| lunedì | 07:00 - 23:59 |
| martedì | 07:00 - 23:59 |
| mercoledì | 07:00 - 23:59 |
| giovedì | 07:00 - 23:59 |
| venerdì | 07:00 - 23:59 |
| sabato | 08:00 - 23:30 |
| domenica | 08:00 - 23:30 |
Punti positivi: great people at enterprise
Punti negativi: had to drive a beastly ford expedition
Punti negativi: Cost
Punti positivi: Superbes appartements, personnel de l'entreprise
Punti negativi: Conduire un acte Ford expédition
Punti negativi: Prix
| lunedì | 08:00 - 18:00 |
| martedì | 08:00 - 18:00 |
| mercoledì | 08:00 - 18:00 |
| giovedì | 08:00 - 18:00 |
| venerdì | 08:00 - 18:00 |
| sabato | 08:00 - 18:00 |
| domenica | 08:00 - 18:00 |
Punti positivi: Staff was great, efficient. Car was a good ride.
Punti negativi: Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.
Punti positivi: Everything!
Punti negativi: Nothing!
4 Runner Rental
Punti positivi: Clean vehicle, easy pickup
Hertz provided voucher for fuel not being full
Punti negativi: Fuel was not completely full.
Did not have intermediate SUV available, and suffered low mpg with larger SUV.
No in-garage drop off service at PHF
Great car
Punti positivi: Car was clean and comfortable.
Altima
Punti positivi: Car was compact and clean. Both check-in and check-out was quick and efficient. The employees were polite, friendly, and helpful.
Punti negativi: Although the car was clean, it had a musty smell.
Appreciated the wait
Punti positivi: Representative stayed past closing to accommodate late flight arrival. Very much appreciated.
Punti positivi: The affordable price. The car was great on gas and easy to drive.
Great car for a long ride
Punti positivi: Car had xm radio and connected to my phone. Very confortable.
Very smooth return.
Punti positivi: Close to door in lobby.
They ripped me off
Punti negativi: Terrible customer service! Very disappointing.
Punti positivi: Tout !
Punti negativi: Rien !
4 Location De Canaux
Punti positivi: Véhicule propre, Hertz de ramassage facile
fourni bon pour le carburant n'étant pas plein
Punti negativi: Le carburant n'était pas complètement plein.
Il n'y avait pas de SUV intermédiaire disponible, et a subi un faible mpg avec un SUV plus grand.
Pas de service de dépôt dans le garage à PHF
Punti positivi: Staff was great, efficient. Car was a good ride.
Punti negativi: Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.
Punti positivi: Everything!
Punti negativi: Nothing!
Great car
Punti positivi: Car was clean and comfortable.
Altima
Punti positivi: Car was compact and clean. Both check-in and check-out was quick and efficient. The employees were polite, friendly, and helpful.
Punti negativi: Although the car was clean, it had a musty smell.
Appreciated the wait
Punti positivi: Representative stayed past closing to accommodate late flight arrival. Very much appreciated.
Punti positivi: The affordable price. The car was great on gas and easy to drive.
Great car for a long ride
Punti positivi: Car had xm radio and connected to my phone. Very confortable.
Very smooth return.
Punti positivi: Close to door in lobby.
Punti positivi: Tout !
Punti negativi: Rien !
4 Runner Rental
Punti positivi: Clean vehicle, easy pickup
Hertz provided voucher for fuel not being full
Punti negativi: Fuel was not completely full.
Did not have intermediate SUV available, and suffered low mpg with larger SUV.
No in-garage drop off service at PHF
4 Location De Canaux
Punti positivi: Véhicule propre, Hertz de ramassage facile
fourni bon pour le carburant n'étant pas plein
Punti negativi: Le carburant n'était pas complètement plein.
Il n'y avait pas de SUV intermédiaire disponible, et a subi un faible mpg avec un SUV plus grand.
Pas de service de dépôt dans le garage à PHF
| lunedì | 07:00 - 23:59 |
| martedì | 07:00 - 23:59 |
| mercoledì | 07:00 - 23:59 |
| giovedì | 07:00 - 23:59 |
| venerdì | 07:00 - 23:59 |
| sabato | 08:00 - 23:30 |
| domenica | 08:00 - 23:30 |
Punti positivi: Staff was nice
Punti negativi: They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!
Punti positivi: Le personnel était gentil
Punti negativi: Ils n'avaient pas de convertible que j'avais réservé. J'avais prévu de l'utiliser comme support photo avec plusieurs parties différentes et j'avais tout changé. Pas sûr qui est en faute mais prendre 3 heures un samedi pour aller chercher la voiture seulement pour découvrir moins de 4 heures avant les plans que ce n'était pas là!
Punti positivi: Staff was nice
Punti negativi: They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!
Punti positivi: Le personnel était gentil
Punti negativi: Ils n'avaient pas de convertible que j'avais réservé. J'avais prévu de l'utiliser comme support photo avec plusieurs parties différentes et j'avais tout changé. Pas sûr qui est en faute mais prendre 3 heures un samedi pour aller chercher la voiture seulement pour découvrir moins de 4 heures avant les plans que ce n'était pas là!
| lunedì | 07:00 - 23:59 |
| martedì | 07:00 - 23:59 |
| mercoledì | 07:00 - 23:59 |
| giovedì | 07:00 - 23:59 |
| venerdì | 07:00 - 23:59 |
| sabato | 08:00 - 23:30 |
| domenica | 08:00 - 23:59 |
Punti positivi: I actually flew to norfolk. Made the reservation for the wrong place. They helped me switch it without any trouble
Punti positivi: The staff at Ronald Reagan Airport was extremely helpful, and Ms. Benita's customer service skills are excellent.
Punti negativi: The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.
Punti negativi: I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.
Punti positivi: Car was good. No hassle picking up
Punti negativi: Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me
Non cancel cancel
Punti negativi: Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired.
I did not call them because i am hard of hearing and i have better things to do
Punti positivi: Quick drop off process
Punti positivi: Location
Punti negativi: NA
Tire pressure
Punti negativi: Low tire pressure alarm sounded on the second day of our rental. I checked the air pressure in all four tires - over 50 psi in three tires and less than 25 in the fourth. Obviously, this is a safety issue that could have resulted in a blow out.
Avis' staff should perform simple checks like this (also oil and other fluids) as a part of their prep.
Punti positivi: Le personnel de l'aéroport Ronald Reagan était extrêmement serviable et les compétences de Mme Benita en matière de service à la clientèle sont excellentes.
Punti negativi: La voiture que nous avions réservée et que nous nous attendions à conduire à Newport News n'était pas disponible et nous avons dû conduire à DC pour en obtenir un qui nous aurait permis de travailler, ce qui était très frustrant et très long.
Punti negativi: J'avais réservé une petite voiture ou une voiture compacte (je déteste conduire de gros véhicules sur des routes inconnues). Ils m'ont offert un F150 (grand ramassage) ou une camionnette! Ils étaient assez bons pour m'avoir au moins un grand SUV, qui était moins douloureux mais loin de ce que j'avais réservé.
Punti positivi: La voiture était bonne. Pas de tracas ramasser
Punti negativi: Retour. Il y avait trois membres du personnel visibles autour du comptoir qui parlaient tous à quelqu'un sur les téléphones cellulaires. J'ai dû attendre 15 minutes avant qu'une jeune femme soit assez gentille pour me parler
Annulation sans annulation
Punti negativi: Hotwire m'a dit que je peux annuler à tout moment. Lorsque j'ai essayé d'annuler en ligne une heure avant l'heure de ramassage, il indique que la fenêtre d'annulation a expiré.
Je ne les ai pas appelle parce que je suis difficile à entendre et j'ai de meilleures choses à faire
Punti positivi: I actually flew to norfolk. Made the reservation for the wrong place. They helped me switch it without any trouble
Punti positivi: Quick drop off process
Tire pressure
Punti negativi: Low tire pressure alarm sounded on the second day of our rental. I checked the air pressure in all four tires - over 50 psi in three tires and less than 25 in the fourth. Obviously, this is a safety issue that could have resulted in a blow out.
Avis' staff should perform simple checks like this (also oil and other fluids) as a part of their prep.
Punti positivi: The staff at Ronald Reagan Airport was extremely helpful, and Ms. Benita's customer service skills are excellent.
Punti negativi: The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.
Punti negativi: I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.
Punti positivi: Car was good. No hassle picking up
Punti negativi: Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me
Non cancel cancel
Punti negativi: Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired.
I did not call them because i am hard of hearing and i have better things to do
Punti positivi: Le personnel de l'aéroport Ronald Reagan était extrêmement serviable et les compétences de Mme Benita en matière de service à la clientèle sont excellentes.
Punti negativi: La voiture que nous avions réservée et que nous nous attendions à conduire à Newport News n'était pas disponible et nous avons dû conduire à DC pour en obtenir un qui nous aurait permis de travailler, ce qui était très frustrant et très long.
Punti negativi: J'avais réservé une petite voiture ou une voiture compacte (je déteste conduire de gros véhicules sur des routes inconnues). Ils m'ont offert un F150 (grand ramassage) ou une camionnette! Ils étaient assez bons pour m'avoir au moins un grand SUV, qui était moins douloureux mais loin de ce que j'avais réservé.
Punti positivi: La voiture était bonne. Pas de tracas ramasser
Punti negativi: Retour. Il y avait trois membres du personnel visibles autour du comptoir qui parlaient tous à quelqu'un sur les téléphones cellulaires. J'ai dû attendre 15 minutes avant qu'une jeune femme soit assez gentille pour me parler
Annulation sans annulation
Punti negativi: Hotwire m'a dit que je peux annuler à tout moment. Lorsque j'ai essayé d'annuler en ligne une heure avant l'heure de ramassage, il indique que la fenêtre d'annulation a expiré.
Je ne les ai pas appelle parce que je suis difficile à entendre et j'ai de meilleures choses à faire
| lunedì | 07:00 - 23:59 |
| martedì | 07:00 - 23:59 |
| mercoledì | 07:00 - 23:59 |
| giovedì | 07:00 - 23:59 |
| venerdì | 07:00 - 23:59 |
| sabato | 08:00 - 23:30 |
| domenica | 08:00 - 23:59 |
Punti positivi: All good..Easy airport..
Punti negativi: Directions didn’t really make it clear that the check in was in the airport..Had to call and get help finding where to pick up..
Punti positivi: The drop off was very easy and convenient. The staff member came right to my door.
Punti negativi: I reserved a compact car but the company only had large suv available. This was not reflected on the website.
Punti positivi: Yes
Punti positivi: Made us wait to exactly 6 to pick up the car
Punti negativi: I had to put a quart of oil in the car and the service light came on while on the trip
Punti positivi: The Budget rental itself was fine.
Punti negativi: Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.
Punti negativi: The original pricyfor rental of a small suv for 3 days was $126.00, with bumper to bumper coverage was an $35 a day ( full comprehensive was $72 a day), oh and would you like road side assistance coverage ($10 per day) ripped off $273 for 3 days!
Punti positivi: The gentleman that assisted me with exchanging a vehicle I was given was very kind and helpful.
Punti negativi: When I picked up the initial rental it had a flat tire, after I put air in the tire the flat tire indicator did not go off so I went back to exchange it for another vehicle. It would be more helpful if the vehicles are inspected prior to being issued to potential renters.
Punti negativi: Needed to extend my contract. Was easier to return the car, and rent another from a competitor.
Punti positivi: Staff were very friendly and helpful.
Punti negativi: Car had been smoked in previously and still had a faint smoke smell
A horrible experience
Punti positivi: The car was great and super clean
Punti negativi: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!
Surprised
Punti negativi: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.
Punti positivi: Car was roomy, great on gas
Punti negativi: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it
Punti positivi: All good..Easy airport..
Punti negativi: Directions didn’t really make it clear that the check in was in the airport..Had to call and get help finding where to pick up..
Punti positivi: Yes
Punti positivi: Car was roomy, great on gas
Punti negativi: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it
Punti positivi: The drop off was very easy and convenient. The staff member came right to my door.
Punti negativi: I reserved a compact car but the company only had large suv available. This was not reflected on the website.
Punti positivi: Made us wait to exactly 6 to pick up the car
Punti negativi: I had to put a quart of oil in the car and the service light came on while on the trip
Punti positivi: Staff were very friendly and helpful.
Punti negativi: Car had been smoked in previously and still had a faint smoke smell
Punti positivi: The Budget rental itself was fine.
Punti negativi: Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.
Punti negativi: The original pricyfor rental of a small suv for 3 days was $126.00, with bumper to bumper coverage was an $35 a day ( full comprehensive was $72 a day), oh and would you like road side assistance coverage ($10 per day) ripped off $273 for 3 days!
Punti positivi: The gentleman that assisted me with exchanging a vehicle I was given was very kind and helpful.
Punti negativi: When I picked up the initial rental it had a flat tire, after I put air in the tire the flat tire indicator did not go off so I went back to exchange it for another vehicle. It would be more helpful if the vehicles are inspected prior to being issued to potential renters.
Punti negativi: Needed to extend my contract. Was easier to return the car, and rent another from a competitor.
A horrible experience
Punti positivi: The car was great and super clean
Punti negativi: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!
Surprised
Punti negativi: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.
| lunedì | 00:01 - 23:59 |
| martedì | 00:01 - 23:59 |
| mercoledì | 00:01 - 23:59 |
| giovedì | 00:01 - 23:59 |
| venerdì | 00:01 - 23:59 |
| sabato | 00:01 - 23:59 |
| domenica |
