Autonoleggio a Aeroporto di Puebla Huejotzingo

Punti negativi: The price was triple what I was quoted when I arrived.

Extremely bad and stressful experience

Punti positivi: Clean and well kept car

Punti negativi: I booked a car from 10am thursday to 2pm sunday. On pick up I asked for a gps as a big advertise was sitting on the desk - GPS $174 per day. It appeared they ddidn't have any. As an european driver, the gps in mexico is absolute must and I did suffer a lot without it. I booked the smallest and cheapest car, but the price went up to about £120 with a basic insurance. On my day of drop off, I went there half an hour later, as the traffic was horrendous. The desk was closed. No one was there. Another Rep from Europcar advised me just to leave the keys at Enterprise desk, but refused to take them. I started to look for a help. No one could do anything. I had to hurry up for my plane at Mexico city. No information at the airport. Just felt so helpless. At the end, having been pressed for time, I left the car at the car park and left the keys at Europcar desk(their rep was missing at that point). So I left the car without anyone checking it for damages or petrol. Enterprise kept £500 as a deposit and I don't know if it is going to be refunded. I left the car with full tank and no damages, but there was no one to certify that. This is not a way how a big company should operate. Extremely disappointed of their attitude and lack of professionalism. At least they should have sent me an email, assuring me everything is ok. I would advise anyone not to book a car at Puebla airport from Enterprise. Not safe.

False promises and added charges

Punti positivi: The car was decent.

Punti negativi: A friend who lives near the airport there warned me that the airport car rental agencies always add on extra fees. I called Enterprise in advance and the assured me that this would not happen, and they told me what I would pay. It was late in the evening when I got to the counter. The whole process took over an hour, which is excessively long. The agent refused to allow me to waive insurance, I'm covered both by my credit card and my regular car insurance. When he finally agreed to allow me to use my own insurance he demanded a $3,500.0 US Dollar deposit! My card didn't have that kind of room on it, not to mention that a charge like that is completely unreasonable. Because it was late and I had no other options to leave the airport he made me purchase full coverage insurance for over $200, which was money I don't have. He was unprofessional and unreasonable. I'm not sure if he gets a bonus for adding insurance but it definitely seemed that way. I have already emailed Enterprise but have not heard back from them.

Forced to pay over $200 extra.

Punti positivi: The car itself was decent.

Punti negativi: A friend who lives near the airport there warned me that the airport car rental agencies always add on extra fees. I called Enterprise in advance and the assured me that this would not happen, and they told me what I would pay. It was late in the evening when I got to the counter. The whole process took over an hour, which is excessively long. The agent refused to allow me to waive insurance, I'm covered both by my credit card and my regular car insurance. When he finally agreed to allow me to use my own insurance he demanded a $3,500.0 US Dollar deposit! My card didn't have that kind of room on it, not to mention that a charge like that is completely unreasonable. Because it was late and I had no other options to leave the airport he made me purchase full coverage insurance for over $200, which was money I don't have. He was unprofessional and unreasonable. I'm not sure if he gets a bonus for adding insurance but it definitely seemed that way. I have already emailed Enterprise but have not heard back from them.