Autonoleggi Phoenix

Punti positivi: I have no complaints with the staff, they were friendly and courteous. There could have been a person on the lower level where the cars are located to assist locating your car. especially when it is parked in a different location.

Punti negativi: To start, trying to find the car was goofy, you are in a basement poorly lit and the particular stall the car was in was in another section of the building. The row ended and picked up in another location with no signage for directions or arrows.After a long flight I was not prepared to walk in circles scratching my head wondering where the heck the car was. Thank goodness the basement was not packed with cars, however there were enough to have me wandering aimlessly for a bit. The car rental would have been better if there was a legal registration on the car instead of an expired tag. The registration expired at the end of 2019 nearly two months overdue. Washed the window one time and was listening to the low fluid alarm for the whole time we were driving the car. Kinda irritating. When I have a short term rental of a automobile I do not expect to have to maintain it. Would I rent from Payless again? The jury is still out.Have to think awhile. Should I have checked the tags? I guess so, however I do have some expectations when I rent a car. Thank goodness we have law enforcement officers who do!!!

Punti positivi: When I arrived to pick up the rental I was told the car was no longer available but they could upgrade me to a larger car for half the cost of that rental. This would add $80 to my original agreement. When I checked the website there was the car I reserved listed as available. I felt like the experience was a shell game. There was a special running for upgrades at 50% off. The clerk I was originally working with (Abraham) must have been working towards a sales goal. I walked away, returned to a new clerk (Devry) and he fixed the problem and I had my original car for the agreed upon price. What a frustrating experience.

Punti negativi: I could have been given the car I reserved the first time I went to the counter.

Punti positivi: Staff convinced us that there wasn't another car that would fit a tall person like myself but we learned later that he was just getting us to upgrade to charge more.

Punti negativi: Honest salesman.

Punti positivi: Drop off was quick and easy.

Punti negativi: I could have received the vehicle I reserved. I could have not had to spend extra time getting in and out of a smaller vehicle to go fix the issue and then get into another vehicle.

Punti positivi: Drop off and pickup we're smooth and easy.

Punti negativi: Felt like I was conned. Total price was double the quote. Declined the address coverage but was charged and they started the cost of gas to have them cover was 2.99 per gallon. They failed to mention you are charged for the whole tank even if still half full. Overall just felt like a scan company.

Punti positivi: Staff was awful, poor communication, long waits, unfriendly

Punti negativi: The car was fairly beat up and when I arrived they told me no cars would be available for up to an hour, I ended up with a car in about 30 min but I’ve never dealt with something like that