Recensioni ospiti
Valutazione complessiva
7,5
Buono
Basato su 121 recensioni
Pulizia
7,5
Tariffa comfort
7,7
Ritiro/Riconsegna
7,3
Qualità/Prezzo
7,5
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Recensioni recenti
Valutazione dei viaggiatori
25
9
11
2
17
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8,0
Punti positivi: It was a very quick process to pick up the car at the airport in Eugene. Probably the fastest experience I’ve had with her to yet. It must’ve been my timing but there was nobody else in line and I walked right up and we were done in a very quick amount of time.
Punti negativi: The interior and exterior windows were only wiped haphazardly. It was clear the exterior of the car has been washed, but all the water drops that had been left on the windows produced a film that Made it hard for me to see in the bright sunshine late afternoon.I had to go to the nearest gas station and completely clean the interior and exterior windows myself. The interior windows were so covered in haze that I was concerned for my safety. I went to the nearest gas station and re-cleaned them properly.
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8,8
Punti negativi: Car smelled of smoke
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2,0
Punti positivi: Nothing
Punti negativi: They closed early and didn't notify me so I didn't get my rental car
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10,0
Punti positivi: Fast and efficient service. Friendly staff.
Punti negativi: If Trump had lost in 2016
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10,0
Punti positivi: Staff VERY friendly and helpful. Drop off super easy. Car was great.
Punti negativi: Nothing at all. Best experience i've ever had renting a car.
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3,6
Punti positivi: Pick up went great! Stuff on site could not have been more helpful
Punti negativi: I had a reservation to drop this car off after driving 10+ hours to SF and when I arrive the location (and all others within city limits) closed at 5pm.... I was told by the attendant I had until 11pm to drop the car off but I guess that was a lie
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2,0
Punti negativi: The Hertz staff said there was no car for me when I showed up. I was polite and asked if there was anything that could be done, as I clearly had the reservation. They said no and didn’t offer any assistance of any kind. I was very surprised and disappointed.
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2,0
Punti negativi: Be considerate and flex le with reservation changes its a bunch of i ternary policies n procedure that do not account for customer satisfaction ..I reserved 2 trips with different drop off location..later found out because my flight changed I just wanted to return rental to same location..
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8,4
Punti positivi: The car was new, and clean, and the staff was great to work with!
Punti negativi: I had not realized just how terrible the gas mileage on a Jeep was- we ended up spending a LOT more on gas than our previous trip to Oregon, despite actually driving less...
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4,0
Punti positivi: Car was not available at time promised, this cost me additional time & $. I spoke to Hertz three times in the am and eventually took a cab when the car when arrived. The manager who i had spoken to that morning didn't have my reservation and was a condescending. Nothing offered for the incoveinence.
Punti negativi: Respectful service
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8,4
Punti positivi: Staff was friendly and helpful.
Punti negativi: They waited until entire transaction was complete and then one of the staff ran out back to clean and wash car, I waited 20 minutes. Why not wash cars when they are returned? This was the only downturn to the rental experience
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6,0
Punti negativi: ...WiFi hotspot password was not provided for us to use...vehicle internal road noise inhibits conversation...drives like it has no power steering...engine sometimes shuts off (by design)when stopped at signals...music volume arbitrarily lowers...recurring display message about keeping eyes on road.
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