Autonoleggio a Aeroporto di Greensboro/H. Point

Punti positivi: Staff was very unorganized. They apparently now have a random car out in our name but no one will fix the problem or take our name off the car so we are being charged for it. Very poor customer service

Punti negativi: Customer care line and communication

Punti positivi: nothing, they were not there

Punti negativi: I arrived at 11:15 into GSO/PTI airport, and the Alamo staff did not wait, and no other rental agences were still open, so I was forced to get a $70 uber ride to my destination and find a car the next day. No one was available by phone to assist me that evening (even the 24 roadside assist was not answering) and the following day I was able to reach roadside assistance who said that they could not help. I phoned the national office and was told that someone would contact me. No one ever called, apologized, or offered to reimburse me for the extra expense. WORST service I have ever received. You CANNOT count on Alamo.

Punti positivi: Absolutely Nothing!!

Punti negativi: They were supposed to open at 06:30, The one and only employee wandered in @06:52 took him till 7:00 to start addressing customers. It took till 7:34 to get vehicle. I checked with Alamo one prior to ensure vehicle would be on site as I had very tight schedule. Will not recommend, nor rent from them.

Punti positivi: Friendly but rushed.

Punti negativi: Only one person covering three rental companies at airport. She was quite hurried. We ended up with very uncomfortable vehicle. Chose standard size car ended up with VW Gulf but felt like we were driving a golf cart all weekend.

Punti positivi: The staff was pleasant and the process was quick.

Punti negativi: The vehicle was very dirty inside. I reserved a full size SUV in what's the only one left, otherwise I would have refused it. There were dried bird droppings on the car windows. I had to clean the entire vehicle before I could get my family in there to leave on our trip. There were sticky items on the seats, dog hair, and food crumbs in the cupholders.

Punti negativi: Staff harassed me about my car being overdue when dropped off on time at another airport (as scheduled) hours before. Also harassed through multiple emails the same day stating that I was overdue when the car was dropped off on time and I had a pending charge on the card for days for more than the car reservation cost Card was overcharged $200 when I picked it up despite a deposit not being due at pickup on my email and despite the fact that I used a credit, not debit, card. No one available at drop-off and no checkout paperwork available I did not appreciate being made to feel like a criminal when I did everything correctly and by the book.