Codice IATA | CM |
---|---|
Rotte | 172 |
Rotta principale | Cancún a Panama Tocumen Intl |
Aeroporti salvati | 80 |
Aeroporto principale | Panama Tocumen Intl |
Punti positivi: Water and smiles welcome us
Punti negativi: More strict with passengers not using face mask
Punti negativi: Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash
Punti positivi: I really loved the seat and the many different positions to make the flight comfortable. I also loved the plane overall. I felt less turbulence
Punti positivi: Never use this airline
Punti negativi: Never use this airline
Punti positivi: Nothing. This airline is awful in every way imaginable.
Punti negativi: We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking.
They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through.
My advice. NEVER EVER FLY WITH COPA.
Punti positivi: On time
Punti negativi: No entreteniemnt
Punti positivi: Service and kindness of the crew.
Punti negativi: No entertainment onboard
Punti positivi: Good service. Kind personnel.
Punti negativi: No entertainment onboard
Punti negativi: The turbulence was really bad ! I couldn’t sleep at all !
Punti positivi: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!
Punti negativi: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible
Punti negativi: Food
Punti positivi: Food
Punti negativi: Food
Punti positivi: On time
Punti positivi: Ordered boarding
Punti negativi: Cleanliness, comfort!, less crowded
Punti positivi: Nothing
Punti negativi: Confort, less crowded, cleaner,
Punti positivi: On time excellent attention perfectly clean
Punti negativi: Food
Punti positivi: The seat was decent
Punti negativi: A little late for departure, still loved it
Punti negativi: Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!
Punti positivi: The scedule
Punti positivi: The timer all the flight was excellent
Punti positivi: yes good
Punti negativi: Food
Punti negativi: Food and entertainment
Punti positivi: You are so good all the time.
Punti negativi: We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything
Punti positivi: You were on time, that is the most important thing in a fly
Punti negativi: You could improve your entertainment, you are not a cheap company
Punti positivi: Staff at airport and flight crew.
Punti negativi: Nothing. Great job.
Punti positivi: Crew and i ohhh ver all copa experience.
Punti negativi: Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa
Punti positivi: Crew was great. Supportive and friendly. Plane was clean and comfortable.
Punti positivi: The service
Punti negativi: N/A
Punti positivi: The crew on that flight was really good.
Punti negativi: The boarding process, especially out of Panama
Punti negativi: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.
Punti positivi: No drink because didn’t open de bottle. No one care about it.
Punti negativi: the seat too back
Punti negativi: number of seat. too back
Punti positivi: Seats were comfortable
Punti negativi: Flight was delayed by 30 minutes for No Reason
Punti positivi: Sears we’re comfortable
Punti negativi: Flight was delayed by 30 minutes for no reason
Punti negativi: Were to plug a charger, pillows, tv screens
Punti negativi: Phone chargers, screens on the seats, pillows
Punti positivi: That there was seltzer
Punti negativi: The management of preparing the flight and plane so that it was ready for the trip!!
Punti positivi: Everything has gone very well.
Punti negativi: The food (egg) made me get a little bit sick but it wasn’t a big deal.
Punti negativi: Very good
Punti positivi: Yes the crew was good
Punti negativi: For me all was ok
Punti positivi: Crew was amazing. I was thinking of upgrading to business class but did not know how
Punti negativi: copa is great
Punti positivi: Yes
Punti positivi: Yes. Was excellent.
Punti positivi: Yes. Everything was extraordinary well.
Punti positivi: Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.
Punti negativi: This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.
Punti positivi: Good food
Punti negativi: Departure delayed over an hour for technical problems.
Punti positivi: The seat comfort and staff especially the captain - very engaging
Punti negativi: WiFi on the airplane to access flight map and other services.
Punti positivi: It was an excellent trip, but the entertainment needs to be improved.
Punti negativi: More options on entertainment, needs variety.
Punti negativi: Just like every other airline, small seats.
Punti negativi: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.
Punti negativi: The seats are very uncomfortable but other than that it was wonderful!
Punti negativi: This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.
Punti positivi: Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities
Punti positivi: EVERYTHING WAS OK
Punti negativi: PERFECT FLY
Punti negativi: Food was really bad
Punti positivi: The flight attendant crew was really friendly and professional.
Punti negativi: An option to stay in panama forever.
Punti negativi: Not being delayed and staying 3 days in Panama
Punti positivi: Amazing crew, attentive pilot
Punti negativi: A lot of turbulence