Valutazione dei viaggiatori
10.0
Friendly staff. Fun upgrade was offered.Recensione del 7 ago 2023
recensione fornita da![kayak]()
4.0
Next time I travel, I will book directly with the provider instead of using a cut-rate--price website. The drop-off in Las Vegas was absolutely horrible: no signage, no parking, and the agent was rude and unhelpful.Recensione del 20 lug 2023
recensione fornita da![kayak]()
2.0
Bad from the start. Checked in and had to provide card used for booking. Since it was booked online through apple pay, no card was used. I was forced to call customer service to change the card although it was pre-paid. This caused a 15 minute delay. Then when I went back to the counter, after checking me in, they said the car would be ready in 40 minutes at 2:40. My check in was 1:30. Of course they offered that if I paid for an upgrade it would be ready now. Scam.Recensione del 10 giu 2023
recensione fornita da![kayak]()
2.0
I have Hertz Gold, but they still made me go through all the license and credit card stuff because their computer can't handle that the reservation came from Kayak, even though the booking was on their site. Took forever. Also the car did not have a functioning air conditioner, and it was a hot weekend, so the whole experience was bad.Recensione del 24 apr 2023
recensione fornita da![kayak]()
4.0
Thirty five minuets in line is terrible. And it wasn't all that many people in front of me. Terrible.Recensione del 8 mar 2023
recensione fornita da![kayak]()
2.0
Had to wait 5 hours to get my car. Due to weather and people not returning the car. Nothing Hertz could have done but it was very exhausting waiting that long and then having to drive in traffic back to Vegas.Recensione del 28 dic 2022
recensione fornita da![kayak]()
6.0
When pick up car, the rep didn’t clearly give information on the return location. The car is 36k miles and condition is under expectation .Recensione del 5 ott 2022
recensione fornita da![kayak]()
6.0
We were given a car that strongly smelled of cigarettes. We had to change to a smaller smoke free car without a difference in price.Recensione del 26 set 2022
recensione fornita da![kayak]()
2.0
Our customer service experience with Hertz was just awful. They were not willing to move the reservation by 1 day, and they were very rude about it. There is no reason the reservation could not be moved. I checked online and there were cars available, and actually at a better price than what we booked it for. Will not be using Hertz again because the customer service was so poor.Recensione del 6 set 2022
recensione fornita da![kayak]()
8.0
There was a really long line to pick up the car and then when we got to our car it had a "Routine maintenance required" message displayed so then we had to wait again to get a new car. Quicker check in/customer service would have been great!Recensione del 8 ago 2022
recensione fornita da![kayak]()
2.0
I had to use another company. There customer service was badRecensione del 14 giu 2022
recensione fornita da![kayak]()
4.0
I was late due to a massive accident and needed to call. There was no person to answer only a series of ways telling you to go to their website which is not helpful when driving. So when I arrived they were closed and I had to go back in the morningRecensione del 25 mag 2022
recensione fornita da![kayak]()
