Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,8
Punti positivi: Car were available
Punti negativi: Price on cars were really expensive,
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10,0
Punti positivi: Yes the staff was very friendly and super fast customer service.
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2,0
Punti negativi: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
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2,0
Punti positivi: Nothing.
Punti negativi: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
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2,0
Punti positivi: Nothing
Punti negativi: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.
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2,0
Punti positivi: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.
Punti negativi: This transaction constituted FRAUD by Kayak. I will be taking action.
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6,4
Caution on Prepaying for a rental
Punti positivi: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.
Punti negativi: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.
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2,0
Punti positivi: Nothing
Punti negativi: Customer service, and condition of car.
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2,0
Punti negativi: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount
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2,0
Terrible service
Punti positivi: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.
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5,2
Misinformation
Punti positivi: The cleanliness and fast return service
Punti negativi: Being misinformed about pricing and still being responsible for it
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2,0
Punti negativi: No cars
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2,8
Punti positivi: Car were available
Punti negativi: Price on cars were really expensive,
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2,0
Punti negativi: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
recensione fornita da
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2,0
Punti positivi: Nothing.
Punti negativi: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
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2,0
Punti positivi: Nothing
Punti negativi: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.
recensione fornita da
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2,0
Punti positivi: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.
Punti negativi: This transaction constituted FRAUD by Kayak. I will be taking action.
recensione fornita da
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6,4
Caution on Prepaying for a rental
Punti positivi: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.
Punti negativi: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.
recensione fornita da
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2,0
Punti positivi: Nothing
Punti negativi: Customer service, and condition of car.
recensione fornita da
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2,0
Punti negativi: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount
recensione fornita da
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2,0
Terrible service
Punti positivi: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.
recensione fornita da
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5,2
Misinformation
Punti positivi: The cleanliness and fast return service
Punti negativi: Being misinformed about pricing and still being responsible for it
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2,0
Punti negativi: No cars
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