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10,0
Punti positivi: The airport location was convenient; The car ('18 Camry) one of the best I've driven -- I would buy it for myself. The mileage fantastic - 35.6 mpg. Return service was also excellent.
Punti negativi: Nothing. No complaint whatsoever.
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6,0
Punti negativi: the price I was quoted was ok but I returned car 27 hours early & still paid the same price also they added energy surcharge, concession fee recovery, vehicle license cost recovery & additional charges of $27.00 we added a second driver but there is nothing to say that was done. I have called twice to Hertz but so far no answer from them that makes any sence. why is it that your quote & their bill is not the same as I or anyone else would expect the vehicle was fine that they gave us bill is the problem!!!
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9,6
Yakima Hospitality
Punti positivi: Thank you to the staff at Yakima airport who had everything ready for us when we arrived to pick up our car!!
Punti negativi: Keep in mind that if chains are required for the Snoqualmie Pass, no chains are available for rentals. So, you’ll have to wait out the weather! Would be helpful - for snowy locations - that something indicate that. But we got through just fine. Chain requirement was dropped by the time we picked up our car.
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10,0
Good experience
Punti positivi: I was able to upgrade to an all wheel drive (bad weather) car at the check in desk. The customer service was very helpful.
Punti negativi: When I called the toll free number to see about upgrading to an all wheel drive car, the customer service rep on the phone didn't speak very good English. He told me I couldn't upgrade and I had no other options. My husband called back, and the female customer service rep ALSO didnt speak English very well. It was difficult trying to get our questions answered.
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2,0
Never Again
Punti positivi: Nothing!
Punti negativi: I had to go there 3 times in a 3 hour period because no one was at the desk. They were very unhelpful and i ended up canceling my reservation and going with another company at the airport. There were 2 others there at the same time, everyone was very disgruntled. One person had to wait 4 hours because they didn't have a car and she had a reservation. I would never do business with this company and I will let everyone I know about my experience.
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10,0
Odd that you don't except immediate payment
Punti negativi: I have a VISA debit card and I do not have credit cards but to pay for things in real time. My HERTZ rep said that they only take credit cards but he tried my debit after much prompting and it went through. Many people have gone the "Dave Ramsey" way of life since 2008 and so should businesses...
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2,0
Horrible Service
Punti negativi: The service desk was closed for 2 hours for lunch even though my pick-up time was during that time. They double charged me and impossible to get in touch with anyone for my money back. The phone number makes you listen to 20 minutes of commercials before giving a new number to call. Worst service EVER!!
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2,0
Worst experience renting a car ever!!
Punti negativi: My car was stolen and my insurance was paying for my rental and hertz cAllen and said if I didn't bring the vest bask right away they were reporting it stolen!!! Just like that, no warning that it was due, coming up due or even warning me that my insurance was running out on it. They called me almost 2 weeks agent my insurance company stopped paying!!
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2,0
Hertz didn't have enough cars
Punti negativi: I made a reservation in Yakima Washington and the company didn't have enough cars to honor the reservation. Neither did Enterprise. I won't rent from these companies again if I can help it.
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2,0
Punti negativi: The kiosk in the airport was closed when I was supposed to pick up my rental. The hours posted online for this location were incorrect. This was a complete waste of my time.
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10,0
Punti positivi: The airport location was convenient; The car ('18 Camry) one of the best I've driven -- I would buy it for myself. The mileage fantastic - 35.6 mpg. Return service was also excellent.
Punti negativi: Nothing. No complaint whatsoever.
recensione fornita da
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9,6
Yakima Hospitality
Punti positivi: Thank you to the staff at Yakima airport who had everything ready for us when we arrived to pick up our car!!
Punti negativi: Keep in mind that if chains are required for the Snoqualmie Pass, no chains are available for rentals. So, you’ll have to wait out the weather! Would be helpful - for snowy locations - that something indicate that. But we got through just fine. Chain requirement was dropped by the time we picked up our car.
recensione fornita da
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10,0
Good experience
Punti positivi: I was able to upgrade to an all wheel drive (bad weather) car at the check in desk. The customer service was very helpful.
Punti negativi: When I called the toll free number to see about upgrading to an all wheel drive car, the customer service rep on the phone didn't speak very good English. He told me I couldn't upgrade and I had no other options. My husband called back, and the female customer service rep ALSO didnt speak English very well. It was difficult trying to get our questions answered.
recensione fornita da
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10,0
Odd that you don't except immediate payment
Punti negativi: I have a VISA debit card and I do not have credit cards but to pay for things in real time. My HERTZ rep said that they only take credit cards but he tried my debit after much prompting and it went through. Many people have gone the "Dave Ramsey" way of life since 2008 and so should businesses...
recensione fornita da
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6,0
Punti negativi: the price I was quoted was ok but I returned car 27 hours early & still paid the same price also they added energy surcharge, concession fee recovery, vehicle license cost recovery & additional charges of $27.00 we added a second driver but there is nothing to say that was done. I have called twice to Hertz but so far no answer from them that makes any sence. why is it that your quote & their bill is not the same as I or anyone else would expect the vehicle was fine that they gave us bill is the problem!!!
recensione fornita da
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2,0
Never Again
Punti positivi: Nothing!
Punti negativi: I had to go there 3 times in a 3 hour period because no one was at the desk. They were very unhelpful and i ended up canceling my reservation and going with another company at the airport. There were 2 others there at the same time, everyone was very disgruntled. One person had to wait 4 hours because they didn't have a car and she had a reservation. I would never do business with this company and I will let everyone I know about my experience.
recensione fornita da
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2,0
Horrible Service
Punti negativi: The service desk was closed for 2 hours for lunch even though my pick-up time was during that time. They double charged me and impossible to get in touch with anyone for my money back. The phone number makes you listen to 20 minutes of commercials before giving a new number to call. Worst service EVER!!
recensione fornita da
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2,0
Worst experience renting a car ever!!
Punti negativi: My car was stolen and my insurance was paying for my rental and hertz cAllen and said if I didn't bring the vest bask right away they were reporting it stolen!!! Just like that, no warning that it was due, coming up due or even warning me that my insurance was running out on it. They called me almost 2 weeks agent my insurance company stopped paying!!
recensione fornita da
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2,0
Hertz didn't have enough cars
Punti negativi: I made a reservation in Yakima Washington and the company didn't have enough cars to honor the reservation. Neither did Enterprise. I won't rent from these companies again if I can help it.
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2,0
Punti negativi: The kiosk in the airport was closed when I was supposed to pick up my rental. The hours posted online for this location were incorrect. This was a complete waste of my time.
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