Punti positivi: not much
Punti negativi: on time departure
Punti positivi: On time, direct flight.
Punti negativi: More leg room would have been nice. I'm 6' which usually isn't a problem, but I didn't really fit in these seats. Everything else was good, so not a big deal for a short flight.
Punti positivi: We got there.
Punti negativi: Plane is old. Seats are very close together. I’m 5’6 and my knees hit.
Punti positivi: It got us there.
Punti negativi: We did not receive an email for online check in so had to pay extra at the airport.
Dont sit at the back next to a jet engine
Punti positivi: On time, clean, a free coffee and pack of cheese snack. Price OK but it did land at 2am.
Punti negativi: As i didn’t book a reserved seat i was allocated the very rear seat, even though the flight was half empty. No windo and adjacent to the jet engine. Very very noisy and vibrating, deafening even with headphones, dont sit at the back next to a jet engine. Those at the front had a quiet flight.
Punti positivi: Price. The plane was in good condition. The check-in was fast.
Punti negativi: Nothing, considering it is a budget airline
Punti negativi: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
Double charged for same flight
Punti positivi: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
Punti positivi: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Punti negativi: Flight back to aeroparwue was very smooth .thank you
Punti positivi: On time flight despite weather activity
Punti negativi: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
Punti positivi: Personal very good.
Punti negativi: I did.no like the delay in taking off.the flight.
Punti negativi: PRICELINE IS BULLSHIT AND A FRAUD
Lost bag and incorrect tickets
Punti positivi: Nice staff
Punti negativi: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
Delays with no information
Punti positivi: Nothing
Punti negativi: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
Punti positivi: Staff were fantastic!
Punti negativi: There was an issue with the online check-in system which caused some people delays.
Punti positivi: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Punti negativi: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
Punti positivi: The flight was ok to good: on time, snack provided, etc.
Punti negativi: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
Punti positivi: Friendly crew. Enough room for legs. Like lining up for boarding by getting in line.
Punti negativi: All carb snack. Lack of announcement for boarding in English.
Afraid of a little rain
Punti positivi: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.
Punti negativi: Get some umbrellas. It rains in the jungle.
Punti negativi: Chaotic check in and doesn't get much support from other ground crews
Punti positivi: Great staff, clean plane, nice snack
Punti negativi: Boarding was a mess. Need a more structured boarding process.
Punti negativi: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.
Punti positivi: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!
Punti negativi: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.
Punti positivi: Flight attendants were friendly.
Punti negativi: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty
5 hour delay with little information
Punti positivi: Not much
Punti negativi: We were due to leave at 1pm but instead we’re delayed until 6.30pm. There was very poor information provided as to the nature of the delay and how long before the flight would leave.
Punti positivi: The flight was on time.
Punti negativi: The plane was a little shabby. The seat very uncomfortable.
Punti positivi: Nothing
Punti negativi: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing
Punti positivi: The flight crew was friendly and kind.
Punti negativi: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.
Punti negativi: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.
Late and confused
Punti negativi: Iguazu was pure chaos trying to board the plane. We were given hand written tickets with none for our connection to salta and where told we had to get our tickets to salta once we were in Buenos Aires. The flighty ended up leaving almost an hour late.
Rushed with no bags
Punti negativi: We arrived in Buenos Aires an hour late. We had to run down to the ticket counter to get the tickets for the connecting flight. We were once again assured our bags were checked through. We then had to run up the boarding area and cut everyone in line at security to make it in time. Once we made it to salta our bags did not. Fortunately they did on a later flight but still a big inconvienece.
Good flight, terrible check in process
Punti positivi: Got upgraded to an exit row because my legs were too long for the last row in the plane. Free snack on board. Friendly flight attendants.
Punti negativi: I was in like for almost 2 hours to check in. The flight was late. Cyber cost to check a bag in is too expensive.
Punti negativi: Flight delayed three hours.
Punti positivi: The price
Punti negativi: Everything else other than the price. Delayed, canceled, shitty customer service, poor communication...
Punti positivi: Nothing
Punti negativi: The communication from the staff at check-in was sub-par. The flight was delayed and, again, communication almost non-existent. This is the first time I've seen a plane's cabin covered in old gum. The floor, seats, food trays, all had gum on them. The plane itself seemed old and troublesome at times regarding the safety and durability.
You get what you pay for
Punti positivi: Small snack provided Smooth flight
Punti negativi: Late departure
Worth a try
Punti positivi: Friendly, helpful staff. Nice snack and drinks
Punti negativi: The flight was 1.5hrs late but we got there in the end!
Punti negativi: Fligt canceled
Punti positivi: Spacious seats.
Punti negativi: Movies/TV - could not hear -- volume too low.
Punti positivi: Good service, friendly staff
Punti negativi: Seats are way too close to each other. No legroom.
Punti positivi: non molto
Punti negativi: in orario di partenza
Punti positivi: In orario, volo diretto.
Punti negativi: Più spazio per le gambe sarebbe stato bello. Sono 6' che di solito non è un problema, ma non mi sono davvero adatta in questi posti. Tutto il resto era buono, quindi non era un grosso problema per un breve volo.
Punti positivi: Ci siamo arrivati.
Punti negativi: L'aereo è vecchio. I posti a sedere sono molto vicini. Sono 5’6 e le mie ginocchia sono colpite.
Punti positivi: Ci siamo arrivati.
Punti negativi: Non abbiamo ricevuto un'e-mail per il check-in online, quindi abbiamo dovuto pagare un extra in aeroporto.
Punti positivi: Prezzo. L'aereo era in buone condizioni. Il check-in è stato veloce.
Punti negativi: Niente, considerando che è una compagnia aerea di bilancio
Punti negativi: Nessuno delle Ande ci ha fatto sapere che il volo è stato ritardato di 4 ore (previsto per le 8:45pm) e che i dipendenti della compagnia aerea erano maleducati. Alla fine ci hanno dato dei buoni per la cena, ma non siamo riusciti a utilizzarli fino a dopo 12am, che era passato il tempo in cui avremmo dovuto atterrare a Buenos Aires. Andes è la compagnia aerea peggiore di sempre.
Doppia a pagamento per lo stesso volo
Punti positivi: Abbiamo prenotato tramite Kayak e abbiamo pagato due volte per lo stesso volo. Quando ho chiesto a Kayak di aiutarmi mi hanno inviato alla compagnia aerea per dissipare il caso. La compagnia aerea dice il suo kayak che ha a che fare con esso. Linea inferiore si potrebbe ottenere un grande affare, ma se le cose vanno kayak sbagliato non vi aiuterà. Li userò di nuovo.
Punti positivi: Ciao abbiamo avuto problem.One del mio passeggero non influenza mai Whit noi passaporto problema .la società .The Andes rilasciare il denaro a kajack in modo da poter u rimborso il denaro per la mia carta di credito ..anche il volo a iguazu era orribile meteo problemi....
Punti negativi: Il volo di ritorno a aeroparwue è stato molto liscio. Grazie
Punti positivi: Volo in orario nonostante maltempo
Punti negativi: L'elettricità è andata via mentre stavo cercando di fare il check-in. Mi hanno fatto pagare 200 pesos per il check-in online.
Punti positivi: Personale molto buono.
Punti negativi: Non mi è piaciuto decollare in ritardo.
Punti negativi: PRICELINE È CAZZATE E una FRODE
Sacchetto perso e biglietti errati
Punti positivi: Il personale era gentile
Punti negativi: La nostra borsa non è più presente, quindi ora non abbiamo indumenti e articoli da toeletta. Non ci hanno mai inviato biglietti elettronici. Quando siamo andati sul sito web della compagnia aerea per effettuare il check-in abbiamo ottenuto solo i biglietti per la metà del nostro viaggio. All'aeroporto ci sono stati emessi nuovi biglietti che sono stati anche solo per metà viaggio, quindi abbiamo dovuto fare nuovamente la fila per ottenere nuovi biglietti.
Punti positivi: Il personale era fantastico!
Punti negativi: Si è verificato un problema con il sistema di check-in online che ha causato alcuni ritardi.
Punti positivi: Cordiale equipaggio. Abbastanza spazio per le gambe. Mi è piaciuta la fila per l'imbarco
Punti negativi: Tutti gli snack erano con carboidrati. L'annuncio per l'imbarco non è stato fatto in Inglese.
Paura di una piccola pioggia
Punti positivi: Il nostro aereo era seduto sul tarmac sotto la pioggia quando avremmo dovuto salire a bordo. Aspettavano un'ora per aprire un jetway, così non avremmo bagnato. Ovviamente, sono seguiti collegamenti persi.
Punti negativi: Prendi alcuni ombrelloni. Piove nella giungla.
Punti negativi: Check-in caotico e non riceve molto sostegno da altri equipaggi di terra
Punti positivi: Il personale è fantastico, pulito e aereo, snack bello
Punti negativi: L'imbarco è stato un disastro. Bisogno di un processo più strutturato di imbarco.
Punti negativi: Serve un po' di aria condizionata! Seduti in pista per 40 min con 35 °.