|Rotta principale||Auckland a Wellington|
Punti positivi: The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight)
They did there jobs well.
Punti negativi: The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh.
Punti positivi: Fine flight - only 30 min
Punti negativi: Nothing
Punti positivi: Regional flight so only one cabin attendant. Pleasant and attentive.
Punti negativi: Wider seats but tha'ts the nature of smaller aircraft
Punti positivi: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
Punti negativi: A refunded plane ticket or voucher would have been better.
Punti positivi: Crew all did a good job
Punti negativi: Nothing - it was good!
Punti negativi: Baggage allowance is lower than most other airlines
Punti positivi: The crew was excellent and we appreciated the ability to change seats after takeoff.
Punti positivi: the cushion to sleep on
Punti negativi: the blanket
Punti positivi: The crew were lovely - friendly and polite!
Punti negativi: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.
Punti positivi: Turboprop, smaller plane, boarding stairs - always fun.
Punti positivi: Comfortable seats.
Punti positivi: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested.
Fly NZ30 ON FEBRUARY 28 th
Punti negativi: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th
Punti negativi: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
Punti positivi: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
Punti negativi: Nothing.
Punti negativi: Repeatedly delayed, almost missed my next flight
Punti positivi: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat.
We had a seat change request at the gate which was resolved by the gate agent who was amazing.
Punti negativi: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.
Punti positivi: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
Punti negativi: Could not fault anything
Punti negativi: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
Punti positivi: Crew was nice.
Punti negativi: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.
Punti positivi: You get what you pay for. Can't complain.
Punti positivi: On time. Like the 787.
Punti negativi: The vegetarian evening meal.
Punti positivi: great seats + wifi. Was treated like a human being.
Punti positivi: Seat was too narrow
Punti negativi: See above
Punti positivi: The employees of Air New Zealand always make our trips excellent.
Punti negativi: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
Punti negativi: Please have the option to order Kosher meal!!
The 1st air company that I use, that don’t offer this basic service!!
Punti positivi: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
Punti negativi: The food tasted good and was fresh, however, the presentation was a bit stodgy.
Punti positivi: We did not fly on this flight.
Punti negativi: We did not fly on this flight.
Punti positivi: The crew were very friendly and responsive to all requests.
Punti positivi: The crew is consistently wonderful!
Punti positivi: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
Punti negativi: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
Punti positivi: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
Punti positivi: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
Punti negativi: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
Punti positivi: All great, except limited entertainment and wifi was n.a.
Punti negativi: Wifi, I was on replacement aircraft and no wifi for the whole flight
Punti positivi: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Punti negativi: Improve customer services
Punti positivi: The crew was very hospitable and friendly
Punti negativi: Nothing
Punti positivi: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
Punti positivi: Only a 25 minute flight
Punti negativi: Nothing
Punti positivi: Aircraft was a new A320. Superb. Loads of legroom and extra width .
Punti negativi: Nothing
Punti positivi: The corn chips!
Punti positivi: Entertainment and board WiFi excellent
Punti negativi: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
Punti positivi: I really enjoyed the food as always and overall, I felt very comfortable
Punti negativi: I enjoyed my experience overall.
Punti positivi: I like how everything went to be honest. No complaints :)
Punti negativi: I enjoyed it all :)
Punti positivi: Not much
Punti negativi: The seat I had booked and was confirrmed was not available, double booked.
Punti positivi: Hasn’t occurred yet
Punti negativi: Hasn’t occurred yet
Punti positivi: See previous notes.
Punti negativi: See previous notes.
Punti positivi: Well coordinated loading of plane. Good food service. Well informed..
Punti negativi: Nothing..
Punti positivi: Very helpful in getting on board luggage stowed, attractive interior
Punti negativi: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
Punti positivi: The crew was lovely
Punti positivi: Crew was great, plane was modern and clean
Punti negativi: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
Punti negativi: I was turned away at the gate and was unable to board the plane. It was an awful experience!
Punti positivi: The seat is very comfortable And the crew is very nice and helpful
Punti negativi: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
Punti negativi: Nothing really.
Punti positivi: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Punti negativi: I paid for seats, but there is no record of my purchase at NZ air.
Punti positivi: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Punti negativi: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
Punti positivi: The crew
Punti positivi: Everything.
Punti negativi: Nothing.
Punti positivi: Everything. Air NZ has the best Premium Economy class in the sky.
Punti negativi: All good.
Punti positivi: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Punti negativi: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.