Autonoleggi Atlanta

Punti positivi: No fuss. Friendly.

Punti negativi: Rental Center was offisite at ATL - it never mentioned that, so it added an extra 15-20 minutes. Also, required minimum insurance which was not quoted on Kayak and cost and extra $12.

Punti positivi: When I picked up my vehicle, the staff was very professional, friendly, and apologetic for the wait. There were only two office staff and that was not sufficient for the amount of customers. It took about 20 minutes for them to take all of my info and then get me into my rental. There was information I was not anticipating to need to give that they wanted. The office space was very small and people had to wait outside. Our shuttle was not running every 15 minutes, as stated on the website. Our group waited for 30 mins. for the shuttle to arrive. When someone tried to call, we could only get an answering machine and no option to speak to a person. I was thankful for the very reasonable rental price. I also understand that this particular business is new and that a lot of kinks need to be worked out.

Punti negativi: When dropping off my van, the lot was very full and I had no idea where to park. When I went into the lot, a staff person came out and told me I needed to go back to the entrance and park behind the last car. Two other rentals entered the lot after me and we had quite a time maneuvering our vehicles to park them where they wanted them. The office staff included a young woman who was not professional or kind. She had a very bad attitude and was rude to a customer in front of me when she told the customer she needed to go back out to her vehicle and get the key. The office staff wanted to argue with the customer and falsely accuse her. It was totally uncalled for. She has no business working with the public.

Punti positivi: I needed a car fast, they came through with a great price.

Punti negativi: Sadly, the price quoted was NOT all inclusive -- there was a lot of small charges that nearly DOUBLED the price, including TWO concession fees? Unlike nearly every other auto rental agency on the planet, this one does NOT include your spouse as a complimentary driver. Using a credit card and planning on using that card's coverage? Nope! They do not allow that here. You need to have your proof of insurance from your own company with you if you want to escape their insurance fees. Planning on driving out of Georgia? NOPE! You must stay within the state of Georgia (which is NOT disclosed when you book the car, only upon picking up the car). They are located off the airport, so you have to take a train from the airport to the rental car area, then a bus from there to get to the rental agency. It adds about 1/2 hour of effort.

Punti positivi: Drop off process was quick n simple

Punti negativi: The pickup process cumbersome and frustrating

Punti positivi: The jeep was nice to drive

Punti negativi: The pick up from the shuttle was confusing i had to get a lyft from the main car rental depo to routes because the shuttle was taking to long. And on my return i did the same lyft to the international terminal