|Rotta principale||Seattle Internazionale di Seattle-Tacoma a Anchorage|
|Aeroporto principale||Seattle Internazionale di Seattle-Tacoma|
Punti positivi: Everything was good
Punti negativi: Nothing was great
Punti positivi: On time flight, friendly crew
Punti negativi: Spacing, with covid one empty seat for every 3 row seat would be better
Punti negativi: I really appreciated the pilot keeping us update on the flight during the storm, I really enjoyed flying with Alaska Airlines
Punti positivi: FA moved me to a better seat after seeing me stuffed between 2 other large individuals. Very considerate!
Punti positivi: The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight.
Punti negativi: Nothing I can think of.
Punti negativi: Made up time after leaving late and baggage out on time!! Thanks Alaska!!
Punti positivi: The crew was amazing and the service was efficient and professional!
Punti positivi: Really friendly crew. Smooth flight very positive experience. 10/10
Punti negativi: None
Punti positivi: The crew was courteous.
Punti negativi: Our first flight had to be repaired. We were transferred to another flight. The second flight also needed repairs and was delayed. Total delays were 1.5 hours.
Punti positivi: Yes
Punti negativi: Nothing just great
Punti positivi: The crew and attendants Kimberly and Jade were very nice and helpful. The captain was the same as the previous flight from San Jose del Cabo.
Punti negativi: This plane had considerably less leg room than the previous plane in the A aisle. I would have booked a different aisle if I knew that I was going to be sacrificing leg room by being in the A aisle over B.C or D aisles.
Punti positivi: This flight had more leg room in the first class A aisle than the connecting flight from San Diego to Seattle. The crew and attendants were amazing and very nice.
Punti negativi: Nothing, it was top notch.
Punti negativi: Better cleaning in the seats, there were crumbs and trash still left
Punti negativi: N/A
Punti positivi: Excellent service
Punti negativi: All good
Punti positivi: Seats comfy, plenty of room as there was an open seat next to us.
Punti negativi: Nicer, friendlier staff. Alaska airlines staff doesn’t even compare to the nice staff on Delta flights!
Punti positivi: Check in in Hawaii was excellent
Punti negativi: Less people on the plane, the social distance is NOT followed inside the plane.
Punti positivi: Danny working in First Class was amazing.
Punti negativi: The food.
Punti positivi: I lived! 5 stars
Punti positivi: Love Alaska Airlines!
Punti negativi: In general, all good given issues were all weather related delays.
Punti positivi: Good crew and entertainment options
Punti negativi: Seats
Punti negativi: Good job
Punti negativi: Variety in snacks
Punti positivi: I don't fly often in Alaska ....i was impressed..very nice experience
Punti positivi: Smooth
Punti negativi: Social distancing ( one’s seat apart)
Punti positivi: Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can.
Punti negativi: Nothing.
Punti positivi: crew was great and the landing was like a paper airplane!!!
Punti negativi: nothing
Punti positivi: crew was fantastic
Punti negativi: less drunk people
Punti positivi: Organización y rapidez
Punti negativi: Un cafe
Punti positivi: Friendly crew, comfortable seating, on-time departure and landing.
Punti positivi: I liked that no one was sitting next to me at all in my row on either flight and that many rows were empty, that was a relief.
Punti positivi: Accommodated to an earlier flight without questions asked.
Punti negativi: Always been a delight!
Punti positivi: Customer service was excellent
Punti positivi: The crew was fabulous
Punti negativi: Better mover options
Punti positivi: The flight
Punti negativi: Social distancing. Caught covid on the plane back
Punti positivi: Ground staff and crew were great
Punti negativi: Not much
Punti positivi: Crew was good
Punti negativi: Full flight amidst this pandemic? Small aircraft does not allow social distancing with a full flight.
Punti negativi: Flight canceled to Seattle had to stay in hotel flight leaving 630 am to Lax with all day layover not getting to tampa until 1020 pm not offered any voucher for free flight for compensation I am very upset about the handling of this and plans ruined for medical procedure scheduled
Punti positivi: Nothing horrible service.
Punti negativi: Everything . Meet customer expectations and we’ll as accommodations
Punti positivi: I slept. It was amazing. They fed me cheese.
Punti negativi: Nothing.
Punti positivi: Yes
Punti positivi: Alaska air has WiFi for customers and comfortable seats which is awesome
Punti negativi: I heard a kid ask for sparkling cider! That would be so awesome at least during holiday traveling for the month of November thru January
Punti positivi: Clean and friendly staff
Punti negativi: All great
Punti negativi: Seat recline further would be better but I know that’s not doable in economy class
Punti positivi: The cleanliness of plane and it appeared new.
Punti negativi: The seating arragnement was next to a paranoid stranger instead of my spouse
Punti negativi: I was unable to connect my wifi entertainment once we were up in the air from Anchorage to Seattle but after Seattle to Austin it was no problem
Punti positivi: The gate crew made several announcements about face mask requirements.
Punti negativi: Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe.
Punti positivi: The crew was professional in every way,
Punti negativi: There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces.
Punti positivi: Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way.
The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well.
More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain.
Punti negativi: My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!
Punti negativi: I never received the flight. It did not exist. I had to buy another ticket.
Punti positivi: Fast baggage pick up.
Punti negativi: Could use more luggage space
Punti positivi: Middle seas was open
Punti negativi: More social distance during check in. Smoother landing
Punti positivi: The crew was nice
Punti negativi: There was no inflight internet
Punti positivi: they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended
Punti negativi: Ticketing was "supposed" to open 2 hours before the flight, but opened a half hour late.
THEEEEEN the luggage was lost in Seattle for over an hour, sooooo THE FLIGHT was great. Getting TO the gate, & TEY7NG to get home WITH my luggage.......... NOT SO MUCH!
Punti positivi: Over all experience
Punti negativi: Lounge at LAX
Punti positivi: Yes, all was good.
Punti negativi: Considering the circumstances (pandemic), all was very good.
Punti negativi: Trip was great!