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Aeroporto di El Paso recensioni di auto e directory
N°1 in classifica
Enterprise
Migliore valutazione
9,4 Ottimo (6 recensioni)
1 sede at Aeroporto di El Paso
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Enterprise recensioni
Punti di autonoleggio
Enterprise
Punti di ritiro a Aeroporto di El Paso
6505 Convair Rd
+1 833 659 1914
| lunedì | 06:00 - 23:30 |
| martedì | 06:00 - 23:30 |
| mercoledì | 06:00 - 23:30 |
| giovedì | 06:00 - 23:30 |
| venerdì | 06:00 - 23:30 |
| sabato | 06:00 - 23:30 |
| domenica | 06:00 - 23:30 |
Tutte le recensioni Enterprise
Recensioni per Enterprise a Aeroporto di El Paso
N°2 in classifica
Alamo
9,1 Ottimo (46 recensioni)
1 sede at Aeroporto di El Paso
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Alamo recensioni
Punti di autonoleggio
Alamo
Punti di ritiro a Aeroporto di El Paso
6505 Convair Rd
+1 833 659 1916
| lunedì | 06:00 - 23:30 |
| martedì | 06:00 - 23:30 |
| mercoledì | 06:00 - 23:30 |
| giovedì | 06:00 - 23:30 |
| venerdì | 06:00 - 23:30 |
| sabato | 06:00 - 23:30 |
| domenica | 06:00 - 23:30 |
Tutte le recensioni Alamo
Recensioni per Alamo a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Everything went perfectly!
Punti positivi: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Punti negativi: n/a
recensione fornita da
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10,0
Very good experience
Punti positivi: The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.
Punti negativi: Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
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5,6
Not recommended
Punti positivi: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Punti negativi: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
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9,6
fast drop off, no hassles
Punti positivi: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
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6,0
Extra hour? Unfair...
Punti positivi: The car was new and perfect
Punti negativi: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
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10,0
Punti positivi: Good service, quick and easy pick up and drop off.
Punti negativi: Cost of rental was higher than preferred but lower than competitors.
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10,0
Punti positivi: The truck drove smooth it was a comfortable ride.
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9,6
Free upgrade, surprisingly good gas mileage
Punti positivi: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Punti negativi: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
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10,0
Great car
Punti positivi: The car, stereo system, seats
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10,0
Easy process
Punti positivi: Very friendly and courtisiuos personal. Really easy and quickly process
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7,2
Middle of the road.
Punti positivi: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Punti negativi: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
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8,4
Not what I would consider full size car.
Punti negativi: The car. Not a true full dize. Expensive for what it was.
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10,0
Everything went perfectly!
Punti positivi: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Punti negativi: n/a
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10,0
Very good experience
Punti positivi: The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.
Punti negativi: Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
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9,6
fast drop off, no hassles
Punti positivi: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
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10,0
Punti positivi: Good service, quick and easy pick up and drop off.
Punti negativi: Cost of rental was higher than preferred but lower than competitors.
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10,0
Punti positivi: The truck drove smooth it was a comfortable ride.
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9,6
Free upgrade, surprisingly good gas mileage
Punti positivi: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Punti negativi: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
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10,0
Great car
Punti positivi: The car, stereo system, seats
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10,0
Easy process
Punti positivi: Very friendly and courtisiuos personal. Really easy and quickly process
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7,2
Middle of the road.
Punti positivi: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Punti negativi: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
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8,4
Not what I would consider full size car.
Punti negativi: The car. Not a true full dize. Expensive for what it was.
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5,6
Not recommended
Punti positivi: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Punti negativi: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
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6,0
Extra hour? Unfair...
Punti positivi: The car was new and perfect
Punti negativi: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
recensione fornita da
N°3 in classifica
Avis
8,5 Ottimo (23 recensioni)
1 sede at Aeroporto di El Paso
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Avis recensioni
Punti di autonoleggio
Avis
Punti di ritiro a Aeroporto di El Paso
6505 Convair Road
+1 915 779 2700
| lunedì | 07:00 - 23:00 |
| martedì | 07:00 - 23:00 |
| mercoledì | 07:00 - 23:00 |
| giovedì | 07:00 - 23:00 |
| venerdì | 07:00 - 23:00 |
| sabato | 07:00 - 23:00 |
| domenica | 07:00 - 23:00 |
Tutte le recensioni Avis
Recensioni per Avis a Aeroporto di El Paso
Recensioni recenti
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- Positive
- Neutrali
- Negative
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9,6
Punti negativi: Nothing
recensione fornita da
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2,0
Punti negativi: They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
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6,0
Punti negativi: Long wait for a car in the garage.
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8,8
Punti negativi: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
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10,0
Punti positivi: Dropoff took two minutes, attendant was friendly and it was painless.
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9,6
Super Easy
Punti positivi: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
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10,0
Punti positivi: Friendly staff and was out fast.
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9,2
First timer Here
Punti positivi: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Punti negativi: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
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10,0
Punti positivi: very professional.fast service
Punti negativi: nothing
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9,6
Great Customer Service
Punti positivi: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
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8,4
Punti positivi: The vehicle was comfortable, ample and it drove really well. Also really good customer service
Punti negativi: Price was really high.
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5,2
Wrong license plate
Punti positivi: Free upgrade to a fully loaded suv
Punti negativi: I was stopped by state troopers because the license plate on the vehicle was registered to a trailer and not the suv, so they thought the suv was stolen. Imagine the situation I was in, then it was very painful to get another vehicle plus Avis tried to charge me more when I turned in the vehicle after my trip.
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9,6
Punti negativi: Nothing
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8,8
Punti negativi: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
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10,0
Punti positivi: Dropoff took two minutes, attendant was friendly and it was painless.
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9,6
Super Easy
Punti positivi: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
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10,0
Punti positivi: Friendly staff and was out fast.
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9,2
First timer Here
Punti positivi: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Punti negativi: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
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10,0
Punti positivi: very professional.fast service
Punti negativi: nothing
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9,6
Great Customer Service
Punti positivi: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
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2,0
Punti negativi: They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
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6,0
Punti negativi: Long wait for a car in the garage.
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5,2
Wrong license plate
Punti positivi: Free upgrade to a fully loaded suv
Punti negativi: I was stopped by state troopers because the license plate on the vehicle was registered to a trailer and not the suv, so they thought the suv was stolen. Imagine the situation I was in, then it was very painful to get another vehicle plus Avis tried to charge me more when I turned in the vehicle after my trip.
recensione fornita da
N°4 in classifica
Hertz
8,3 Ottimo (36 recensioni)
1 sede at Aeroporto di El Paso
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Hertz recensioni
Punti di autonoleggio
Hertz
Punti di ritiro a Aeroporto di El Paso
6701 Convair Road
+1 915 612 5500
| lunedì | 08:00 - 21:00 |
| martedì | 08:00 - 21:00 |
| mercoledì | 08:00 - 21:00 |
| giovedì | 08:00 - 21:00 |
| venerdì | 08:00 - 21:00 |
| sabato | 08:00 - 21:00 |
| domenica | 08:00 - 21:00 |
Tutte le recensioni Hertz
Recensioni per Hertz a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Muy fácil y rápido la entrega sin tantas restricción y un buen precio la devolución igual no tardo ni 2 minutos
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5,2
Punti positivi: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
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8,0
Punti negativi: Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
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9,6
Punti positivi: Gas mileage
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2,0
Punti negativi: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
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10,0
Fast
Punti positivi: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
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5,2
Elp
Punti negativi: SUV was too big used a lot of gas
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7,6
Must have flight itinerary to rent using debit card
Punti positivi: The representative in El Paso was very pleasant and accommodating.
Punti negativi: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
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10,0
Punti negativi: No one at the booth in the garage or at the counter in the terminal. Just odd.
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9,6
Excellent one-way alternative to a group shuttle
Punti positivi: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Punti negativi: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
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2,0
Wort experience I’ve ever had
Punti negativi: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
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10,0
car was a fair price..clean and ran well
Punti positivi: everything went well..very quick pick up and drop off
Punti negativi: all good
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10,0
Punti positivi: Muy fácil y rápido la entrega sin tantas restricción y un buen precio la devolución igual no tardo ni 2 minutos
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9,6
Punti positivi: Gas mileage
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10,0
Fast
Punti positivi: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
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10,0
Punti negativi: No one at the booth in the garage or at the counter in the terminal. Just odd.
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9,6
Excellent one-way alternative to a group shuttle
Punti positivi: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Punti negativi: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
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10,0
car was a fair price..clean and ran well
Punti positivi: everything went well..very quick pick up and drop off
Punti negativi: all good
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8,0
Punti negativi: Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
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7,6
Must have flight itinerary to rent using debit card
Punti positivi: The representative in El Paso was very pleasant and accommodating.
Punti negativi: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
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5,2
Punti positivi: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
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2,0
Punti negativi: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
recensione fornita da
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5,2
Elp
Punti negativi: SUV was too big used a lot of gas
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2,0
Wort experience I’ve ever had
Punti negativi: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
recensione fornita da
N°5 in classifica
Thrifty
8,2 Ottimo (44 recensioni)
1 sede at Aeroporto di El Paso
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Thrifty recensioni
Punti di autonoleggio
Thrifty
Punti di ritiro a Aeroporto di El Paso
6701 Convair Road
+1 915 612 5500
| lunedì | 08:00 - 21:00 |
| martedì | 08:00 - 21:00 |
| mercoledì | 08:00 - 21:00 |
| giovedì | 08:00 - 21:00 |
| venerdì | 08:00 - 21:00 |
| sabato | 08:00 - 21:00 |
| domenica | 08:00 - 21:00 |
Tutte le recensioni Thrifty
Recensioni per Thrifty a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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9,2
Punti positivi: yes
recensione fornita da
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2,8
Punti positivi: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Punti negativi: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
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8,0
Punti positivi: The car I was given was great on gas and spacious! Loved the price too
Punti negativi: The customer service. He did not seem happy to be working there.
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5,2
Punti positivi: The vehicle was nice.
Punti negativi: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
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10,0
Punti negativi: Everything was great.
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10,0
Punti positivi: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
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9,2
Punti positivi: The car was very good and the front desk person was very attentive.
Punti negativi: The “taxes” and fees I had to pay when picking up were as high as the car itself.
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6,8
Punti negativi: Car had clearly been smoked in and smelled not so great.
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5,6
Punti positivi: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Punti negativi: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
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10,0
Punti positivi: Extremely friendly customer service lady at the counter and very little wait time.
Punti negativi: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
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10,0
Punti positivi: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
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7,2
Punti positivi: Personal was nice
Punti negativi: Car was smokey
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9,2
Punti positivi: yes
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10,0
Punti negativi: Everything was great.
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10,0
Punti positivi: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
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9,2
Punti positivi: The car was very good and the front desk person was very attentive.
Punti negativi: The “taxes” and fees I had to pay when picking up were as high as the car itself.
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10,0
Punti positivi: Extremely friendly customer service lady at the counter and very little wait time.
Punti negativi: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
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10,0
Punti positivi: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
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8,0
Punti positivi: The car I was given was great on gas and spacious! Loved the price too
Punti negativi: The customer service. He did not seem happy to be working there.
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6,8
Punti negativi: Car had clearly been smoked in and smelled not so great.
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7,2
Punti positivi: Personal was nice
Punti negativi: Car was smokey
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2,8
Punti positivi: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Punti negativi: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
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5,2
Punti positivi: The vehicle was nice.
Punti negativi: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
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5,6
Punti positivi: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Punti negativi: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
recensione fornita da
N°6 in classifica
Dollar
7,8 Buono (27 recensioni)
1 sede at Aeroporto di El Paso
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Dollar recensioni
Punti di autonoleggio
Dollar
Punti di ritiro a Aeroporto di El Paso
6701 Convair Road
+1 915 612 5500
| lunedì | 08:00 - 21:00 |
| martedì | 08:00 - 21:00 |
| mercoledì | 08:00 - 21:00 |
| giovedì | 08:00 - 21:00 |
| venerdì | 08:00 - 21:00 |
| sabato | 08:00 - 21:00 |
| domenica | 08:00 - 21:00 |
Tutte le recensioni Dollar
Recensioni per Dollar a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: super easy and fast - very friendly service
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4,4
Punti positivi: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
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6,8
Punti positivi: Pick up was terrible.
Punti negativi: I could have received the car I asked for and the attendant could have been nicer.
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10,0
Punti positivi: Pick up and drop off were fast and easy
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8,0
Punti positivi: Quality of vehicle
Punti negativi: Under staffed at check in. Took over 30 min to check in
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10,0
Punti positivi: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Punti negativi: There was nothing I didn't like in the El Paso location.
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8,8
Punti negativi: under powered
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8,8
Rick Saved the Day
Punti positivi: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Punti negativi: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
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8,0
Punti negativi: Too many add on surcharges.
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10,0
Great Troubleshooter
Punti positivi: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Punti negativi: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
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2,0
No Cars
Punti negativi: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
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10,0
Thank you!!!
Punti positivi: Very fast and easy to receive and return the vehicle.
Punti negativi: Ford Fiesta?! I felt like I was driving an old go-kart.
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10,0
Punti positivi: super easy and fast - very friendly service
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10,0
Punti positivi: Pick up and drop off were fast and easy
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10,0
Punti positivi: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Punti negativi: There was nothing I didn't like in the El Paso location.
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8,8
Punti negativi: under powered
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8,8
Rick Saved the Day
Punti positivi: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Punti negativi: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
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10,0
Great Troubleshooter
Punti positivi: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Punti negativi: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
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10,0
Thank you!!!
Punti positivi: Very fast and easy to receive and return the vehicle.
Punti negativi: Ford Fiesta?! I felt like I was driving an old go-kart.
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6,8
Punti positivi: Pick up was terrible.
Punti negativi: I could have received the car I asked for and the attendant could have been nicer.
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8,0
Punti positivi: Quality of vehicle
Punti negativi: Under staffed at check in. Took over 30 min to check in
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8,0
Punti negativi: Too many add on surcharges.
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4,4
Punti positivi: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
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2,0
No Cars
Punti negativi: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
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N°7 in classifica
Payless
7,5 Buono (53 recensioni)
1 sede at Aeroporto di El Paso
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Payless recensioni
Punti di autonoleggio
Payless
Punti di ritiro a Aeroporto di El Paso
6505 Convair Road Ste 400
+1 915 779 2052
| lunedì | 07:00 - 23:00 |
| martedì | 07:00 - 23:00 |
| mercoledì | 07:00 - 23:00 |
| giovedì | 07:00 - 23:00 |
| venerdì | 07:00 - 23:00 |
| sabato | 07:00 - 23:00 |
| domenica | 07:00 - 23:00 |
Tutte le recensioni Payless
Recensioni per Payless a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Service
Punti negativi: Steer wheel miss aligned
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2,0
Punti positivi: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
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9,6
Punti positivi: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Punti negativi: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
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2,0
Punti negativi: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
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8,0
Punti positivi: Value for the money
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10,0
Punti positivi: Great Customer service
Punti negativi: Nothing
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10,0
Punti negativi: It was a flawless transaction and a fine car
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8,8
Punti positivi: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Punti negativi: A little quicker drop off. Everything else was very good. Car was great.
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2,0
Punti negativi: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
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8,8
Great car, ok price.
Punti positivi: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Punti negativi: Took a while to get the car ready for us.
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6,0
Didn’t have my car
Punti positivi: They had a bigger SUV
Punti negativi: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
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10,0
Great rental car experien e
Punti positivi: Easy pick up and drop off. Had to upgrade and did not cost a fortune. What I was quoted was what I paid.
Punti negativi: N/A
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10,0
Punti positivi: Service
Punti negativi: Steer wheel miss aligned
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9,6
Punti positivi: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Punti negativi: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
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10,0
Punti positivi: Great Customer service
Punti negativi: Nothing
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10,0
Punti negativi: It was a flawless transaction and a fine car
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8,8
Punti positivi: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Punti negativi: A little quicker drop off. Everything else was very good. Car was great.
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8,8
Great car, ok price.
Punti positivi: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Punti negativi: Took a while to get the car ready for us.
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10,0
Great rental car experien e
Punti positivi: Easy pick up and drop off. Had to upgrade and did not cost a fortune. What I was quoted was what I paid.
Punti negativi: N/A
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2,0
Punti positivi: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
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2,0
Punti negativi: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
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2,0
Punti negativi: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
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6,0
Didn’t have my car
Punti positivi: They had a bigger SUV
Punti negativi: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
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N°8 in classifica
Budget
7,2 Buono (27 recensioni)
1 sede at Aeroporto di El Paso
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Budget recensioni
Punti di autonoleggio
Budget
Punti di ritiro a Aeroporto di El Paso
6701 Convair Road
+1 915 779 2532
| lunedì | 08:00 - 20:00 |
| martedì | 08:00 - 20:00 |
| mercoledì | 08:00 - 20:00 |
| giovedì | 08:00 - 20:00 |
| venerdì | 08:00 - 20:00 |
| sabato | 08:00 - 20:00 |
| domenica | 08:00 - 20:00 |
Tutte le recensioni Budget
Recensioni per Budget a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti negativi: Drop off was a little scary since no one was present
recensione fornita da
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4,8
Punti positivi: NOTHING.
Punti negativi: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
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4,0
Punti positivi: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Punti negativi: Confirmed selection maintain vehicles better lots rattles
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2,0
Punti positivi: Nothing
Punti negativi: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Punti positivi: They gave me a reservation.
Punti negativi: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
recensione fornita da
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2,0
Punti negativi: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
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6,8
Punti negativi: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
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10,0
great
Punti positivi: immediate receiving !
Punti negativi: No issues to drop off
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8,8
Punti positivi: Drop off was super easy and efficient
Punti negativi: N/a
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7,6
Budget did not have a car ready for me
Punti positivi: Nice follks, nice car
Punti negativi: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
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2,0
Punti positivi: Not reliable company
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6,0
Punti positivi: Car was comfortable and drove well
Punti negativi: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.
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10,0
Punti negativi: Drop off was a little scary since no one was present
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10,0
great
Punti positivi: immediate receiving !
Punti negativi: No issues to drop off
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8,8
Punti positivi: Drop off was super easy and efficient
Punti negativi: N/a
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6,8
Punti negativi: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00. There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!! This this day we are still trying to fix all the mistakes that were made by Budget!!!
recensione fornita da
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7,6
Budget did not have a car ready for me
Punti positivi: Nice follks, nice car
Punti negativi: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
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4,8
Punti positivi: NOTHING.
Punti negativi: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
recensione fornita da
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4,0
Punti positivi: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Punti negativi: Confirmed selection maintain vehicles better lots rattles
recensione fornita da
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2,0
Punti positivi: Nothing
Punti negativi: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
recensione fornita da
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2,0
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Punti positivi: They gave me a reservation.
Punti negativi: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
recensione fornita da
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2,0
Punti negativi: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
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2,0
Punti positivi: Not reliable company
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6,0
Punti positivi: Car was comfortable and drove well
Punti negativi: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.
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N°9 in classifica
Advantage
6,7 Buono (83 recensioni)
1 sede at Aeroporto di El Paso
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Advantage recensioni
Punti di autonoleggio
Advantage
Punti di ritiro a Aeroporto di El Paso
6701 Convair Rd - Suite V
+1 915 781 7689
| lunedì | 06:00 - 23:59 |
| martedì | 06:00 - 23:59 |
| mercoledì | 06:00 - 23:59 |
| giovedì | 06:00 - 23:59 |
| venerdì | 06:00 - 23:59 |
| sabato | 06:00 - 23:59 |
| domenica | 06:00 - 23:59 |
Tutte le recensioni Advantage
Recensioni per Advantage a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti negativi: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
recensione fornita da
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5,2
Punti positivi: Price was ok. No line at pick-up (which should have warned me)
Punti negativi: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
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10,0
Punti negativi: Great service
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4,4
Punti positivi: Car was fine, service was lacking.
Punti negativi: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
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10,0
Punti positivi: Staff was friendly and process was quick
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6,8
Punti positivi: Friendly staff, solid car. Just had a few nicks and had bad pickup.
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10,0
Punti positivi: Staff super friendly.
Punti negativi: Can't think of anything.
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7,2
Punti positivi: The car was clean and in good care.
Punti negativi: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
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10,0
Punti positivi: love the team in El Paso at Advantage, both inside and out in the garage
Punti negativi: gotta say that not one thing could have been done better..., just sayin'.
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2,0
Punti positivi: Nothing
Punti negativi: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
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10,0
Fast, friendly service
Punti positivi: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
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2,0
Stranded
Punti negativi: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
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10,0
Punti negativi: Great service
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10,0
Punti positivi: Staff was friendly and process was quick
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10,0
Punti positivi: Staff super friendly.
Punti negativi: Can't think of anything.
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10,0
Punti positivi: love the team in El Paso at Advantage, both inside and out in the garage
Punti negativi: gotta say that not one thing could have been done better..., just sayin'.
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10,0
Fast, friendly service
Punti positivi: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
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6,8
Punti positivi: Friendly staff, solid car. Just had a few nicks and had bad pickup.
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7,2
Punti positivi: The car was clean and in good care.
Punti negativi: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
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2,0
Punti negativi: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
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5,2
Punti positivi: Price was ok. No line at pick-up (which should have warned me)
Punti negativi: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
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4,4
Punti positivi: Car was fine, service was lacking.
Punti negativi: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
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2,0
Punti positivi: Nothing
Punti negativi: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
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2,0
Stranded
Punti negativi: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
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N°10 in classifica
National
6,4 Buono (6 recensioni)
1 sede at Aeroporto di El Paso
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National recensioni
Punti di autonoleggio
National
Punti di ritiro a Aeroporto di El Paso
6505 Convair Rd
+1 833 659 1915
| lunedì | 06:00 - 23:30 |
| martedì | 06:00 - 23:30 |
| mercoledì | 06:00 - 23:30 |
| giovedì | 06:00 - 23:30 |
| venerdì | 06:00 - 23:30 |
| sabato | 06:00 - 23:30 |
| domenica | 06:00 - 23:30 |
Tutte le recensioni National
Recensioni per National a Aeroporto di El Paso
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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6,4
"system" over charged me
Punti positivi: Car was clean and reliable. I drove a compact a little over 500 miles.
Punti negativi: The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.
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6,4
"sistema" sobre me cargó
Punti positivi: El coche estaba limpio y era fiable. Manejé un compacto un poco más de 500 millas.
Punti negativi: El hecho de que obtuve una factura de tarjeta de crédito por más de cien dólares más de lo que había firmado en el momento de la recogida. Si no hubiera comprobado, podría haber sido reforzado con la tarifa a casi equivalente a un billete de avión. Tuve que llamar y me dijeron que el sistema informático estaba sobrecargado.
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6,4
"system" over charged me
Punti positivi: Car was clean and reliable. I drove a compact a little over 500 miles.
Punti negativi: The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.
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6,4
"sistema" sobre me cargó
Punti positivi: El coche estaba limpio y era fiable. Manejé un compacto un poco más de 500 millas.
Punti negativi: El hecho de que obtuve una factura de tarjeta de crédito por más de cien dólares más de lo que había firmado en el momento de la recogida. Si no hubiera comprobado, podría haber sido reforzado con la tarifa a casi equivalente a un billete de avión. Tuve que llamar y me dijeron que el sistema informático estaba sobrecargado.
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Punti di autonoleggio
Advance Car And Truck Rental
Punti di ritiro a Aeroporto di El Paso
6701 Convair Rd Suite V, El Paso, Texas
+1 915 781 7689
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Punti di autonoleggio
Easirent
Punti di ritiro a Aeroporto di El Paso
El Paso International Airport
| lunedì | 00:01 - 23:59 |
| martedì | 00:01 - 23:59 |
| mercoledì | 00:01 - 23:59 |
| giovedì | 00:01 - 23:59 |
| venerdì | 00:01 - 23:59 |
| sabato | 00:01 - 23:59 |
| domenica |
Agenzie di autonoleggio a Aeroporto di El Paso
Consigli per noleggiare auto a Aeroporto di El Paso
- Prenota la tua auto a noleggio a Aeroporto di El Paso almeno 2 settimane di anticipo per assicurarti prezzi più bassi