Punti positivi: Everything
Punti negativi: Nothing
Punti positivi: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
Punti negativi: An alternative to providing entertainment on board
Punti positivi: Luggage dispatch courtesy
Punti positivi: The crew was OK, there was nothing they were authorized to do to make things better.
Punti negativi: It was too crowded for a pandemic times, there was no space between the people.
Punti positivi: Friendly crew and easy check-in. Comfy seats.
Punti positivi: crew extremely attentive and sympathetic. Great food and perfect confort.
Punti negativi: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
Punti positivi: Usual latam crew warm and extra attention
Punti negativi: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
Punti positivi: Nothing.
Punti negativi: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
Punti positivi: Neat, polite and orderly. Good Food!
Punti positivi: Seat was fine, it was a very full flight, but even so everything went smoothly.
Punti positivi: Smooth flight
Punti negativi: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
Punti negativi: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
Punti positivi: Staff is friendly and helpful.
Punti positivi: On time flight
Punti positivi: Arrived safely
Punti negativi: More room in the seats
Punti positivi: Great entertainment options and system
Punti positivi: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
Punti negativi: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
Punti positivi: It was all like expected except for boarding.
Punti negativi: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
Punti positivi: People, accommodating, service, everything was good,
Punti negativi: Sincerely I don’t know.
Punti positivi: Extremely attentive and courteous crew.
Punti positivi: Doha to Colombo flight seats is very comfortable and crew is very helpful.
Punti positivi: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
Punti negativi: There’s always room for improvement that’s for sure but nothing in particular.
Punti positivi: Seating was wonderful.
Crew- Everyone very nice and helpful.
Punti negativi: Not sure all my food was gluten free.
Punti positivi: Não funcionou as tomadas para carregar eletrônicos
Punti negativi: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
Punti positivi: The crew was amazing, but the seat so small!
Punti positivi: Crew, boarding process, food was decent and served on time
Punti negativi: Seats could be a little more comfy but there was sufficient leg room.
Punti negativi: Seats are too uncomfortable
Punti negativi: Very nice flight, great
Punti positivi: Leave and arrive on time
Punti negativi: Very tight seat and entertainment drop all the time
Punti negativi: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
Punti negativi: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam.
Instead, I had to wait for them to assign seats and was almost unable to board the plane.
Punti positivi: Atl least on time
Punti negativi: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
Punti positivi: Below average experience
Punti negativi: Need to be better on almost all aspects. Particularly, entertainment and service
Punti negativi: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
Punti positivi: More or less
Punti negativi: Boarding on time
Punti positivi: Right on time, easy boarding. Really clean restrooms onboard
Punti negativi: A bit more space in the seating
Punti negativi: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
Punti negativi: I found a buble gum on the table
Punti negativi: o
Punti positivi: TV’s, nice seats, clean
Punti negativi: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
Punti negativi: AC too cold
Punti positivi: Nothing
Punti negativi: Too much time waiting for the luggage
Punti positivi: Best pilot ever! Flight attendant Ana absolutely adorable
Punti positivi: In time departure and arrival
Punti negativi: Had to pay for food, even a coffee.
Punti negativi: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
Punti positivi: Business class is allways good
Punti negativi: A one day delay was such a bad thing mostly because of no information of LATAM
Punti positivi: Everything was great, food it´s very good
Punti negativi: 8 hour flight may have wi-fi
Punti positivi: Crew very cooperative
Punti negativi: Plane is way too old
Punti positivi: Online The wine
Punti negativi: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
Punti positivi: Comfort if aircraft.
Punti negativi: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
Punti positivi: New plane
Punti positivi: The pilot landed the plane perfectly.
Punti negativi: Aircraft too noisy.
Punti positivi: As malas foram bem tratadas, sem deterioração
Punti negativi: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
Punti positivi: Nice , new plane. On time and great onboard service.
Punti negativi: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.
Punti negativi: The crew
Punti positivi: Saiu na hora
Punti negativi: Avião velho, barulhento, parecia estar batendo asas, serviço apenas com água, poltrona que era um pedaço de madeira com tecido que de tão duro dava para sentir as vértebras. Realmente um decepção completa.