|Rotta principale||Melbourne a Sydney Kingsford Smith|
|Aeroporto principale||Sydney Kingsford Smith|
Punti negativi: Business does not have salad for everyone, I missed out salad
Punti negativi: No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19
Punti negativi: I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut.
Punti positivi: Crew ok
Punti negativi: Seat comfort and meals left a lot to be desired...
Punti negativi: Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne
Punti positivi: The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight.
Punti negativi: I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone.
Punti negativi: 30 passengers on a 60 seat plane.
We should have been spaced out due to the Coronavirus, but NO.
We reallocated seats which had us all jammed up the front and back with rows of empty seats in between.
Not good enough Qantas!
I asked to change and the cery pleasant hostess said no we were NOT allowed.
I do NOT understand this.
Punti negativi: I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance.
Punti positivi: Boarding through two doors made the process faster.
Punti negativi: A better explanation of the lunch choices would be helpful
Punti negativi: For a flagship airline, a in seat screen should be a given. This is not a budget airline.
Punti positivi: Crew and beverage options were great.
Punti negativi: Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight.
Punti negativi: It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic.
Punti positivi: Fast checking and good service on board
Punti positivi: Thank for the great staff
Punti negativi: The chicken dish was a disappointment q
Punti negativi: This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing.
Punti positivi: Yes
Punti negativi: Vegetarian Food to be Improved.
Punti positivi: All was good
Punti positivi: All was good
Punti positivi: Good comfort service
Punti negativi: Hour and half taking off, many seats were unusable because of a chute malfunction
Punti positivi: Entertainment and food and drinks. The recline in the chair allowed for sleeping.
Punti negativi: I wish there was more seat room especially when the seat in front reclines.
Punti positivi: Plane was clean
Punti negativi: Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was late
Punti positivi: Assistance with moving through airport due to a disability
Punti positivi: Lovely cabin crew.
Punti negativi: So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!
Punti positivi: A lot of food was served - much more than any flight in the USA
Punti negativi: nothing
Punti positivi: The very good check in service at Changi Airport , for Business Class
Punti negativi: The food ! Great on way over , poor on return leg from Singapore
Punti negativi: Way cramped
Punti positivi: Crew was super kind and friendly. Food and beverages were good as well.
Punti negativi: Seat space in main cabin was a little cramped. The seats themselves were a little hard.
Punti positivi: Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney.
Punti negativi: Nothing.
Punti positivi: Pretty much self serving at the back of the plane ( like it)
Punti negativi: Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again.
Punti negativi: Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get
Punti negativi: Dinner choices could be better. Slow boarding process.
Punti positivi: On time. Very efficient staff. More of this please!
Punti negativi: Not a lot!
Punti positivi: Clean, roomy and peaceful flight
Punti negativi: Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!
Punti positivi: .
Punti negativi: .
Punti positivi: Window seat on my own. Landed early.
Punti negativi: Direct flight to Melbourne.
Punti positivi: Great crew & nice meals.
Punti negativi: The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time.
Punti positivi: Free checked Bags
Punti negativi: If we could have a free select seat after booking.
Punti positivi: I like the free check-bags
Punti negativi: I like that if I can select the seats for free after booking .
Punti positivi: Aircraft and crew service was excellent. Seats were not too comfortable
Punti negativi: More leg room would have been nice for 14+ hours flight
Punti positivi: screen, ubs charger
Punti negativi: be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one.
Punti positivi: Crew, comfort, snacks
Punti negativi: When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through
Punti positivi: seat comfort
Punti negativi: breakfast, coffee
Punti negativi: The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should
Punti negativi: 4 hr delay
Punti negativi: I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight
Punti positivi: Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight.
Punti negativi: 6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience.
Punti positivi: Nothing!
Punti negativi: I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings.
Punti positivi: The crew was very nice.
Punti negativi: We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee
Punti positivi: Crew was fantastic! Great seats! Little extras like toothbrush are wonderful!
Punti negativi: Can't think of anything
Punti positivi: The boarding process was easy, less hassle no extra security with lot of hassle
Punti negativi: The seat amenities were below average. 14 hr flight with no power outlets - was surprising
Punti negativi: Plane needed updated, looked old and some seats had to be fixed mid flight
Punti positivi: Great crew, food, lots of free wine
Punti negativi: Nothin
Punti negativi: Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now.
Punti positivi: Smooth flight
Punti negativi: Better informed available for self serve in back
Punti positivi: The tv size, charging station, foot hammock
Punti negativi: No delay,
Punti positivi: Got an aisle seat. Got all the meals. Overall a good flight.
Punti negativi: Tim Tams out for self service
Punti positivi: Nothing really.
Punti negativi: I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service.
Punti positivi: Nice amenities, very efficient
Punti positivi: Food
Punti negativi: Entertainment screen is too small, and touch panel reaction is so late.
Punti positivi: Food and movies
Punti negativi: Boarding time