|Rotta principale||Chiang Mai a Bangkok Suvarnabhumi|
|Aeroporto principale||Bangkok Suvarnabhumi|
Punti positivi: We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again.
Punti negativi: Providing some snacks would be helpful when getting off the board.
Punti negativi: We got drinking water after landing. Would be better to provide some snacks on the way out.
Punti positivi: On time, clean smooth ride. Landed early!
Punti positivi: Brilliantly safety-conscious crew but very personable.
Punti negativi: It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK.
Punti positivi: The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.
Punti negativi: It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.
Punti negativi: I understand that the crew was probably tired, but I believe they can be friendlier.
Punti positivi: Crew are efficient and friendly
Punti negativi: Portion of food could have been slightly bigger
Punti negativi: Since no one was in first class and I was in the first row not allowing me to use the restroom
Up front when there was a long line in the back seemed rude
Punti positivi: Good and being on time
Punti negativi: So far so good for its price
Punti positivi: Good meal
Punti negativi: Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter.
Punti positivi: Lovely people. Lovely service. Good food.
Punti negativi: Good job
Punti positivi: Great services
Punti negativi: Great seat and smooth flight
Punti negativi: Excellent price generous luggage allowance.
Punti positivi: Super cool light meal in a little bag. Best budget airline I have flown.
Punti positivi: Seamless boarding and deviating.
Punti negativi: Thai Smole seats offer the least legroom in my experience. Very narrow.
Punti negativi: My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
Punti negativi: An hour delay for no expressed reason is not acceptable.
Punti positivi: Nothing apart from kind crew
Punti negativi: Food was really not good at all! Very poor The inside of plane was not clean!
Punti positivi: I'm very justifying for the flight.
Punti positivi: On-time departure and arrival.
Punti negativi: Nothing to complain about.
Punti positivi: Airfare was reasonably priced.
Punti negativi: Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.
Excellent short hop
Punti negativi: Nothing negative
tight connection, no problem
Punti positivi: we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!
Much better than our Australian carrier.
Punti positivi: Great flight on Thai Smile.
Punti positivi: friendliness of staff
Punti negativi: Entertainment program was boring, leg space limited
Punti negativi: No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.
great food and comfort
Punti positivi: love the food
Punti positivi: Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.
Punti negativi: There wasn’t any tv to watch and not by way of magazines either.
Punti negativi: Getting our bags took a long time
Punti positivi: Good services
Punti negativi: Good service and comfortable
Punti positivi: Services
Punti negativi: Non
All around easy trip!
Punti positivi: Easy to book, travel and get around with.
Punti negativi: The on board snack isn’t great.
Punti positivi: The relaxed atmosphere and attentiveness of the flight attendants
Punti negativi: The distance of the terminal to the aircraft
Beware the baggage fees
Punti positivi: Seats were comfy and staff helpful and nice.
Punti negativi: $60 charge for 10 kilos overweight limit. This is terrible.
Punti positivi: Friendly staff overall good experience.
Punti negativi: Only issue is there is no alchohol on these flights.
Punti negativi: Nothing
Punti positivi: We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG.
Punti negativi: I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more.
Late departure without explanation
Punti negativi: We did not receive any information as to why our flight was late.
Punti positivi: Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff.
Punti negativi: Vegetarian food option
Punti positivi: Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US.
Punti negativi: Loved everything
Not allowed to use kindle in airplane mode
Punti positivi: Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!
Punti positivi: Overall service including f
Meals and drinks provided on flight and the ground handling and air crew all excellent.
Punti negativi: None.
Definitely recommend Thai Smile
Punti positivi: Service
Punti negativi: Delay
Punti positivi: For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly.
Punti negativi: Nothing.
Two trips on Thai Smile overall Pretty Good
Punti positivi: Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights
Punti negativi: They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant.
Punti positivi: Very good
Punti positivi: Great service
Punti positivi: Very nice
Punti positivi: We arrived safely
Punti negativi: They kept canceling flights. Bad service would not fly again.
Punti positivi: Crew was friendly and helpful, boarding was easy, flight was smooth
Punti negativi: No entetainment, food just a pretty untasty sandwich
Punti positivi: Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.
Punti negativi: When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.
Punti positivi: smooth as silk
Punti positivi: friendly, professional crew
Punti positivi: I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.
So so experience
Punti negativi: The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey.
No refund even due to injury
Punti negativi: I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets.
Phuket to Chiang Mai
Punti positivi: Friendly staff through every step of the way.
Punti negativi: Vegan food options would be a wonderful addition. Everything else was great!
Punti negativi: There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!
Love Thai Smile
Punti positivi: Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!
Punti negativi: Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!