|Rotta principale||Cracovia Aeroporto Internazionale di Cracovia-Balice-Giovanni Paolo II a Varsavia-Chopin|
Punti negativi: The option to be able to drink enough water.
Punti negativi: My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting.
Punti positivi: Crew was polite
Punti positivi: Nothing to like
Punti negativi: This Iwa’s very bad experience. Never again will use LOT
Punti negativi: Never again
Punti positivi: Everything was great - service, food, boarding
Punti negativi: More food choice would be great
Punti negativi: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company.
Punti negativi: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company.
Punti positivi: The seats were very comfortable. The plane was clean and the crew was very friendly.
Punti positivi: Il personale gentile e cordiale.
Punti positivi: All is excellent
Punti positivi: All was excellent
Punti positivi: The crew was very profesional . Our fly was safe and on time.
Punti negativi: Maybe variety of good movie could be better .
Punti positivi: Food
Punti negativi: To train the flight attendant to do better.
Punti positivi: The crew was really great, seats like in any Airbus (I guess better then Boeing)
Punti negativi: Very old movies as entertainment.
Punti positivi: Smooth flight
Punti negativi: Food
Punti negativi: Everything
Punti positivi: Never made on plane
Punti negativi: The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side.
Punti positivi: Sit was not comfortable, looks like that airplane was not for long trip.
Punti negativi: Comfortable seats, screen, usb charger.
Punti positivi: New plane, comfortable seats, very nice flight attendants.
Punti negativi: There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking.
Punti negativi: Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food.
Punti negativi: somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!
Punti negativi: entertainment, comfort
Punti positivi: The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport.
Punti positivi: Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras.
Punti negativi: No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans.
Punti positivi: My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone.
Punti negativi: Very bad seats
Punti positivi: Great crew, clean and comfortable
Punti negativi: Quality of food could be improved
Punti positivi: Efficient and comfortable
Punti negativi: The quality and choice of food to for more healthy options
Punti positivi: Crew. seat. Quality of flight
Punti negativi: Just keep as is
Punti positivi: Everything
Punti negativi: Difficult to imagine
Punti positivi: Good food, good service and arrived before schedule.
Punti negativi: Nothing
Punti positivi: On time, good service and economy food was better than any other airline I have ever flown.
Punti negativi: Nothing
Punti positivi: The crew was great! Was disappointed they gave us a A340 from air Belgium instead of the 787 Dreamliner we were supposed to get.
Punti negativi: Boarding was tough they made us board a shuttle like the 90’s and go up stairs was really tough with kids and carry ons.
Punti positivi: I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)
Punti negativi: Food could have been better.
Punti negativi: The registration could open earlier than two (!) hours before the take-off! Or, at least have more than two representative registering economy class passengers (yes, there was a big and very slow line).
The food could be better than just a McDonald's type apple pie.
Punti positivi: From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely.
Punti negativi: Everything.
Punti negativi: I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!!
The crew tried to solve all the issues on the plane. They were excellent!!!
Punti negativi: The fly attendant can be nicer
Punti positivi: The plane itself is ok. Not expecting too much from economy class.
Punti negativi: Not much really.
Punti positivi: Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food.
Punti negativi: The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!
Punti positivi: Short flight everything worked out.
Punti positivi: Everything was meh
Punti negativi: There are other airlines
Punti positivi: Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more
Punti negativi: Just about everything
Punti positivi: Flight was serviced by High Fly, which seem to provide temporary replacement services including very old plane with no onboard entertainment.
Punti negativi: Flight serviced by LOT
Punti positivi: good
Punti negativi: improve list of movies
Punti positivi: crew was good
Punti negativi: crazy detailed search in goleniów
Punti positivi: crew tried to help
Punti negativi: missed connecting flight to szczecin
Punti negativi: missed the connecting flight
Punti positivi: The fact that we landed safe. Besides this nothing much.
Punti negativi: Plane on time for the start would be a nice thing. But the list goes...
Punti negativi: The food was very poor, the staff hardly offer any liquids through out the flight.
Punti negativi: Responsibility.
Punti negativi: The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better.
Punti negativi: Boarding was a little less orderly than I am used to, but everything else was great service for the price
Punti positivi: All except food
Punti negativi: Food
Punti negativi: Plane was delayed
Punti positivi: Very clean. Also, the crew members were so nice.
Punti negativi: The airplane is to small inside, very limited space.
Punti positivi: Japan staff on Narita Airport
Punti negativi: Poor Warsaw airport.
Punti negativi: Boarding at LAX was one hour late. And the lines were chaotic and very disorganized.