Recensioni recenti
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6,0
Punti positivi: Drop off went well. Car had great gas mileage.
Punti negativi: We waited a long time when we came to pick up the car and it wasn't at the airport like when I booked it.
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10,0
Punti positivi: The vehicle was badass. The lady at the counter was sweet, patient, accommodating and helpful.
Punti negativi: Everything was great!
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10,0
Punti positivi: Perfect experience!
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3,6
Punti negativi: i will never use kayak
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10,0
Punti positivi: Friendly staff.
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8,4
Rebooked SFO to PDX
Punti positivi: My flight was cancelled from SFO to McKinleyville, so I had to rebook my car rental to leave from SFO and drove north. Top marks to Arlene, who worked very hard to get me the best rebooking deal possible, and it only cost me an extra $75 or so to depart from a completely different city.
Punti negativi: Other than the pain of rescheduling and having to drive an SUV that guzzled gas (I only needed an economy), I appreciated their help and it was a good rental experience.
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5,2
Bate and switch
Punti positivi: that they had a car
Punti negativi: That all they had was a subcompact car and not the standard size car I ordered
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6,0
Punti positivi: The car was ready when we needed it; friendly clerk.
Punti negativi: Bummed out that the car was NOT clean. They didn't bother to wash the car or windshield, inside not vacuumed or cleaned out, and even had some granola bar wrapper left in car. When we reported the unclean car (when we returned the car) they said sorry, but they were short staffed.
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2,0
rudest counter persons ever
Punti positivi: it's located closest to my home.
Punti negativi: looked up hertz payment info online, and noted that some outlets do not accept debit cards. called the branch to speak with an agent, and was assured they do accept debit cards. got a ride to the airport, and was told they DO accept debit cards, but only on arrival to the airport with a valid flight boarding card. my ride had already departed. no other local companies had any cars remaining, there is no reception for most cell phone carriers. the agent next door (national, avis) did not have cars available, but at least called the airporter so i could get home ($40). i found a car 2 days later, for $90+ more, so they cost me over $100 because they do not bother to provide accurate payment info. jacob and melissa were slow, and rude throughout,. other than offering to let me make a local call, they did nothing to make this attempted rent anything other than miserable.
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2,8
A Dodge FWD Journey is NOT a Toyota 4-Runner AWD O
Punti positivi: Was clean
Punti negativi: WAS NOT an AWD OR 4WD like advertised and the counter person says to me after stating I need to drive into the Sierra Nevada, VERY SNOWY, mountains..."Well at least it's not a rear wheel drive car"? I have rented several times from Hertz. The last time was what I paid for. This time I paid $391.00 for a 1 day rental of basically a mini van? A fwd car/mini van thing is NOT even in the same classification as a Toyota 4-Runner AWD SUV...obviously Hertz is trying to BAIT and switch for a lessor vehicle and is basically false advertisement...
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10,0
Punti positivi: I got a very nice car and it was easy even on a Saturday!
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10,0
Punti positivi: The vehicle was badass. The lady at the counter was sweet, patient, accommodating and helpful.
Punti negativi: Everything was great!
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10,0
Punti positivi: Perfect experience!
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10,0
Punti positivi: Friendly staff.
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10,0
Punti positivi: I got a very nice car and it was easy even on a Saturday!
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6,0
Punti positivi: Drop off went well. Car had great gas mileage.
Punti negativi: We waited a long time when we came to pick up the car and it wasn't at the airport like when I booked it.
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3,6
Punti negativi: i will never use kayak
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5,2
Bate and switch
Punti positivi: that they had a car
Punti negativi: That all they had was a subcompact car and not the standard size car I ordered
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6,0
Punti positivi: The car was ready when we needed it; friendly clerk.
Punti negativi: Bummed out that the car was NOT clean. They didn't bother to wash the car or windshield, inside not vacuumed or cleaned out, and even had some granola bar wrapper left in car. When we reported the unclean car (when we returned the car) they said sorry, but they were short staffed.
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2,0
rudest counter persons ever
Punti positivi: it's located closest to my home.
Punti negativi: looked up hertz payment info online, and noted that some outlets do not accept debit cards. called the branch to speak with an agent, and was assured they do accept debit cards. got a ride to the airport, and was told they DO accept debit cards, but only on arrival to the airport with a valid flight boarding card. my ride had already departed. no other local companies had any cars remaining, there is no reception for most cell phone carriers. the agent next door (national, avis) did not have cars available, but at least called the airporter so i could get home ($40). i found a car 2 days later, for $90+ more, so they cost me over $100 because they do not bother to provide accurate payment info. jacob and melissa were slow, and rude throughout,. other than offering to let me make a local call, they did nothing to make this attempted rent anything other than miserable.
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2,8
A Dodge FWD Journey is NOT a Toyota 4-Runner AWD O
Punti positivi: Was clean
Punti negativi: WAS NOT an AWD OR 4WD like advertised and the counter person says to me after stating I need to drive into the Sierra Nevada, VERY SNOWY, mountains..."Well at least it's not a rear wheel drive car"? I have rented several times from Hertz. The last time was what I paid for. This time I paid $391.00 for a 1 day rental of basically a mini van? A fwd car/mini van thing is NOT even in the same classification as a Toyota 4-Runner AWD SUV...obviously Hertz is trying to BAIT and switch for a lessor vehicle and is basically false advertisement...
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