Autonoleggio a Aeroporto di Manchester

Punti positivi: Staff was friendly as they charged me double the agreed-upon price.

Punti negativi: Payment due at pickup doubled from what I agreed upon when I hired the car via Kayak. I didn't have time to argue the charges because I was on vacation and had time-sensitive plans. This company seems to prey on foreigners in this type of situation. Advertise a low price, double it upon arrival.

1.5 hour delay in pick up, car mileage is over 33000 miles

Punti positivi: Shuttle was on time

Punti negativi: Delay, Basic insurance was not included and the car was old (mileage was over 33000 miles)

Punti positivi: It’s relatively cheap if you take extra care they don’t squeez in extra optional insurance charges.

Punti negativi: They tried for almost 2 hrs to sell us damage waiver which we already had. They were claiming ours would not work because liability and damage should be bundled!! Finally we got them to agree to unbundle the two via American Express representative in the phone from US!!!! We end up saving $50 but it drove us crazy with a 2-yr old with us that my wife had to entertain after an 11-hr flight!

Ripped off,

Punti positivi: The car itself was decent, full size + luxury as described (although Volvo not Mercedes). No sign of any Mercs on the lot either, so not sure if they actually have any.

Punti negativi: The worst service EVER upon pick up from Easirent. No routine shuttle bus from airport, apparently you have to phone for a pick up but no contact number was given. Jumped in a cab to rental center but it has moved & Kayak has incorrect address. Eventually arranged pick up, took 1 hr 30 mins for the shuttle bus to arrive after I managed to speak to them + everyone was totally unapologetic and basically complaining about how hard they were working. There were 2 customers ahead of me in the queue when I finally arrived at rental center but it took an hour to process them + me. The woman in front of me was in tears because of the standard "you need to take our premium insurance" line which left her an additional $600 out of pocket. Of course, I got gouged as well an additional $100... "we cannot let you take this car without additional insurance, you're not legal on the road without it" despite the fact my US credit card covers this and I don't have a problem elsewhere. Companies like this should NOT be in business, and thankfully the service is so bad that they won't be for long, there is no way they can survive when they are so appallingly bad.

Avoid this company-Big Scam

Punti positivi: Nothing

Punti negativi: The hidden charges and fraudulent practices

Punti positivi: The price

Punti negativi: The 40 minute wait to be seen