Autonoleggio a Aeroporto di Città del Guatemala La Aurora

Budget Agent Dishonest

Punti positivi: Nothing

Punti negativi: We had made reservations for two compact cars. The rental agent told us that they did not have the vehicles that we had reserved, and that they did not have any vehicles. I believe that they did in fact have vehicles for rent, but did not want to rent to us at the discounted price we got through Kayak. We witnessed the agent signing agreements with other customers that had arrived after us. I will not be renting from Budget in Guatemala or anywhere else again.

Didn't fulfill my reservation

Punti positivi: Abosutelly nothing.

Punti negativi: I made a reservation a week in advance for an economy car to pick it up at La Aurora Airport in Guatemala. I called them as my making my way there to pick up the car, they pulled up my reservation and they said "Sorry, we don't have cars." I told the person on the phone that I had made a reservation a week in advance and that I needed the car, she replied "sorry, we don't have cars". I asked her if they had cars in another of their locations in the city, again "sorry, we don't have cars". I asked if they had another type of car, I got the same "sorry, we don't have cars". I was never notified of this. I called two hours in advance before pick up the car so it wasn't like I showed up late to pick it up. I was never offered a way to solve this problem, something like giving me another type of car at the price of my reservation or even getting me a car from another company. I was left out to figure it out on my own in a third world country, I had a tight travel schedule so I needed a car at that moment. After two hours of searching around I had to bite the bullet and rent a car for THREE times more money that what I made my reservation for. I even went on Budget's website and it said they DID have cars! I am never renting with them again and if you don't want to be left out in the wind in a third world country shouldn't do you.

El agente de Budget cobró de más por todo.

Punti positivi: Coche era bueno y el valor original indicado fue bueno.

Punti negativi: Agente en Guatemala nos cobró más que el presupuesto original.

Izquierda varada.

Punti positivi: Nada

Punti negativi: No tenían el coche que había reservado, ni ningún coche. Nos dejaron varados en un país que nunca habíamos visitado sin coche. El agente de presupuesto en el aeropuerto dijo que aunque teníamos una reserva, no tenía un coche para nosotros. Sugirió otros lugares de alquiler de coches cuestionables a un precio mucho mayor. Terminamos teniendo que encontrar nuestro propio coche en otro lugar. Esta fue la peor experiencia de alquiler de coches de mi vida, nunca volverá a usar el presupuesto en mi vida.