Recensioni ospiti
Valutazione complessiva
8,0
Ottimo
Basato su 20 recensioni
Pulizia
8,9
Tariffa comfort
8,5
Ritiro/Riconsegna
8,0
Qualità/Prezzo
7,3
Recensioni recenti
Valutazione dei viaggiatori
3
2
3
2
0
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8,0
Punti negativi: They could have told us there would be a significant fee for adding a second driver. We would not have added the driver if we had known.
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8,0
Excellent vehicle, not great value
Punti positivi: The vehicle (Ford Galaxy S-Max) was excellent, with less than 5000Km. Pickup and dropoff were super easy. Customer service was helpful when I called with a query.
Punti negativi: The price ended up much more than expected. Going through the receipt nothing was over-billed, but the extras (extra driver, GPS) were much more expensive than I had anticipated when making the booking. For full transparency, Hertz should give an indication of these fees on booking.
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3,6
Rip off - hidden fees
Punti positivi: Not much.
Punti negativi: Very pushy and the end price was almost doubled due to hidden fees.
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10,0
Perfect
Punti positivi: Everything
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6,0
Overall ok
Punti negativi: Did not get the car I ordered, ordered a full size car got a station wagon, staff not friendly at all on return in Dresden.
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6,0
Punti positivi: Location was central to downtown and easy to get to and from
Punti negativi: At first the price of rental I received from Kayak was much lower then what Hertz was going to charge. This was rectified and I got the rental for the quoted price
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10,0
Punti negativi: All was perfect. I like it all. New car, very good,
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10,0
Great Service
Punti positivi: Painless and easy drop off. 5 minutes from the drop off walkway to the airport.
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3,6
Ripped off
Punti positivi: Car was clean and new. That's the only thing I can say good about the Hertz rental experience. I reserved a station wagon for 1 day with a return at a different airport. The car was reserved for €85.31. When I got to the rental desk I asked to add a GPS (keep in mind I did the same on a rental in Munich with Europcar and was charged €6/day for an in dash GPS upgrade on my compact car). They gave me a new total at Hertz of €120. When I asked about the difference, I was told the GPS was €25/day. So I asked why the charge increase was €35 and suddenly the language barrier was too much and they didn't understand me. Since I need to get my daughter back to her college, I reluctantly bit the bullet and signed for the €120. I agreeded to fill the car with gas myself, however, they neglected to tell me that no gas stations within 15 miles of Weeze airport (and I tried 9 of them) would take an American credit card. This would be fine and I would have been glad to pay cash in Euro, but none had an attendant, only pay at the pump. Therefore, I had to return the car without a full gas tank but it still had over 3/4 of a tank of gas. I had to return the car to an unattended Hertz lot at Weeze airport and drop the keys in a drop box since it was 5:30am. When I got my emailed receipt from Hertz days later, I was charged €191.27 ($210.63) for a 10 hour rental. I have never been ripped off so severely and will NEVER rent another car from Hertz again and I rent cars several times a year. I will pay more to use someone else. I expected more from a supposedly "reputable" car rental company.
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4,4recensione fornita da
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8,0
Punti negativi: Avrebbero potuto dirci che ci sarebbe stata una tassa molto alta per l'aggiunta di un secondo conducente. Non lo avremmo aggiunto se lo avessimo saputo.
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8,0
Veicolo eccellente, non ottimo rapporto qualità/prezzo
Punti positivi: Il veicolo (Ford Galaxy S-Max) era eccellente, con meno di 5000km. Pick-up e dropoff sono stati super facile. Il servizio clienti è stato utile quando ho chiamato con una domanda.
Punti negativi: Il prezzo è finito molto più del previsto. Passare attraverso la ricevuta nulla è stato sovrafatturato, ma gli extra (conducente extra, GPS) erano molto più costosi di quanto avevo previsto al momento della prenotazione. Per la massima trasparenza, Hertz deve fornire un'indicazione di queste tariffe al momento della prenotazione.
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Dove posso trovare auto a noleggio Hertz a Düsseldorf?
I migliori consigli per noleggiare un'auto con Hertz a Düsseldorf
- 25% degli utenti hanno trovato autonoleggi con Hertz a Düsseldorf per 58 € o meno
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