Autonoleggio a Aeroporto di Chicago O'Hare Intl

Punti positivi: The car was satisfactory

Punti negativi: Routes is running a hustle. They demand at the counter that you show them your insurance ID card and if you don't have one to show them, they will charge you an additional 14.95/day. I escaped the hustle but I saw one customer get irate and the guy behind the counter only made it worse. I thought they were going to fist fight. Also, getting there was a problem. A bus picked me up at the airport and took me to the building with ALL of the rental car places. Upon inspection, it became clear that Routes was the only one that didn't have a spot in the building. I was told to go outside and wait for the Routes van. A guy picked me up and I was alone in the van with him for the next 10 minutes, which was unnerving. I waited in a long line and the attendants were very unprofessional. Upon drop-off, there was o clear communication about the process or where to park. Total disaster.

Punti negativi: Clear instructions about the limits of renting to locals other than being buried deep in the terms and conditions. Kayak generally does well with describing the most germane terms and conditions in the summary of the rental, and flagging important considerations, such as mile limits. Despite Kayak just aggregating the information from companies such as price-line, they are generally good about making sure the terms are clear. However there were no clear instructions about Routes not renting to locals. I had no clue about Routes not renting to locals until I showed up on the day of the rental. Again, I know that if you read through the various terms and conditions, the conditions are there, but considering my reliance on Kayak for their ease of use, not having such an important consideration flagged is a disappointment. Additionally, this information was not apparent on follow up or confirmation e-mails. Apparently Routes is even trying to charge me and extra 40$ despite not renting the car to me 2 weeks after the fact. I assume it's some kind of breach of contract fee or something along those lines. Very unhappy.

Punti positivi: Nothing to like there

Punti positivi: Didn’t get rental because no information was provided about needing a flight in ticket to rent.

Punti negativi: Give all the information to us before we schedule a rental and put a deposit down. We had to scramble and settle for the scraps of another company. We also had to jump through the hoops of getting a refund from the insurance company provided by you. We were very displeased and will never use kayak again. I will be telling other colleagues and friends about our experience if we are not reprimanded for our trouble.

Punti positivi: Nothing

Punti negativi: It was unclear that this company did not rent to locals. So I had to scramble to find a new rental at a different company for 3x the price

Punti positivi: The price was nice and everything thing else were literally poor. The car wasn't clean the windshield fluid was empty the oil change light was flashing all the time. Restrictions were unbelievable. I don't recommend and i will not ever rent from them even if this company is the last company on earth. Ooh forget to mention the rude representatives whos work there they are the worst ever i seen on my life on any car rental company. The bus driver was on the phone woth his girlfriend all the time from the airport to the rental location. The lady who provide information about the location she is in the La La land giving information and names where she is the only one on earth know it. Overall this company i dont recommend it to my self before to not recommend it to a friend.

Punti negativi: Work on all the above