|Rotta principale||Provo a Phoenix Phoenix-Mesa Gateway|
|Aeroporto principale||Las Vegas Mccarran|
Punti positivi: No seat not comfortable.
Punti negativi: No legroom.
Punti positivi: The flight from CVG to LAS pretty quick
Punti negativi: Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!
Punti positivi: Crew was great!
Punti negativi: Boarding was excruciatingly slow.
Punti positivi: Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full.
Punti negativi: Him not worrying about my bag.
Punti positivi: All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline.
Punti negativi: All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline.
Punti positivi: Everything (except the minimal seats)
Punti negativi: Cushioned seats
Punti negativi: They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up.
Punti positivi: Excellent leg room in standard seating. On-time with quick and efficient boarding process.
Punti negativi: Communication with the customers
Punti positivi: Easy boarding
Punti negativi: Half the flight didn't wear masks, crew didn't bother to enforce.
Punti negativi: Website is still slow to update trip delays, not a problem today though!
Punti positivi: Crew was very nice and very competent.
Punti negativi: I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights.
Punti positivi: Flight crew was very helpful .
Punti negativi: The crews at the airports are extremely rude and impatient.
Punti positivi: The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again.
Punti negativi: Seemed understaffed at the airport, never anyone around to answer questions about why our plane wasn't even there until 20 minutes after we were supposed to have boarded. They finally showed up, but didn't mention that we'd be delayed (which I eventually found out thanks to a KAYAK alert). Kept telling us the flight would be 62 minutes, but it ended up taking forever. Probably not Allegiant's fault, but they acted like they wanted to hide the fact, rather than own up to it and apologize for the inconvenience as if they valued all of us as passengers.
Punti negativi: For the price it was a very good flying experience
Punti negativi: I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded.
Punti negativi: They charged $3 for water, nothing complementary.
Punti positivi: Flight was on time
Punti positivi: Amazing Crew! Fast flight!
Punti negativi: Security
Punti positivi: I love that they fly out of smaller airports. I feel like the crew is kind and helpful.
Punti negativi: The seats are not very comfortable but luckily most of the flights are not too long.
Punti positivi: Crew was friendly but did not enforce wearing of masks and deplaning was chaotic to say the least with everyone pushing to get off the plane
Punti negativi: Enforce the airline’s own policy of wearing masks. About 1/4 of the passengers of the waiting to get on the plane at PIE did not wear a mask in the terminal, even though it is the policy of the airport. Chaotic deplaning in BNA with all passengers rushing to the front of the plane trying to get off. Rock hard very narrow seats.
Punti positivi: Seat accommodations were great
Gate assignments at airport should be confirmed before the plane arrived
Punti negativi: Planning
Punti positivi: This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance.
Punti negativi: I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap.
Punti positivi: They sat my family together and the crew was amazing.
Punti negativi: The seats are really uncomfortable and the flight was really packed with all this covid stuff.
Punti negativi: Great crew and smooth ride
Punti positivi: Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!
Punti positivi: Crew was very helpful
Everything was on time
Punti negativi: Very bumpy ride (not anyone's fault) Very uncomfortable seats
Punti negativi: Give complimentary water
Punti negativi: Give complimentary water
Punti positivi: Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable
Punti negativi: Better seats could be better
Punti positivi: Great crew. Everything was on time. Loved it
Punti positivi: Flight staff nice
Punti positivi: Price
Punti negativi: Communication is always my #1 complaint with Allegiant. They delay flights regularly but there’s never any additional information...they just send you a text or email saying your flight is delayed, never tell you why, but they want you at the gate at the regular time...so you sit there for hours with No further communication and the gate agents never come to the gate to let you know what’s going on or what to expect because corporate has gotten stingy with regard to compensating folks even when THEY are to blame for the delay. Two trips in a row, two weeks apart, they’ve done the same thing to us. I appreciate the low fares, but I’ve just about decided I’d rather pay more for good customer service because theirs just sucks.
Punti positivi: Great crew.
Punti negativi: Nothing
Punti negativi: Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory.
Punti positivi: The plane was super clean, no fear of COVID-19.
Punti positivi: The crew was amazing, super helpful, very friendly and understanding when it came to social distancing.
Punti negativi: The seats are not the most comfortable, but the price is right.
Punti positivi: The passengers were spaced out, so we could actually social distance.
Punti negativi: Not all passengers wore masks. During a contagious pandemic. What the actual hell? Also, the tray tables are too small to use for anything, and we didn’t even get a free drink. Water and soda are so cheap, it’s absurd. I’d never take Allegiant again if they weren’t basically the only airline operating out of my town’s small airport.
Punti negativi: Major delays, no communication from airline
Punti negativi: Great price. Wonderful flight. Seats are so close knees touched the whole flight.
Punti negativi: Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out.
Punti negativi: Absolutely GREAT!!!
Punti negativi: Everything
Punti positivi: direct flight
Punti negativi: airport hassles
Punti negativi: It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted.
Punti negativi: I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!
Punti positivi: I liked the price and that it was a direct flight
Punti negativi: Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight.
Punti negativi: I'm upset with kayak for sending a survey before I was off the plane!
Punti positivi: Crew was Aamazzing! Went above and beyond even to sit with one of kids while I used restroom, put my kids at ease, went above and beyond to make sure at such a tender age that they were okay! Made me very happy with allegiant and happy that I chose them!
Punti negativi: It’d be cool to see more inflight services some day? As in maybe WiFi at a cost or TVs, seat recliner
Punti positivi: Boarding was a breeze
Punti negativi: They should have let us know we would be diverted to Des Moines, and 2 hours
Late to BMI before we got to the airport
Punti positivi: Easy boarding
Punti negativi: A little Snack
Punti negativi: Pop and pretzels
Punti negativi: Bag fees are a little high
Punti negativi: No help with the Coronavirus bs. Customer service blows
Punti negativi: The seats were the most uncomfortable seats I've ever dealt with on a flight.
Punti positivi: Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful.
Punti negativi: Temp in the cabin was a little chilly but not totally uncomfortable
Punti positivi: The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly.
Punti negativi: The delay. Couldn’t be helped, but still annoying.