Punti positivi: Boarding process could use some work but overall it was good
Punti positivi: Airline was fantastic, most of the crew were super attentive.
Punti negativi: Once in Rome there was very little guidance from ground staff
Punti positivi: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Punti negativi: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
Punti positivi: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
Punti negativi: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
Punti positivi: The seats are not comfortable. the crew was fine.
Punti negativi: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
Punti positivi: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
Punti positivi: Crew was super responsive and helpful
Punti positivi: Crew was great and super responsive
Punti positivi: hard seats.went too f
Punti negativi: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
Punti negativi: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
2.5hrs delay due to technical problem, connection flight did not wait
Punti positivi: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Punti negativi: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
Punti positivi: I didn’t like anyrhinf
Punti negativi: Don’t fly Air Italy
Punti negativi: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
Punti positivi: Clean aircraft. Staff were friendly.
Punti negativi: More variety of movies.
Punti positivi: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Punti negativi: Better fleet with entertainment
Punti positivi: Amazingly good
Punti negativi: Cool
Punti negativi: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
Punti negativi: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
Punti positivi: Flight attendants were curt, and rude.
Punti negativi: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
Punti negativi: Food could have been better.
While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
Punti positivi: Cleanliness
Punti negativi: better selection of movies
Punti positivi: Tutto perfetto grazie
Punti negativi: Se fosse stato offerto in alternativa uni snack senza glutine opzionale, sarebbe stato perfetto! Ma ok!
Punti positivi: Very friendly and professional crew. Punctual flight. Easy online check in.
Punti negativi: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
Punti positivi: Crew was great and food was good. Also, the movie selection was a good mix
Punti negativi: Little crowded on the way home
Punti positivi: On time. Very good flight
Punti negativi: The plane felt like it was going to fall apart and my baggage was never put on the plane.
Punti positivi: Friendly crew onboard
Punti negativi: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
Punti positivi: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
Punti positivi: only non stop flight from Milan to San Francisco
Punti negativi: N/A
Punti negativi: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
Punti positivi: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Punti negativi: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
Punti negativi: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
Punti positivi: Not much was good
Punti negativi: Horrible check in experience. Obviously not a company used to valuing hospitality.
Punti positivi: the crew were helpful.
Punti negativi: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
Punti positivi: Plane was half empty, so I could lay down over 4 seats.
Punti negativi: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
Punti positivi: Plane was half full, so had my choice of seating.
Punti negativi: Be on time.
Punti positivi: The seat was ok.
Punti negativi: Be on time.
Punti positivi: The crew was nice and friendly.
Punti negativi: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
Punti positivi: very competitive price
Punti negativi: More movies and better food
Punti positivi: amazing customer service, and incredible food/beverage options
Punti negativi: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
Punti negativi: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
Punti negativi: The boarding
Punti negativi: Check in 80 minutes
Punti positivi: The crew and the food
Punti negativi: Seats are very narrow, not enough space
Punti negativi: It wasn’t mention about paying fee for a luggage
Punti positivi: Excellent crew even with the delay.
Punti negativi: Everything was pretty good.
Punti positivi: I have to say the food and beverage were very good.
Punti negativi: Boarding could be improved, but there were not problems.
Worst travel experience I’ve ever had. I’m not exaggerating
Punti positivi: Nothing except that my seat reclined far enough.
Punti negativi: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
Punti positivi: Efficiency of the flight, everything on time
Punti negativi: The food was not really tasty.
Our flight to Milan T
Punti positivi: The crew were very friendly and professional
Punti negativi: Nothing
Punti positivi: The first meal service was good with two appealing choices. The flight was on time.
Punti negativi: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
Punti negativi: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
Punti negativi: Food had no taste. The quality needs to be much better
Punti negativi: On time, no problems very smooth f!ight.
Punti positivi: The landing was great.
Punti negativi: The food was poor quality. They could improve that. Not asking for anything special just decent
Punti positivi: The crew was pleasant overall, for the most part and the food was pretty good.
Punti negativi: The leg and elbow room were very tight and uncomfortable, especially during meals.
Punti positivi: Crew was amazing
Punti negativi: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
Punti negativi: Everything could have been better!
Punti positivi: The crew was nice on bord
Punti negativi: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.