Valutazione dei viaggiatori
2.0
Waited an hour and a half for no service. Everyone in line also waited that long but some people just ended up leaving for renting from another company: this is not HERTZ it’s a franchise working with hertz and the service is extremely slow. Only one person on the counter. Worst service I’ve experienced in a car rental ever: unfortunate for hertz to be represented this way.Recensione del 16 giu 2023
recensione fornita da![kayak]()
2.0
I bboked the reservation that morning, because the rate was $60 dollars cheaper than Alamo for the same car. When i got to the counter, there was no one there for 10 mins and when she arrived she asked if i booked the reservation today. When i said yes, she said we have no cars and that was it. Zero help in getting me something. I will not book through Kayak again!!!!Recensione del 19 set 2022
recensione fornita da![kayak]()
8.0
Our customer service woman was great, very friendly & personable!! The ONLY issue we have is that she said she was upgrading us & we didn’t feel as though the car she put us in was an upgrade. Other than that everything was perfect!! Would definitely rent from Hertz again!Recensione del 12 giu 2022
recensione fornita da![kayak]()
10.0
Given us the plug in cord so we could have recharged. Staff was excellent at pick up and when we added a driver.Recensione del 17 apr 2022
recensione fornita da![kayak]()
10.0
Great experienceRecensione del 27 mar 2022
recensione fornita da![kayak]()
8.0
Had an issue with the drop off due to a change that was made to a location which is no longer open. They charged me another day of use as I had to go back to the first place I supposed to give it back late for obvious reasons.Recensione del 29 ott 2021
recensione fornita da![kayak]()
3.9
We had several negative issues, but the one that stands out is: we didn’t know the engine of a Ford Fusion automatically shuts off and restarts when idling (a fuel economy feature.) We thought it was a problem with the car, reached out to Hertz, were assigned a case number, cancelled all our plans for the day.. but Hertz never contacted us **for the remaining 4 days of the rental**. For fear a car problem may arise on a future trip, we will NEVER use Hertz again.Recensione del 10 ott 2021
recensione fornita da![kayak]()
10.0
Hertz check out and return was very easy and well managed. The Jetta was very good on gas. Clean and reasonably comfortable, however the drivers seat back would not adjust.Recensione del 10 ott 2021
recensione fornita da![kayak]()
10.0
I was a bit concerned with the outside condition of the car. It did have several scratches, and didn't know if this was something that I would be charged because no one knew about it.Recensione del 9 set 2021
recensione fornita da![kayak]()
10.0
Efficient check in, easy extension of one extra dayRecensione del 23 ago 2021
recensione fornita da![kayak]()
5.9
Car we received reeked of smoke, we couldn’t use it. The second car was older, also smelled of cigarette smoke but tolerable. Second car was much older and check engine light came on shortly after pickup.Recensione del 23 ago 2021
recensione fornita da![kayak]()
10.0
Pickup and drop off were great. Very easyRecensione del 16 ago 2021
recensione fornita da![kayak]()
