Hotel a Cartagena de Indias

Punti positivi: The Hotel and Staff at Casa San Augustin were exceptional Recommend this hotel to anyone who want to experience The true Old City Of Cartagena

Punti positivi: Everything, the staff was super helpful and welcoming, the room exceeded all expectations and the breakfast was full of choices. I am t is a 5 star hotel and one of the best I have been to.

Punti negativi: Nothing, one of the best hotel ever stayed in

Punti positivi: This hotel was a dream - the building itself is architecturally very interesting and has so many different places to relax (from the pool area to the library to the roof terraces). It is also very well managed and no detail went unnoticed during our stay (from the pillow menu, to special cocktails, to birthday cake!). The location is perfect for exploring the old town.

Punti positivi: Il personale professionale e gentile, la piscina, la camera, gli spazi comuni...praticamente tutto... La SPA un po’ cara...ma ne vale veramente la pena..La playa Acasi’ e il giro privato tra le isole dovrebbero farlo tutti: eccezionale!

Punti negativi: La presenza di mosquitos nelle aree all’aperto e anche in camera...ad oggi esistono rimedi, anche naturali, molto efficienti...

Punti positivi: Wonderful staff. Very helpful on all matters. Great location. A bit expensive but worth the money.

Punti negativi: Must do something about mosquitos in hotel. the breakfast area was difficult to bear. Perhaps the machines that electrocute the mosquitos will help. Had it not been for a staff member who brought spray it would have been unbearable.Lo

Punti positivi: We loved the nice service, clean rooms, good breakfast and wonderful location in town

Punti positivi: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Punti positivi: The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me!

Punti negativi: There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!

Punti positivi: We LOVED our stay at Casa San Agustin. The staff goes above and beyond and is extremely friendly. The rooms are stunning. Perfect location. Definitely going back. Stayed there with the whole family in two rooms - one for the grandparents, one for us and our 5 year old son. They gave us a regular room that was cut like a suite so our son could sleep in his own room. Double win!

Punti positivi: We were totally pampered by the staff our entire stay. Top notch hospitality and oasis-level serenity inset into the center of the historic old town. Close to everything and the concierge services will get you further if needed. Yesid, Jorge, Paola and all of the other staff who I can’t remember their names, thank you for a wonderful 40th birthday excursion for Molly. Your personal touches are what made the trip so special for us.

Punti positivi: The staff, the breakfast, the location and size of the rooms on the plaza side.

Punti negativi: Rooms where not always cleaned at time of return, was corrected quickly but after a hot tour day you wish to hit the shower. Hallway was frequently cluttered with materials and laundry. The suite has a great terazza but when you sit you can not enjoy the great view due to plants. The terazza is too hot to use during the day.

Punti positivi: Great location and view from the roof top

Punti positivi: Mauricio was extremely welcoming, kind and eager to help. Jorge also helped us bring the luggage to the room and was very helpful and kind too. We stayed for one night and felt better than home. We had the cartagenero breakfast and really enjoyed it. Location of the hotel is great.

Punti positivi: We just returned from a 6 night stay at the charming Sophia Hotel, and can't say enough good things about it. On arrival we were greeted warmly by Maryuris & Joel, and immediately we knew we had chosen the perfect hotel for us. Our room #303 was spacious with lovely high ceilings, and the biggest and best bed we've ever slept on. The location was wonderful within the walled city, and our room overlooked the vibrant Plaza de la Aduana. Breakfast (included) daily was delicious, with plenty of choice. The restaurant staff were super- friendly, service with a smile every time.The rooftop pool & bar provided an afternoon oasis, with stunning views. Wifi was especially good from the pool area and ground floor restaurant. My husband celebrated his birthday during our stay, and Joel (concierge) surprised him with cake & decorations to mark the occasion ... amazing! Shoutout to lovely Oscar & Mauricio who welcomed us back in the evenings, genuinely interested in how we were doing. This is a lovely hotel, but what makes it really special is its outstanding staff. Gracias!

Punti positivi: Great rooms, spotless

Punti negativi: We had a situation with the reservation but they fixed in the best way possible

Punti positivi: Fantastic boutique hotel in the center of the Old Town and walkable to all the sites, bars, restaurants etc. Amazing old colonial building beautifully converted with lovely comfortable bedrooms. The communal areas such as the dining room and lounge were lovely spaces to sit and relax. Breakfast was excellent and there was always tea/coffee, water and fruit available. Small pool on the roof can get a little crowded but perfect to cool off after a hot day and the staff will happily bring up drinks and snacks if you ring the bell. Staff were very friendly and helpful.

Punti negativi: It was a little difficult to find the hotel when we arrived as it is hidden behind a large door which is not too clearly marked. Can get quite busy and noisy outside the hotel in the evenings but the rooms are very well soundproofed so you don't hear anything once inside.

Punti positivi: The best choice for Cartagena! Everything is wonderful! Super position nearby restaurants, caffes, bars and shops. Very clean, very cosy. The building is incredible and every spot is carefully chosen. A spacious living room, with confy sofas, full of pillows, a big room for breakfast, big wood doors, a lot of lights and candles in the evening. Everywhere smell good, lot of plants and flowers make you to feel very comfortable. Martin is the best! He helps us a lot from the day one until in the and with the good advise, with his smile, with his kindness. Very polite and professional! Nice to meet you Martin! It was a pleasure! We enjoyed the breakfast, and we choose Columbian style desayuno, to feel the atmosphere! We definitely recommend this experience!

Punti negativi: A little bit to noisy in the night, but we use the wooden windows, and was better

Punti positivi: The location was absolutely perfect and worth paying for. It was so wonderful to be in the heart of the walled city, very easy to hit the streets and walk around, pop in and out throughout the day (we traveled Aug/Sept. and it was extremely hot/humid, on another level even than what we have in Houston) to take showers/get cleaned up easily before dinner, etc. The decor was perfect, just as in the photos... colonial/plantation vibes. The room was super clean. We had a small window overlooking street. The concierge was very helpful, getting us dinner reservations and booking airport pickup for us. We loved the living room area upstairs that had couches and other furniture; we could hear the activity of the streets below.

Punti negativi: This really has nothing to do with the hotel, but we unfortunately got to our hotel a little before midnight on a Friday night. There is a bar/club not to far away from the hotel and after a long day of travelling we were tired, it was dark outside/hard to tell where we were at even after taxi drop-off (all streets were one-way, some were closed off), difficulty seeing the hotel sign, etc. There were lots of scantily clad women around, loud music, etc. It was sensory overload and we were trying to make our way through the craziness lugging around our luggage. We found our place eventually and felt safe there.

Punti positivi: Location, arquitecture, comfortable rooms

Punti negativi: The reservation manager was and unhappy woman. The other guys were so kind.

Punti positivi: Everything was excellent. the personal was excellent, the service

Punti positivi: Beautiful boutique hotel perfectly located in the historical centre! We spent 4 wonderful days there, Cristian and Martin from the reception desk were super friendly and made our stay there even more exceptional! If we come back to Cartagena we definitely gonna stay at Casa de Coliseo again:)

Punti positivi: Il design e l’architettura coloniale, la terrazza con la piscina, la colazione, il servizio

Punti positivi: The hotel is well located, in a beautiful building with nice common areas. The staff were lovely, helpful and welcoming. The room (an upgrade to a superior double) was not as spacious as I thought it would be but was nice and clean and the bed was very comfortable. The shower had plentiful hot water and, more importantly given that it looked out onto the street, the soundproofing in the room worked. This was noticeable as there was no soundproofing in the bathroom. The pool, though small and a little warm, was welcome on a hot day.

Punti negativi: The room was a little dark and, like most places in Cartagena, smelled slightly damp. The air-conditioning could have been stronger but it worked okay and the ceiling fan was a blessing. However, I very much enjoyed my stay and would recommend the hotel.

Punti positivi: Ottima posizione

Punti negativi: Restrizioni sulla possibilità di far entrare amici nella struttura!

Punti positivi: Architecture, interiors, the people, the location and the attention to details and impeccable service and politeness.

Punti positivi: L’hotel è ospitato in un’antica casa coloniale del centro storico di Cartagena perfettamente restaurata e con un’atmosfera unica, sembra di vivere un romanzo di Gabriel Garcia Marquez, è un’esperienza imperdibile soggiornare alla Casa del Coliseo!! Lo raccomando a tutti!!

Punti negativi: Non c’è stato assolutamente nulla che non fosse da voto 10!!

Punti positivi: Wonderful staff, room, amenities, breakfast, location.

Punti negativi: Buzzer to access main entrance but that feels more secure too

Punti positivi: Il servizio era eccellente! Tutto era pulito, il cibo delizioso, sul tetto è fantastica.

Punti positivi: I've stayed here four times already. What can I say? I'm a fan. The house itself represents the best of Cartagenean culture. The rooms are just breathtakingly beautiful and very clean. The staff are probably the best asset of this amazing Colonial house. They will make you feel at home. Thanks to Jackie and Elsi, it's always a pleasure to see you. I also love the breakfast, the nice warm rooftop pool and our Condesa balcony looking out into the charming and lively streets of this incredible city ️<3

Punti positivi: Situato nel centro storico, molto tranquillo. Ottima colazione servita da personale sempre cordiale. Mette a disposizione, gratuitamente, le biciclette.

Punti positivi: Everyone here has been so helpful. Definitely coming back. Location is excellent.

Punti positivi: Accoglienza, ottima e abbondante colazione, camera ampia e ben arredata, bagno ampio e con un phon vero a disposizione, ambienti comuni piacevoli

Punti negativi: L’acqua della doccia, benché l’abbia tenuta aperta ben più dei 3 minuti indicati, non ha raggiunto la temperatura ottimale

Punti positivi: Everything! Location + facilities + amazing stuff ! Your day starts with a great a la carte breakfast and the smiling « good morning » of the stuff. Free bicycles available to enjoy an amazing ride around the town (although everything is walking distance from the hotel). After visiting the town , you are back to Hotel Quero which just continues your authentic Cartagena colonial town experience... highly recommended!

Punti negativi: Nothing

Punti positivi: Service, atmosphere.

Punti negativi: Colazione carente e servizio lento

Punti positivi: Beautiful and charming property. Felt like being at home. Excellent service from Elsa.

Punti negativi: Breakfast could be a bit better. Maybe more choices. Please correct the English version of the menu. No one will eat eggs with jam (ham) and cheese.

Punti positivi: From the first minute the staff made every effort to make us feel at home! Excellent location close to all sightseeing. Highly recommended.

Punti negativi: Nothing

Punti positivi: È una bellissima casa coloniale trasformata in hotel . Belli soprattutto gli spazi comuni

Punti negativi: La stanza a piano terra è grande e bella, ma molto umida e non c’è di fatto possibilità di aprire la porta finestra perché da su uno spazio comune. Problemi con l’acqua calda

Punti positivi: Beautiful, excellent service. Detail oriented. Great location

Punti negativi: First room given was not what was expected

Punti positivi: The Santa Clara is exceptional in every sense. The decor, the service, quality of the food, everything is always on point.

Punti negativi: The facilities were being renovated - lots of noise

Punti positivi: Tutto ottimo!

Punti positivi: Wonderful and picturesque setting - the central courtyard might be the most beautiful setting that I've ever seen in a hotel... The pool was excellent and very large, with a good selection of surrounding tables and sun loungers for relaxing. The bed was also very comfortable and we enjoyed having a balcony included in our room.

Punti negativi: Did not have view from my room; just a wall

Punti negativi: Lights in the room could have been better

Punti positivi: Nel complesso l'hotel era bellissimo, il personale era gentile e disponibile e il servizio era ottimo. Le piscine e il bar in piscina sono stati di di gran lunga le nostre cose preferite.

Punti negativi: Stranamente, dovevamo chiedere di continuo di rimetterci degli articoli in camera che mancavano o che dovevano essere sostituiti, la crema per il caffè, gli asciugamani.

Punti positivi: la piscina infinity pool, la cortesia del personale. la colazione di ottima qualità. la pulizia della camera

Punti negativi: la tipologia di clientela. veramente di basso livello. maleducazione e poca classe. aria condizionata troppo elevata infatti mi sono ammalata dal continuo sbalzo di temperatura tra dentro l hotel e fuori. ambienti troppo freddi e asettici

Punti positivi: Tutto !

Punti negativi: Con tutta la buona volontà, non ho appunti da fare. Quindi non c'è niente che non mi sia piaciuto.

Punti positivi: L’hotel migliore a Cartagena , servizio impeccabile , camere spaziose e pulite , ottimi i servizi di concierge e prima colazione, vista eccezionale , piscine ben organizzate !

Punti negativi: Non ha difetti

Punti positivi: Staff and facilities

Punti negativi: I had to purchase two rooms for my Novia/ girlfriend to stay with me.

Punti positivi: Tutto bellissimo!! Hotel splendido!

Punti positivi: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Punti negativi: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Punti positivi: All people at hotel

Punti negativi: Pool opening time 8.00. Some 7.0 will be better!

Punti positivi: Hotel was great! Breakfast was awesome & the room decor was great as well!

Punti positivi: Right on the beach yet fully functional as a business hotel. Clean and modern with excellent facilities.

Punti negativi: One truly appalling experience with one of their concierge/ door staff just on leaving. I was so angry and embarrassed I will think twice before bringing my company back to this property. After checking out, we left our luggage for a few hours. Returning to retrieve it before heading for the airport, this chap took the luggage stubs and left us standing for 20' while attending some arriving guest, despite several prompts and requests to return the stubs so somebody else could find the cases for us. This meant I had to meet the high level military escort, sent to bring us to the airport, in shorts and T shirt and then make them wait for the luggage to finally be retrieved. Very poor show.

Punti positivi: Struttura molto bella, affacciata sul mare. Personale accogliente soprattutto i ragazzi del bar. Camere spaziose e pulite

Punti positivi: Juan was extremely nice! he told us what's the taxi price and helped us fin one on 4AM for our flight and made us breakfast to go. unfortunately he was the only good thing at the hotel.

Punti negativi: no hot water in the shower due to maintenance and they didn't mention it on booking. we had to shower with cold water. the young guy at the reception didn't know anything about the hotel facilities, didn't know how to communicate (even in Spanish). he was nice but that's it. when we complain about the hot water he gave us tree different answers and not a single solution.

Punti positivi: The place is clean and comfortable and the owner is very nice person!

Punti positivi: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Punti negativi: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Punti positivi: Amazing place the host was very accommodating, I’ll definitely stay here again

Punti negativi: The are is a little out of the way of the walled city

Punti positivi: Breakfast

Punti negativi: Sharing bathrooms

Punti positivi: Proximity to airport , local pricing, staff helpful and short taxi ride to historical center quick access

Punti negativi: Room on street was noisy others not so

Punti positivi: Splendida accoglienza (la signora Laura è una ospite eccezionale); stanza bellissima con vasca idromassaggio e tanto spazio; colazione preparata al momento; un quarto d’ora di taxi dal centro storico, ma a tre minuti dall’aeroporto. Veramente raccomandabile

Punti positivi: Good accommodation at walking distance from the airport with an excellent bed! We were happy with a room at the backside of the building. I can imagine if you have a room at the frontside of the building you can hear the street.

Punti positivi: Ottimo rapporto qualità/prezzo, personale gentilissimo, letto confortevole e pulito, colazione non abbondante ma buona, fresca ed equilibrata. Struttura nuova e molto graziosa, é stato un peccato fermarci così poco. Siamo stati accompagnati in aeroporto dalla proprietaria, una persona squisita. Consiglio!

Punti positivi: I speak no Spanish, but was treated like a member of the family from the moment I arrived. The neighborhood is fun, beautiful, and a short (<10 minute) walk to the clock tower/walled city in one direction and the Castillo in the other. And as others have described the room below (2018 reviews)

Punti negativi: Nothing

Punti positivi: The staff was friendly, the facilities where well mantained and clean. The room was spacious and ver comfortable and the bathroom was very modern. The breakfast was very tasty and you could even order certain things (like juices) if these where not in the buffet.

Punti negativi: No complains, great value for money.

Punti positivi: Two blocks from the beach. The staff is very hospitable.

Punti negativi: No exercise facility on premises. Mediocre breakfast.

Punti positivi: The staff are amazing so welcoming and helpful. The location for us was fine because we had already stayed in the old city. Extremely comfortable hotel with great aircon, hot showers and even Netflix on the smart tvs

Punti negativi: No swimming pool (we ducked into another nearby hotel to use there pool nobody noticed nor did they mind as we were spending money)

Punti positivi: Kind staff. Clean. Modern. Good location

Punti negativi: Minimal selection of food for vegetarian.

Punti positivi: Il letto era molto comodo, il bagno ottimo è molto pulita la camera

Punti negativi: Il portiere della sera mi ha costretto a pagare un supplemento per una mia amica, quando io già avevo pagato la camera per 2 persone, non è giusto, non ci tornerò più

Punti positivi: Amazing location, great staff!

Punti positivi: La gentilezza dello staff, la pulizia e la posizione, ottima a Bocagrande, in 8 cop (circa 2,5 euro) il taxi ti porta al centro di Cartagena in meno di 10 minuti

Punti positivi: Colazione molto ricca, staff super gentile e disponibile. Camera pulita e moderna.

Punti positivi: very good services thanks

Punti positivi: Posizione, staff molto gentile e disponibile. Camere pulite

Punti negativi: Piaciuto tutto. Solo una nota/consiglio: Ascensore un po lento La camera che avevo era vicino alla stanza dello staff per le pulizie: un po troppo rumorosa

Punti positivi: Staff was exceptional . Had a small problem with ants in the room but the staff quickly responded . Rooms were very humid and muggy . Not the best but not the worst .

Punti negativi: Rooms weren’t ventilated properly . Very humid and muggy . Also a small ant issue . Very thin walls.

Punti positivi: Staff eccellente e disponibile, posizione ottima.

Punti negativi: Troppa umidità nella stanza.

Punti positivi: The hotel is perfectly located in the middle of the city. Moreover, the staff is very helpful and friendly. The hotel architecture is also stunning, with typical colonial features.

Punti negativi: The shower in the bathroom was not working correctly; there was no warm water. When I pointed out (several times) the issue to the staff, they told me that the problem will be fixed the following day, but this did never happened. Perhaps, it would be helpful to have phones in the rooms, so that it's possible to communicate more easily with the reception.

Punti positivi: A/C was cold... breakfast and fresh juice was excellent... staff was extremely accommodating... lots of privacy... English speakers available... great location and safe area... lots of suggested and arranged activities available... fabulous guide recommendations...

Punti negativi: Water was a bit cold but totally ok considering the city is so hot so it was refreshing... there was a bit of miscommunication half way through about switching rooms but ended up feeling like an upgrade...

Punti positivi: Everything

Punti negativi: Anything

Punti positivi: Great hotel, friendly staff.

Punti positivi: The staff was so great! They allowed me to come a week prior to my stay because I had a few hours in Cartagena before I left for Medellin and let me leave my things there as I explored the city! They were helpful in booking reservations and taxis as well! Place is in a pretty good location if you don’t mind walking. It’s right outside of the walls and in a neighborhood called cabrero, 10 minutes away from the airport by car. 20 minute walk to Getsemani and maybe a 15 minute walk to Las Bóvedas.

Punti positivi: La disponibilità dei dipendenti.

Punti negativi: L'odore di muffa appena entrato, le lenzuola con dentro dei capelli di donna e macchiate di un colore giallastro , bagno minuscolo senza nessun piano d'appoggio, la TV che non funzionava , oppure funzionava ma non si poteva vedere nessun canale, condizionatore molto rumoroso, colazione quasi inesistente, lettini vicino alla piscina inguardabili. sul sito scrivono hotel 4 stelle, ma fuori vicino al campanello c'è scritto" pensione" e cmq siamo al limite della pensione. Ho dormito li solo la prima notte e ho pagato la settimana intera come da contratto, poi mi sono trasferito in un hotel VERO in bocagrande, ma la responsabile ha avuto il coraggio di dichiarare il falso a booking, cioè il mio mancato arrivo nella struttura , per poter cancellare la mia prenotazione per non darmi la possibilità di fare una recensione ( cosa che poi booking mi ha concesso di fare ) e poter ri affittare la camera. Non capisco come le persone possano aver fatto delle recensioni positive, sicuramente nell'ultimo periodo è cambiato qualcosa nella gestione.

Punti positivi: La cordialità dello staff, la camera e la colazione. Insomma tutto quello che si può chiedere per una vacanza tranquilla

Punti positivi: Very friendly and attentive staff, small boutique hotel with only a few other guests, beautiful courtyards and balconies, beautiful decor, refreshing swimming pool, very secure, felt like I was in safe neighbourhood, quiet area away from main roads, within a kilometre of historic central old town, could see the ocean from first floor balcony, nice traditional Colombian breakfast, able to book tours through reception, hammocks and chairs to lie in under cover or out in the sun

Punti negativi: Not a criticism, but the quiet location means there are only a few restaurants within a kilometre of the Hotel

Punti positivi: Nice big space. All high std. Thank you

Punti positivi: The property was well-maintained and very colorful in Colombian decorations and colors. The staff is extremely helpful but doesn’t speak any English. The AC was nice and cold and had at least warm water for the showers. The breakfast was very good and custom-made when you sat down. Fusion of Columbian and American style food for breakfast.

Punti negativi: This is no reflection on the property/staff but the area the hotel is in. Unfortunately we were robbed less than two blocks from the hotel as we were on our way walking back from lunch. Be very careful about the motorcycle taxis/travelers in that area as one drove by us rather slowly and stole my fiancé‘s wallet/phone/passport, literally right out of her hands. The hotel was very helpful however in helping my fiancé fill out an online report for the police.

Punti positivi: The old building is beautiful and well maintained. Cool place to stay. Suite was huge! Nice to have the pool to cool off. Huge fridge in the room. Staff was very friendly and helpful.

Punti positivi: Everything Location, friendly staff, clean room, view...

Punti negativi: Maybe just the room next door without private balcony and no separation but that’s all for the rest it was perfect at all !

Punti positivi: Bellissimo hotel, dettagli e gusto al TOP! eccellente la qualità della stanza e della colazione, perfetto lo staff, ottima la posizione tra Getsemani e Città Vecchia.

Punti positivi: Carina l’architettura.

Punti negativi: Stanze che danno sul patio. Zero possibilità di aprire le finestre (se no tutti ti vedono dentro) e rumori continui dalle 6 del mattino, molto male insonorizzate. Stanze umide.

Punti positivi: Bella ristrutturazione esterna. Ampiezza della camera e terrazze

Punti negativi: Manca il fascio coloniale. Guardaroba nel bagno

Punti positivi: The hotel facilities are beautiful, the room was clean, tidy and with air conditioner. The staff was also very welcoming

Punti negativi: The location was a bit far from the citidel center. And also the warm water in the shower could be a bit hotter. However, our stay was perfect!

Punti negativi: Breakfast was REALLY ppor and bad. Hotel couches, chairs etc were all with stains and poor fabrics Room was dark - no proper light, Air conditioning was old, noisy, ventilating the bad which was noisy, cold and uncomfortable room bathroom had a window that did not close properly: I told them and no one came to fix it there were mosquitoes in the room Hot water was not working always hotel towels were not in good condition

Punti positivi: The breakfast in the morning in the restaurant of the hotel was amazing. The property was well maintained and very clean. Staff was extremely friendly! Especially Jorge, the concierge at the front desk who basically helped with setting up at of the activities we did as making wonderful suggestions. The neighborhood of Getsemani is where you want to be and it’s walking distance to everything. I would definitely recommend it to others and stay here again.

Punti positivi: Great location

Punti positivi: Molto bella la struttura elegante e curata nei particolari . Bello il rooftop con piscina e vista .

Punti positivi: Very clean. The staff are really nice and helpful. Breakfast was good and a nice pool.

Punti negativi: I paid for the junior suite which was very expensive so I expected a little more from it. The room had no desk forcing me to work on the floor or go upstairs where it was scorching hot. The room had only two very tiny windows making it feel almost like a basement. It was VERY dark during the day and even with all the lights on I found it very hard to see.

Punti positivi: la stanza grande e comfortevole Colazione al mattino alla carta inclusa

Punti negativi: Niente

Punti positivi: Ottima posizione, ambienti puliti , personale amichevole , bel ristorante, colazione equilibrata

Punti negativi: La junior suite per quanto spaziosa non presenta alcun affaccio ma piccole finestre da dove a stento passa la luce ; esagerato pagare circa 8€ per l’acqua in camera, per non palarlare poi della lavanderia, è vero son stati richiesti dal primo pomeriggio alla sera ma non si può pagare tanto!

Punti positivi: the pool!

Punti negativi: the cost

Punti positivi: La zona e lo staff

Punti negativi: Aria comdizionata, pulizia RIDICOLA (ho trovato unghie nella doccia), camera claustrofobica e gli asciugamani neri. ASSURDO a differenza degli standard dei Kali hotel in cui abbiamo soggiornato a Villa Maria (un sogno), casa de Isabella (un oasi di pace).

Punti positivi: Beautiful place. Central and very easy to get to (right by a small park!). We only had 1 night so not enough time but MAKE SURE to go to the roof and hang by the pool/soak in the view. It's stunning and you can see all the colors of Cartagena from up top! The staff deserves a mention. My friend forgot her phone on our shared bus from Tayrona National Park and the staff immediately called the Marsol office for us to help get it back. He went above and beyond to coordinate everything ASAP and my friend got her phone back without hassle. Thanks for the extra attention - really appreciate it. PS the beds were REALLY comfortable!!!

Punti negativi: Nothing. Loved this place and wish we had more time to hang out here.

Punti positivi: The staff was very nice and helpful when booking an island tour, Samuel always had a smile on :) The bed was comfortable, breakfast was good and the location was perfect!

Punti positivi: The location is fantastic, in the heart of the old city. The style of the hotel fits perfectly with the atmosphere. The personal was helpful when asked for.

Punti negativi: The district is a bit noisy at night, but the hotel has no responsibility in this. The entrance and lobby looks a bit gloomy and dark.

Punti positivi: Lo staff molto gentile, la stanza bellissima e la colazione deliziosa

Punti negativi: Non c’era ascensore ed eravamo al terzo piano con delle grosse valigie

Punti positivi: Its location right next to Fernandez Park and right in the middle of Centro Historico

Punti negativi: Limited breakfast offering

Punti positivi: Lovely garden courtyard and roof top pool/bar and terrace. Friendly staff, great location.

Punti positivi: The staff were very friendly and helpful. The location was great! The little balcony in our room and the pool on the terrace were a nice touch.

Punti negativi: The bathroom could be updated a little.

Punti positivi: Perfect location right in the heart of the old town. The pool on the rooftop was great to cool off after a day walking around the very hot streets. Breakfast was okay.

Punti negativi: Quite noisy as the rooms face an open courtyard but earplugs will do the trick.

Punti positivi: Good location, quiet, super clean, the employees were very helpful. The breakfast is not outstanding, it has the basic food, but with quality.

Punti negativi: Our TV did not work at all during the whole stay (5 nights), there is a natural window in the apartments roof on the second floor (most expensive) that we cannot close...So, at 6AM the room was completely bright, and we had difficulty to sleep after that.

Punti positivi: Spotlessly clean, very professional and helpful staff (especially Mr Benjamin Maza at the reception), very good location, very good price/quality relation.

Punti positivi: Colazione internazionale a buffet ,con ottimo servizio offerto dal personale di sala. Hotel elegante, stanze confortevoli ,eleganti , spaziose ,pulite . Personale gentile ,professionale e disponibile. La piccola piscina sul tetto dove c'è un solarium con annesso servizio SPA (solo massaggi su prenotazione) è un plus per l'offerta alberghiera che si può trovare nel quartiere di Getsemani.

Punti negativi: Wi.fi pessimo ,praticamente assente nelle camere al primo piano ,soprattutto per quelle più lontane dal cavedio/patio centrale.

Punti negativi: the music on the rooftop one night went til one am...other than that, it was a brilliant stay, especially the staff in the hotel and spa...

Punti positivi: Camera molto spaziosa, bagno bellissimo e molto curato, terrazza con piscina, staff molto accogliente

Punti negativi: Bar della terrazza sempre chiuso Stanza della colazione un po’ buia e chiusa

Punti positivi: Gentilezza dello staff

Punti negativi: Posizione, mal funzionamento del Wi-Fi

Punti positivi: Wonderful boutique hotel that exceeded our expectations. Within walking distance to the historic centre. The staff were all incredibly pleasant and helpful (special shout out to Alfonso at breakfast). Clean, spacious rooms. The welcoming drinks at check in were a nice unexpected touch.

Punti negativi: The room description had indicated there was a tea/coffee maker in the room. This was not the case.

Punti positivi: The staff was definitely their best feature, although I'm sure it's more about their colombian culture and politeness than about the hotel. The breakfast was also rich and diverse, a good way to start the day. The beach was good, certainly not the best if you're just coming from Tayrona, but still good, clean and quite. The game room was a big plus, specially if travelling with kids.

Punti negativi: When we checked-in, our room was not clean at all, there were big chunks of hair all over the place, like someone had just had a haircut. It was very dusty and there were things missing from the minibar which they later tried to charged us. In their deffense, I think they thought that the previous family was still staying another night, so they just made the beds. Plus, when we brought this to their attention, they were very embarrased and fixed it immediately. The swimming pool was very small and simple, but because they are also renovating a big part of it, so hopefully it will be cleaner and modern when ready.

Punti positivi: Food

Punti negativi: Ugh, it is impossible to enjoy the beach. So many peddlers harassing guests the second you step out. Would rather have stated in old town since no beach time was had.

Punti positivi: Impecable service accross the facilities.

Punti negativi: The photos don't describe reality... very small relaxation area. 2/3 of the swimming pool area are under civil work, with obvious reduction on the available area and construction noise all day. Not fair to those who come with family expecting a large complex,

Punti positivi: The location was very beautiful

Punti negativi: We were offered a discount off breakfast if we paid in advance. However when we checked out the itemized bill clearly stated "breakfast upsell" on it. We were also charged $50 USD for pool towel cards that we never received at check-in

Punti positivi: Sono stata 3 giorni in questo Hotel è posso dire che tutto è stato eccezionale lo staff davvero disponibile e cordiale sempre con un sorriso pronti ad accoglierci, la stanza molto pulita

Punti positivi: The Hotel is comfortable and beautiful.

Punti negativi: That according to booking the rate included breakfast, but it didn't.

Punti positivi: Location

Punti negativi: The main pool was being redone. Many of the staff don't speak English which was surprising for an American hotel chain.

Punti positivi: Comfortable beds

Punti negativi: The refurbishment on the pool and the children’s play area

Punti positivi: Nothing

Punti negativi: Food is terrible, and services, is not controlled is not a manager to spoke, the employees a the restaurant the hams fealty.the place is in construction, pool is very old

Punti positivi: Sun , pool bar ,breakfast and happy hour in the executive longe,room was clean size of room was good.

Punti negativi: Pool was being constructed,when booked this was not on website so was given breakfast for all our party as a compensation ,but we had also booked this hotel for the pool and the children playroom for children,which was being decorated which we was not aware of this ,stay in old walled city hotels amazing atmosphere,bars and restaurants.

Punti positivi: Where to begin? Amazing staff, great location, wonderful breakfast. Everything exceeded my expectations. Big kudos to the staff, they went above and beyond, always with a smile on their face

Punti negativi: Nothing

Punti positivi: la struttura le piscine ed il loro servizio e la posizione la spiaggia e le attività possibili; i negozi e la privacy

Punti negativi: i ristoranti; o meglio l'unico ristorante.... il servizio non è all'altezza del nome; mentre stavamo cenando stavano apparecchiando per la colazione....come dire...avete finito?

Punti positivi: Spiaggia e le aree piscina

Punti negativi: Check in/ check out Arredamento vecchio Colazione scarsa

Punti negativi: 1. Atteggiamento del personale 2. Bugiardi 3. Le sistemazioni nelle camere 4. Stesso tipo di colazione tutti i giorni

Punti positivi: Servizi e strutture

Punti negativi: Hotel multilivello con accesso difficile e possibile per prendersi cura dei propri bagagli fortunatamente hanno avuto facchinaggio per farlo alcune altre camere sono sbiadite e hanno richiesto una totale riabilitazione

Punti positivi: Fit con la città - bella ma elegante. Il cibo era ottimo, il personale molto attento.

Punti negativi: A/C non funzionava correttamente. La camera era torrido. Non erano in grado di risolvere il problema. Si stanchi di costi nascosti sul tuo conto. Sono un po' ingannevoli, aveva costo extra che non sono stati rivelati up front. Non venite qui.

Punti negativi: La connessione a Internet Wi-Fi era pessima

Punti positivi: La piscina e il personale erano fantastici

Punti negativi: Gli edifici hanno bisogno di manutenzione

Punti positivi: very quite, personnel very polite, animals in the garden, great swimming pool

Punti negativi: old style, it would need some renewal

Punti positivi: Staff very attentive and tasty breakfast. Comfortable rooms.

Punti negativi: The outside bar food at pool could be better quality.

Punti positivi: The pool and location is ok but hats all.

Punti negativi: I knew 30 seconds in it would not be good when the desk agent asked more than immigration about the stamps in my passport, then asked my girl friend in Spanish about the stay rather than to me in English. My request upon booking was ignored for a king bed in a quiet location. We got 2 queen beds in a mold ridden room we could hear the AC leaking but the sound of the staff area and their loud talking and banging drowned out most. They told my friend we could upgrade for a fee so there were king beds available but for an extra fee. When I booked I was told no fee if available. The house wine at the pool was 80 pesos the other wines are double. I assumed house might be Colombian or Chile or Argentina but to produce a horrid dark yellow Italian Chardonnay that looked like it had been sitting in the sun for a few years is nothing short of a joke. Bottom line not worth the money, this is a 2-3 start hotel at best and worth no more than $40/50 per night. I love the colonial hotels but to beat the new ones with nice pools they need to deliver in other areas and this fails in all areas. I am sitting in the Intercontinental typing this, it was cheaper per night and the pool, facilities and staff are a million times better. I will never go back here even the checkout was a nightmare just a backward thinking mentality.

Punti positivi: AMO questo hotel. Camere (Lagomar) spaziose, ottima biancheria , letti comodissimi, colazione SUPER con marmellate fatte "in casa" davvero speciali. Piscina ampia. Il personale, tutto, é MERAVIGLIOSO e mi hanno fatto sentire un'ospite speciale (che non sono). Parco meraviglioso con bradipi, cerbiatti, iguane, tucani etc. Zona privata in spiaggia. Hotel con un fascino davvero unico.

Punti negativi: La manutenzione delle camere, soprattutto quelle nei piani bassi Lagomar. E' un vero peccato. Si potrebbe migliorare il menù del bar della piscina che è sempre lo stesso da anni.

Punti positivi: The complete view of the hotel is great! Very nice pool, beds, towels. The garden was very nice and gave a real holiday feeling in a semi tropical surrounding.

Punti negativi: The rooms were a bit outdated. The "bath" with the shower gives a bit of an old look. The room was clean, but not spotless.

Punti positivi: Clima post coloniale dell'edificio principale, ma gli altri edifici senza fascino.

Punti negativi: Struttura decadente, su di una spiaggia senza alcuna attrattiva.

Punti positivi: Il parco tropicale interno con cerbiatti, tucani, pappagalli e il bradipo a bordo piscina, per me, valgono il soggiorno. Ottima colazione a buffet, ottima la posizione

Punti negativi: L'unica nota negativa sono i tempi di attesa nei vari ristoranti (interno, piscina...). L'hotel non era pieno, mezz'ora per prendere un ordine sono troppi.

Punti positivi: The classical old style (boutique) hotel

Punti negativi: N/A

Punti positivi: A lovely hotel! Really helpful staff, comfortable rooms and a beautiful pool area!

Punti positivi: The pool and whereabouts were nice everything else was good.

Punti negativi: They intended to charge me twice, The Hotel was rude in the payment process,

Punti positivi: L'hotel è ben posizionato, con camere ben arredate, la vista sul mare è bella. La hall non è il massimo, c'è la muffa e la sua puzza, io ero al 16° piano, il corridoio puzzava, c'era una puzza fissa di olio di frittura bruciato, di pesce fritto, uova fritte a qualsiasi minuto del giorno. Lo stesso cattivo odore che trovato quando andate a fare colazione. Se avete allergie o avete problemi bronchiali vi sentirete male per la qualità dell'aria che c'è. Non consiglierò mai a nessuno quest'albergo e mai ci tornerò

Punti positivi: We upgrade and paid to have a room with balcony which had very good views.

Punti negativi: No coffee facilities in the room. Swimming pool needs upgrade, so do the towels. Hotel is next to the beach, but to use loungers extra charge, also the beach is not relaxing as too many people trying to sell you things or are very pushy with offering different services...

Punti positivi: Gorgeous rooftop pool. Located close to restaurants and cafes. Very short and cheap taxi journey to get to the walled city.

Punti positivi: I loved the staff and very friendly and safe. The pool was over crowded but we weren't there for that. The room was clean spacious and view was amazing. People are friendly and helpful for everything, breakfast, lunch, dinner, spa, and front desk. We would stay again.

Punti negativi: Only downfall was the pool hours where early and no hot tub and over crowded with children. There should be adult swim 8pm-11pm.

Punti positivi: Location, restaurants, food and rooms.

Punti negativi: Swimming pool is very small. Next door building is unfinished and therefore this makes a very negative impact on the view.

Punti positivi: Letto súper cómodo

Punti negativi: Non sono stati onesti con i prezzi . Hanno cercato di farmi pagare di più .

Punti positivi: Very nice room and very clean. Good location on the beach. Nice staff

Punti positivi: colazione abbastanza buona; ottimo personale, molto efficiente e collaborativo; buon rapporto qualità-prezzo; unico problema: poca insonorizzazione e alto livello di rumore

Punti negativi: insonorizzazione delle camere

Punti positivi: Stanze grandi e pulite. Colazione buona, camere con vista mare e balcone.

Punti negativi: Staff in generale disponibile e gentile, ma monolingue (spagnolo) per cui la comprensione può essere difficoltosa

Punti positivi: Service and Staff were excellent, very friendly and attentive

Punti negativi: No