Autonoleggio a Aeroporto di Phoenix Sky Harbor

Punti positivi: nothing

Punti negativi: Requires two shuttles to get to the rental agency. Slow unhelpful staff. Requires additional fees for insurance on the vehicles that are typically included with the rental at larger agencies. Would never use them again and I suggest you do the same.

Punti negativi: This place is the worst. It’s a whole separate shuttle once you get to the rental car place off site from the airport. In a really bad area and huge line to get our car. When you add up the two shuttles we had to take plus waiting 45 minutes to check in for our pre-paid car, I would have happily paid double somewhere else. Then we had to wait for them to finish cleaning the car and video it before we could leave. Save yourself and use a big rental company.

Punti positivi: Good price

Punti negativi: Upon booking, there was no mention that the car lot was not located with all the other rentals. The shuttle to the off-site car lot would not/could not pick us up by the rental building. We had many oversized, heavy bags we had to lug down sidewalk, down elevator and across parking lot. Staff at rental lot was unprofessional with very loud music and one staff member even watching movie on her phone. Requested tire valve cap but told it’d be ok. Had to refill air many times.

Punti positivi: Quick drop off. Value was good.

Punti negativi: The vehicle wasn’t handled, or cleaned very well. Person that brought the car up wasn’t wearing gloves. The car itself wasn’t that clean. I was able to see the guys cleaning the incoming vehicles and it was obvious COVID-19 protocols for cleaning where non existent. More like a busy car wash. I needed to wipe down the entire interior with sanitized wipes before my family could enter the car. I’m not usually as particular about such things but I’d rather be safe than sorry.

Punti negativi: The pickup is actually outside the regular rental pick up. So you have to call for a shuttle after taking the airport shuttle and lug stuff downstairs. Then greeted by a van where people weren’t asked to wear masks. Additional hidden fees at the end including random service charges that were not disclosed. When we dropped off the person also wasn’t wearing a mask and we waited far too long for the shuttle back.

Punti negativi: The whole process of finding the shuttle was never explained. Taking a shuttle to the rental car center and then another shuttle to somewhere else was a lot of time. It wasn’t explained that the center closes at 4:30. I almost missed the last shuttle. Being forced to buy insurance was a cost I wasn’t expecting. Especially since my credit card covers it. This was a rip off. I would never rent from this place again. It took 15 minutes for each person in front of me. This whole process took over an hour really ridiculous.