lots of restaurants close by. Would love to return

Punti negativi: Nothing

Punti positivi: Breakfast was excellent. The pool, the location, architecture and remodeling of the hotel.

Punti negativi: Coffee time in the afternoon is not organized, the staff does not have enough information for the tourist.

Punti positivi: Beautiful hotel, the rooms are amazing, we loved everything about it

Punti negativi: Nothing

Punti positivi: Overall good, easy checkin. About 7 mins in taxi from the old city. Very clean and bedrooms are nice. Breakfast is decent too.

Punti negativi: Please not there is no hotel shuttle. I had emailed at least 48hrs ahead of arrival with no response to the email. I arrived prior to my friends and ending up getting a taxi - 15 mins from airport, asked for shuttle for my friends as they arrived late, was told there is none.

Punti positivi: Great hotel and very kind staff. The area is safe. We would walk to get a late night meal past 8pm.

Punti positivi: Good location, stylish, spacious and clean room, good bathroom, fast wifi, OK breakfast (the fruits were delicious, the coffee was the usual Colombian affair), the staff was mostly polite and friendly.

Punti negativi: I specifically asked for a quiet room during the reservation process, but the one given on the first floor was nothing but quiet: I could hear all the noise from the street, from the corridor and also from the reception area. The second night they were cleaning the ground floor, talking, scrubbing, pushing furniture around until 1:30 at night, and it felt as if they had been working in my own room. Since I had to leave quite early, I really wanted to sleep, so I went down three times to ask them to try to make less noise, but it didn't make much difference (and the night receptionist's attitude just made the whole situation even worse). I would never stay here again.

Punti positivi: This is a cute hotel. Clean and comfortable. The double king bed is very comfortable. The breakfast is good and plentiful and the staff are very friendly and helpful. It is located a 5 minute walk from the beach, and close to shops and restaurants. If you stay here, pay the extra for a room with a view. Overall we were delighted and will definitely stay there again.

Punti negativi: There is not a lot wrong here. The lift is a bit slow. Nothing else to complain about.

Punti positivi: Il letto era molto comodo, il bagno ottimo è molto pulita la camera

Punti negativi: Il portiere della sera mi ha costretto a pagare un supplemento per una mia amica, quando io già avevo pagato la camera per 2 persone, non è giusto, non ci tornerò più

Punti positivi: The hotel was immaculate, great room with a big comfy bed. Really good location and staff were so nice. Only downside was lack of pool but there is an outside deck area

Punti positivi: Colazione molto ricca, staff super gentile e disponibile. Camera pulita e moderna.

Punti positivi: Staff were very nice helpful.

Punti positivi: Location

Punti negativi: Building too small

Punti positivi: Posizione, staff molto gentile e disponibile. Camere pulite

Punti negativi: Piaciuto tutto. Solo una nota/consiglio: Ascensore un po lento La camera che avevo era vicino alla stanza dello staff per le pulizie: un po troppo rumorosa

Punti positivi: Room and bathroom were pretty big. It’s very well located. Staff was very eager to help us get a taxi every time we went out. Location is good.

Punti negativi: Room does not have black out curtains. Our room was on the seventh floor but the elevator went up to the sixth floor. The hotel doesn’t have a pool.

Punti positivi: The staff is on top of things ! They are all very helpful , polite, sweet and are always there for you ! The breakfast was awesome it’s a buffet and changes a bit every day. They also offer lunch which we had once really delicious. The location is amazing 2 min to the beach and all you need right around you food , bank , grocery , pharmacy perfect location and at night around 10pm I would say a decent noise level

Punti negativi: Nothing

Punti positivi: This beautiful colonial house with its warm en superfriendly people is located approximately 200 meters from the wall and the San Diego area. And quite close to the airport

Punti positivi: The house is beautiful, in a quiet area, near the sea side and 10 minutes from the city center. They have a very good, daily changing breakfast. The terraces and the pool are great! The staff is incredibly nice and friendly.

Punti negativi: Our room was quite disappointing, with a window, looking at a very nearby wall. Air condition was loud, but effective. The bathroom and toilet were very poor. There was no door, separating this area from the room. There was just one main light in the room and no bedside lamps.

Punti positivi: Very nice hotel with big terraces and a pool. Rooms are very comfortable. Short walk to the old town.

Punti negativi: The staff's English is very limited.

Punti positivi: The stuff was very bad, they were very bad with us when we had a problem. No electricity for the whole day and nobody helped us. The worst experience in Colombia

Punti positivi: The great rooms, swimmingpool, roofterace, nice staff. It’s a great place if you want some rest and enjoy Cartagena in a polite way. We had a late check-out and could use everything for free:)

Punti negativi: The breakfast is not expanded.

Punti positivi: Clean and beautiful castillo Quiet location walking distance to historic center Amazing service by the staff Good view of the sea from the room

Punti positivi: Great location! Staff is friendly and helpful.

Punti positivi: The property is incredible, Spanish style mansion. ALL the staff are sooooo friendly and will make sure your every need is attended to. Location is good, you can walk to the historic centre in less than 5 mins, and it’s 10 mins from the airport.

Punti negativi: Nothing at all!

Punti positivi: This stay was amazing! The house/hotel is beautiful, the rooms equally charming with shower right next to bed (divided by stained glass). Air condition was working perfectly to soothe hot and humid Cartagena days and ceiling fan to keep the night cool. Breakfast was more or less the same, but delicious and served with care. The staff is great, very warm and attentive, they really made our stay more welcoming.

Punti negativi: I honestly can't find a single thing we didn't like.

Punti positivi: Posizione comoda a pochi passi dalle mura antiche della città che si raggiunge in pochi minuti a piedi Zona sicura Wifi

Punti negativi: Le nostre stanze non erano come nelle foto. Ci sono camere piu belle, ma a noi sono capitate quelle senza terrazzo, piccole e poco carine Bagno senza finestra Colazione poco varia e di poca quantità Teli in camera non sempre cambiati Un giorno non ci hanno pulito la camera Piscina minuscola

Punti positivi: This was where we spent our first 2 nights in Colombia, having arrived very tired from a 40 hour journey from NZ. The staff could not have been more friendly and helpful. The hotel is charming and a delightful oasis in the heat of the day. They allowed us to use the downstairs shower to freshen up and get changed, and gave us cold juice. We were then able to check in to our room early, at midday, as we had arrived at 8.30 am. Breakfast was a different cooked dish each day, with fresh tropical fruits, juice and coffee. The place has a lovely calm atmosphere, and the girls who looked after us were just wonderful...thank you to Maria and Cindy. Comfy bed, with ensuite in our room, a ceiling fan, a/c, and doors out to a terrace overlooking the lovely pool.

Punti negativi: Nothing....it was perfect.

Punti positivi: un boutique hotel con parcheggio a 2 passi dal centro di cartagena.

Punti negativi: camere relativamente piccole, materassi non molto comodi

Punti positivi: The location was very convenient, and close to many restaurants and stores. The breakfast was particularly good. It was served at the table and not in a buffet style. We appreciated the large complementary bottle of water given and the availability of AC. The staff was helpful and nice.

Punti negativi: Other than the bottle of water, the fridge was empty. The availability of a mini-bar would have been handy, but given the central location of the hotel, it may not be necessary.

Punti positivi: La zona e lo staff

Punti negativi: Aria comdizionata, pulizia RIDICOLA (ho trovato unghie nella doccia), camera claustrofobica e gli asciugamani neri. ASSURDO a differenza degli standard dei Kali hotel in cui abbiamo soggiornato a Villa Maria (un sogno), casa de Isabella (un oasi di pace).

Punti positivi: The location is perfect. The breakfast was great. The rooftop pool was a plus to cool off in the afternoons.

Punti positivi: The breakfast was lovely--it was so convenient to wake up and have coffee and a delicious meal right in the hotel. William and Samuel were incredible as hotel receptionist extraordinaires. They made our stay comfortable, pleasant and went out of their way to book restaurant reservations and excursions. The location was also perfect--everything is within walking distance! We couldn't be happier with our stay and will definitely go back!

Punti positivi: The room and balcony.

Punti positivi: Nice room. Powerful A/C! :) Excellent location in El Centro.

Punti negativi: No complaints.

Punti positivi: The location was perfect and the room was big and clean. Enjoyed the balcony with a view of the park.

Punti positivi: Excellent service and information provide, great location, felt safe at all times.

Punti negativi: Small shower, and rooftop pool was tiny, for thr price we paid, expected abit more

Punti positivi: Lo staff molto gentile, la stanza bellissima e la colazione deliziosa

Punti negativi: Non c’era ascensore ed eravamo al terzo piano con delle grosse valigie

Punti positivi: Our stay at Casa Le Fe was incredible. The staff was so helpful and made the trip easy. They responded quickly to each request with a positive attitude. The location of the hotel couldn't be better. It is a quiet oasis in the middle of everything.

Punti positivi: The hotel is well located in the old city. The staff is fantastic and very helpful. They helped us with making some changes to our reservation seamlessly. ¡Muchísimas gracias a toda la tripulación del hotel!

Punti positivi: The staff was friendly, the breakfast was fine and the rooftop is nice, but small.

Punti negativi: The room was very small, dark and hot. The AC only works when you use the key, so it takes a while until the room cools down. The hotel is nice, but small. I don't think it's worth the price we paid. Climbing three floors with luggage is not fun.

Punti positivi: Great location near Getsemani and the old town with lovely pool and terrace. Staff very helpful and room was comfortable.

Punti negativi: Breakfast on first day ran out of items, room was on small side but fine.

Punti positivi: Lovely little hotel with swimming pool on the rooftop and spa. We loved the ambiance and decor. Staff was welcoming and generally ready to assist.

Punti negativi: On our last day at the hotel some (drunk and loud) guests were playing loud music in the swimming pool and brought in food and drinks from outside the hotel, making it impossible for anyone else not only to use the pool area but also to enjoy the piece and quiet of other hotel areas, includign our own room! Definitely not the kind of guests you would expect at this hotel... The staff on site was not particularly proactive in addressing the issue. We did not find the tour to Islas del Rosarios recommended by the hotel of good quality. It was to an overly crowded island and the beach / water were nothing impressive. If you go, find a private lancha and go to one of the islands where the big tour agencies do not take tourists. Finally, even if we Getsemani is a nice neighbourhood of Cartagena, we found that most nice restaurants and bars for dinner and drinks are in the Centro historico area (a 10 minute walk from the hotel), so it would have made more sense for us to have a hotel in that area instead.

Punti positivi: Nice location in Getsemani, very comfortable beds, rooms nicely appointed

Punti negativi: Lacks in customer service. First room assigned had no Wi-Fi and no hot water. Manager forgot to tell me at check-in that Wi-Fi was not working in this part of hotel due to work being done. I needed Wi-Fi for work. Second room assigned (less desirable room yet no refund) had malfunctioning mini-bar. I was polite and tried to address issues first by phone but eventually had to appear at Reception to get anyone to assist. Have stayed elsewhere in town with more attentive hotel staff and will do so on my next visit.

Punti positivi: Loved the bathroom decor and bed very comfy. All the staff was very nice.

Punti negativi: The WiFi was weak and unable to be used in my hotel room. Had to go sit in the hallway or the lobby to use the WiFi. A bit of an pain.

Punti positivi: Friendly staff and clean facility!

Punti positivi: Serene oasis in the middle of bustling Getsemani. We were upgraded to a lovely two floor suite which was spacious and great value for money. The staff were excellent and helped with various tour bookings, day trips, and restaurant reservations. I would highly recommend this hotel!

Punti negativi: There was loud construction which woke me up. Also the WiFi in the rooms was bad at times.

Punti positivi: Good location in the Getsamani district. Very confortable and luxurious rooms. Nice rooftop with the swimming pool and long chairs.

Punti positivi: The breakfast was excellent, with generous fresh-fruit starters. The location is very good, in vibey Getsamani and also within easy walking distance of the historic centre and city ramparts.

Punti positivi: Staff is great, very friendly and polite. Great room, great breakfast.

Punti negativi: The terrace with sunbeds is rather small, it's good for suntanning, however the pool is small and shallow, so not a place to go for a morning swim.

Punti positivi: Great location and food & service was great

Punti positivi: Excellent customer service better then United states will definitely recommend and return back.

Punti positivi: We like everything

Punti negativi: The were rebuilding the pool, so we could not enjoy it

Punti positivi: Friendly staff, nice room and good location.

Punti negativi: The main pool was closed.

Punti positivi: The food was really good. The breakfast was great! Clean rooms and comfortable beds. Friendly staff.

Punti negativi: The outside of the building looks dated. The pool area was being renovated but the other pool area looks dated as well.

Punti positivi: The service was amazing! They got out of their way to accommodate our needs. Was traveling with a small baby and as soon as they saw that they offered a crib and room service would sterilize baby bottles for no additional cost! Very happy with their level pf service.

Punti negativi: We were a little disappointed at the fact that the pool was under construction. That was tue main reason for us staying here. Hopefully next time there will be an even nicer pool to swim in

Punti positivi: Check out the restaurant next door with a view of the bay excellent food

Punti positivi: la struttura le piscine ed il loro servizio e la posizione la spiaggia e le attività possibili; i negozi e la privacy

Punti negativi: i ristoranti; o meglio l'unico ristorante.... il servizio non è all'altezza del nome; mentre stavamo cenando stavano apparecchiando per la colazione....come dire...avete finito?

Punti positivi: Very helpful Staff. Good breakfast (pretty expensive though).

Punti negativi: The biggest pool was under renovation, old rooms and facilities, not too clean rooms.

Punti positivi: Great, comfortable place to stay after camping out in Palomino, Tayrona and Minca.

Punti negativi: They could have informed us that the big pool is under construction. Our son was very disappointed.

Punti positivi: Tutto qualità prezzo ottimo

Punti positivi: Excellent location and rooms are clean and comfortable. The staff is friendly and professional.

Punti negativi: The pool is being renovated and is covered by a large tarp. Thus, the view from the window is a beautiful ocean beside a very ugly construction site. You could use the other pools but you would swim beside a very muddy mess.