| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti positivi: Nada
Punti negativi: No estaba ningún personal a la hora de entrega
Buen servicio de entrega
Punti positivi: Rapidez entrega
Punti negativi: Nadie recibe auto al llegar
Buen servicio de entrega
Punti positivi: Rapidez en la entrega
Punti negativi: Nadie recibe el auto al llegar
Punti positivi: How quick it was to arrive and pick up the car.
Punti negativi: The insurance cost was too expensive and the cost should be transparent. The car had issues, I think it was involved in an accident.
Punti positivi: The helpful and very friendly of the agent Alberto
Punti negativi: I don’t see nothing that you can do better.
Terriblemente mala experiencia
Punti positivi: Nada
Punti negativi: Por los incompetentes de cartrawler.com, que el app cambia día y hora, llegaba el dia 5 de julio a las 00:15 pero la app lo tomo para el 4, un dia antes y no me ayudaron a cambiarlo x que un inepto se puso a discutir en vez de ayudar...solo me robaron $1680 pesos
Punti positivi: ¿Qué tan rápido fue llegar y recoger el coche.
Punti negativi: El costo del seguro era demasiado caro y el costo debería ser transparente. El coche tenía problemas, creo que estuvo implicado en un accidente.
Punti positivi: El servicial y muy amable del agente Alberto
Punti negativi: No veo nada que pueda hacer mejor.
Punti positivi: How quick it was to arrive and pick up the car.
Punti negativi: The insurance cost was too expensive and the cost should be transparent. The car had issues, I think it was involved in an accident.
Terriblemente mala experiencia
Punti positivi: Nada
Punti negativi: Por los incompetentes de cartrawler.com, que el app cambia día y hora, llegaba el dia 5 de julio a las 00:15 pero la app lo tomo para el 4, un dia antes y no me ayudaron a cambiarlo x que un inepto se puso a discutir en vez de ayudar...solo me robaron $1680 pesos
Punti positivi: ¿Qué tan rápido fue llegar y recoger el coche.
Punti negativi: El costo del seguro era demasiado caro y el costo debería ser transparente. El coche tenía problemas, creo que estuvo implicado en un accidente.
Punti positivi: Staff was friendly and helpful but was still far below my worst expectations.
Punti negativi: There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.
Punti positivi: The price was good.
Punti negativi: Waiting time was not so great.
Punti negativi: Be open. Do not allow vendor to place pick up times when they are closed.
Punti negativi: closing time is not what they say it is
Punti positivi: You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.
Punti negativi: The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
Punti positivi: Nothing about it.
Punti negativi: everything
DECEIVING!!!
Punti positivi: Almost nothing.
Punti negativi: Pretty much everything. I rented a Jeep and they didn’t even own any. Gave me a Renault suv that was low in power and all scratched up. Rental pick up isn’t even near the airport, had to use a taxi to get to location. Then the price I already paid for the rental didn’t include the insurance. Paid over $350 more when I got there otherwise I couldn’t even touch the car. Overall I wouldn’t give any stars tbh. It was a hassle and very deceiving. Don’t use kayak for car rentals period. Will never make the same mistake!!!
Misleading
Punti positivi: At least it didn't break down.
Punti negativi: Didn't have a system of picking up from airport..no shuttle, had to call repeatedly. Car was twice the price on reservation due to insurance which I could not waive. Car which was reserved was not there. Total different car was there. Only one car available. Hold was absurdly high. Took forever to get the incredibly small car they had. Car was dirty.
Didn’t listen a word
Punti positivi: Nothing
Punti negativi: No comments
Great deal and service.
Punti positivi: The pick up and drop off was easy. The agency stayed in touch and was very helpful.
Punti negativi: The car did have some bumps and scratches prior. We made sure to get pictures.
Wrong car
Punti negativi: We wanted a specific car. That is why we reserved it weeks in advance. We got there and they didn’t have it. So they gave us what they wanted to give us. The car was also falling apart. We had to get a whole new rental car the day after getting ours. We also asked about shuttle service and they said they had it. When I landed I’m another country they did not..
Punti positivi: They are not at the airport
Punti negativi: There is no way to contact them, they are located two miles from the airport
Punti positivi: The price was good.
Punti negativi: Waiting time was not so great.
Great deal and service.
Punti positivi: The pick up and drop off was easy. The agency stayed in touch and was very helpful.
Punti negativi: The car did have some bumps and scratches prior. We made sure to get pictures.
Punti positivi: Staff was friendly and helpful but was still far below my worst expectations.
Punti negativi: There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.
Punti negativi: Be open. Do not allow vendor to place pick up times when they are closed.
Punti positivi: You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.
Punti negativi: The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
Punti positivi: Nothing about it.
Punti negativi: everything
DECEIVING!!!
Punti positivi: Almost nothing.
Punti negativi: Pretty much everything. I rented a Jeep and they didn’t even own any. Gave me a Renault suv that was low in power and all scratched up. Rental pick up isn’t even near the airport, had to use a taxi to get to location. Then the price I already paid for the rental didn’t include the insurance. Paid over $350 more when I got there otherwise I couldn’t even touch the car. Overall I wouldn’t give any stars tbh. It was a hassle and very deceiving. Don’t use kayak for car rentals period. Will never make the same mistake!!!
Misleading
Punti positivi: At least it didn't break down.
Punti negativi: Didn't have a system of picking up from airport..no shuttle, had to call repeatedly. Car was twice the price on reservation due to insurance which I could not waive. Car which was reserved was not there. Total different car was there. Only one car available. Hold was absurdly high. Took forever to get the incredibly small car they had. Car was dirty.
Didn’t listen a word
Punti positivi: Nothing
Punti negativi: No comments
Wrong car
Punti negativi: We wanted a specific car. That is why we reserved it weeks in advance. We got there and they didn’t have it. So they gave us what they wanted to give us. The car was also falling apart. We had to get a whole new rental car the day after getting ours. We also asked about shuttle service and they said they had it. When I landed I’m another country they did not..
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti negativi: Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,
Punti positivi: Do not rent here!!
They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damaged
Punti negativi: No not offer this company anymore
I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget
Punti negativi: I had made a reservation for a vehicle with plenty of time in advance and when I show up to pick up the car, they said they no longer had the car available. They couldn’t respect the reservation price or anything.
Punti positivi: El personal el cual me atendió muy amable
Punti negativi: Poner los precios que en realidad se cobran ya que pague lo doble de lo cual habían mencionado y con un coche más pequeño, solo no sean engañosos con esa información
Punti negativi: I reserved the car with an 11AM pickup time. I called the local office to confirm that this was correct. I reached the airport and the person working there said that they didn’t have anything available, and that their system showed the reservation as 11pm. We were not able to rent the car.
Punti positivi: The vehicle I rented was available
Punti negativi: Insurance costs were not disclosed and turned up to be three times the rental cost.
Hidden costs
Punti positivi: Everyone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.
Punti negativi: I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
Mienten
Punti positivi: Los autos estan muy bn.....
Punti negativi: No coisiden los presios que ponen la pág...
Al llegar a la arrendadora te suben el doble, que los seguros, que los impiestos y al final sales pagando mucho mas que lo que realmente te dice que cuesta...
Car
Punti positivi: The car was ok.
Punti negativi: The insurance price was triple the price of the car.
Punti negativi: Promoción engańosa
Punti negativi: Price was not accurate
Great service
Punti positivi: Got a brand new car and staff was very helpful
Hidden costs
Punti positivi: Everyone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.
Punti negativi: I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
Car
Punti positivi: The car was ok.
Punti negativi: The insurance price was triple the price of the car.
Punti negativi: Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,
Punti positivi: Do not rent here!!
They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damaged
Punti negativi: No not offer this company anymore
I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget
Punti negativi: I had made a reservation for a vehicle with plenty of time in advance and when I show up to pick up the car, they said they no longer had the car available. They couldn’t respect the reservation price or anything.
Punti positivi: El personal el cual me atendió muy amable
Punti negativi: Poner los precios que en realidad se cobran ya que pague lo doble de lo cual habían mencionado y con un coche más pequeño, solo no sean engañosos con esa información
Punti negativi: I reserved the car with an 11AM pickup time. I called the local office to confirm that this was correct. I reached the airport and the person working there said that they didn’t have anything available, and that their system showed the reservation as 11pm. We were not able to rent the car.
Punti positivi: The vehicle I rented was available
Punti negativi: Insurance costs were not disclosed and turned up to be three times the rental cost.
Mienten
Punti positivi: Los autos estan muy bn.....
Punti negativi: No coisiden los presios que ponen la pág...
Al llegar a la arrendadora te suben el doble, que los seguros, que los impiestos y al final sales pagando mucho mas que lo que realmente te dice que cuesta...
Punti negativi: Promoción engańosa
Punti negativi: Price was not accurate
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti negativi: The car I reserved was not honored for me at pick up, instead they gave me another car that was not ready to be released. Halfway through my trip the oil warning cane on, checked the engine oil level and it had almost nothing so I HAD to BUY oil for this car to keep the engine from blowing. Not happy at all.
Punti negativi: Insurance price to expensive
Punti positivi: Never rent a car.
Punti negativi: They just want to robe your money. I will never rent a car with them. I lost my money and they never gave me the rental car.
Punti positivi: Car was clean and waiting for us.
Punti negativi: The actual price quoted was not what we ended up paying. Very misleading on rental rate
Punti positivi: The carr was very affordable on gas nice and clean
Punti negativi: I love the service
Punti positivi: No very rude and not helpful.
Punti negativi: Go with a better rental agency.
Punti positivi: They didn't honor my reservation when I arrived and wanted to charge me triple of my original contract
Punti negativi: Didn't bother trying to accommodate me, so I went some where else
Punti negativi: We rented a van when we got there they said they had no vans and would not have any, any time soon? The reservation meant nothing! Being in a foreign country is stressful enough but not having transportation made things harder.
Punti positivi: Staff was friendly, car was in very good shape.
Punti negativi: Pick-up took over 40 minutes, even though I had a reservation and confirmed it a couple hours before. They added on roadside assistance and medical insurance, even though I was clearly that I ONLY wanted the third-party protection insurance.
Punti negativi: Arrived and the rental did have our rental on file. They claimed they had no cars, but luckily found one. Yet, had to pay over $100 more. On top of that, the car was full of live mosquitoes.
Punti negativi: Is to expensive
Punti negativi: They lie about the price I end up with Avis
From 8 us to 170 us they try to Charge me
When I got there , such a trick
Punti negativi: The car I reserved was not honored for me at pick up, instead they gave me another car that was not ready to be released. Halfway through my trip the oil warning cane on, checked the engine oil level and it had almost nothing so I HAD to BUY oil for this car to keep the engine from blowing. Not happy at all.
Punti positivi: Never rent a car.
Punti negativi: They just want to robe your money. I will never rent a car with them. I lost my money and they never gave me the rental car.
Punti positivi: Car was clean and waiting for us.
Punti negativi: The actual price quoted was not what we ended up paying. Very misleading on rental rate
Punti positivi: No very rude and not helpful.
Punti negativi: Go with a better rental agency.
Punti positivi: They didn't honor my reservation when I arrived and wanted to charge me triple of my original contract
Punti negativi: Didn't bother trying to accommodate me, so I went some where else
Punti negativi: We rented a van when we got there they said they had no vans and would not have any, any time soon? The reservation meant nothing! Being in a foreign country is stressful enough but not having transportation made things harder.
Punti positivi: Staff was friendly, car was in very good shape.
Punti negativi: Pick-up took over 40 minutes, even though I had a reservation and confirmed it a couple hours before. They added on roadside assistance and medical insurance, even though I was clearly that I ONLY wanted the third-party protection insurance.
Punti negativi: Arrived and the rental did have our rental on file. They claimed they had no cars, but luckily found one. Yet, had to pay over $100 more. On top of that, the car was full of live mosquitoes.
Punti negativi: Is to expensive
Punti negativi: They lie about the price I end up with Avis
From 8 us to 170 us they try to Charge me
When I got there , such a trick
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Good experience in mexico
Punti positivi: Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)
Punti negativi: Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.
Bad Experience
Punti positivi: Nothing
Punti negativi: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Punti positivi: The employees are very nice, and helpful
I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Punti negativi: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
Punti positivi: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Punti negativi: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
Ridiculous
Punti positivi: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Punti negativi: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
This is just a drop off
Punti positivi: Looks like they have more cara
Punti negativi: It's hard to find
Good experience but make sure you read the fine print
Punti positivi: Customer service, drop off/pick up experience, clean place
Punti negativi: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
Horrible - Europcar México
Punti positivi: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
Overpriced insurance packages
Punti positivi: Get a car from a local hotel.
Punti positivi: The car was nice and clean
Punti negativi: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. ..
Plus the car was not available and had to take another one.
Buena experiencia en méxico
Punti positivi: Personal cortés. Buen coche. Muy satisfechos con la inspección de vuelta de la condición del coche. El coche estaba impecable en la recogida. (Por desgracia, no pude volverlo tan limpio - lavé el coche la noche antes de entrar, y el polvo mexicano quitó el brillo. Quería darle un aspecto. Mejor)
Punti negativi: No me gustó la explicación del costo. Al entrar, me dejaron totalmente confundido sobre los precios, con el seguro. Luego ingresaron alrededor de US$400 en mi tarjeta de crédito, como “depósito”?. Cuando me puse el coche, dijeron, pagar la nueva "factura" y se cancelan sus $400. Al menos eso es lo que creo que dijeron - veré cuando recibo la factura de mi tarjeta de crédito más tarde este mes. Si, de hecho, esos 400 dólares son cancelados - entonces National fue verdaderamente excelente - el precio era muy razonable (es decir, muy competitivo). Si no, una especie de estafa.
Good experience in mexico
Punti positivi: Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)
Punti negativi: Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.
Punti positivi: The car was nice and clean
Buena experiencia en méxico
Punti positivi: Personal cortés. Buen coche. Muy satisfechos con la inspección de vuelta de la condición del coche. El coche estaba impecable en la recogida. (Por desgracia, no pude volverlo tan limpio - lavé el coche la noche antes de entrar, y el polvo mexicano quitó el brillo. Quería darle un aspecto. Mejor)
Punti negativi: No me gustó la explicación del costo. Al entrar, me dejaron totalmente confundido sobre los precios, con el seguro. Luego ingresaron alrededor de US$400 en mi tarjeta de crédito, como “depósito”?. Cuando me puse el coche, dijeron, pagar la nueva "factura" y se cancelan sus $400. Al menos eso es lo que creo que dijeron - veré cuando recibo la factura de mi tarjeta de crédito más tarde este mes. Si, de hecho, esos 400 dólares son cancelados - entonces National fue verdaderamente excelente - el precio era muy razonable (es decir, muy competitivo). Si no, una especie de estafa.
Punti positivi: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Punti negativi: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
Good experience but make sure you read the fine print
Punti positivi: Customer service, drop off/pick up experience, clean place
Punti negativi: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
Punti negativi: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. ..
Plus the car was not available and had to take another one.
Bad Experience
Punti positivi: Nothing
Punti negativi: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Punti positivi: The employees are very nice, and helpful
I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Punti negativi: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
Ridiculous
Punti positivi: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Punti negativi: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
This is just a drop off
Punti positivi: Looks like they have more cara
Punti negativi: It's hard to find
Horrible - Europcar México
Punti positivi: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
Overpriced insurance packages
Punti positivi: Get a car from a local hotel.
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti negativi: I recommend
Punti positivi: Nothing
Punti negativi: Customer service is terrible
I assumed they'd get me for insurance and it ended up being less
Punti positivi: They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).
Punti negativi: Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.
Punti negativi: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
Horrible!
Punti positivi: Nothing at all!
Punti negativi: Didn’t like the customer service
Hidden fees
Wait time
False advertising
Everything was completely horrible!
Waited 2 hours for a shuttle that never showed up.
Tried to call the company and all the number were “out of service”
Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit.
Everything was simply horrible!
Punti negativi: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
Punti positivi: the car over all was ok
Punti negativi: the contact was not respected i endinnng paying #3 times mor as was in my reservation
Hidden fees
Punti positivi: The vehicles comfort and style
Punti negativi: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
Punti positivi: Absolutely nothing !
Punti negativi: Everything ! Absolutely terrible service! I had problems renting a car twice from you! Will never use this company or recommend it to anyone
Punti negativi: Lo recomiendo
Punti positivi: Nada
Punti negativi: El Servicio de atención al cliente es terrible
Asumí que me conseguirían para el seguro y terminó siendo menos
Punti positivi: Eran muy amables y profesionales. Terminó siendo menos de lo que pensaba. Pagué alrededor de $288 por un alquiler de domingo a viernes por la mañana, que incluía cobertura completa. Realmente no está mal. El coche estaba limpio y también funcionaba muy bien. Consejo: Cuando conduzca en México esté preparado para pagar siempre en pesos y recuerde que siempre es servicio completo (no puede bombear su propio gas).
Punti negativi: El seguro de alquiler de automóviles en México es diferente al de Estados Unidos. Eso me esperaba. Terminó siendo menos de lo que pensaba. Pagué alrededor de $288 por un alquiler de domingo a viernes por la mañana, que incluía cobertura completa. Realmente no está mal.
Punti negativi: I recommend
I assumed they'd get me for insurance and it ended up being less
Punti positivi: They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).
Punti negativi: Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.
Punti negativi: Lo recomiendo
Asumí que me conseguirían para el seguro y terminó siendo menos
Punti positivi: Eran muy amables y profesionales. Terminó siendo menos de lo que pensaba. Pagué alrededor de $288 por un alquiler de domingo a viernes por la mañana, que incluía cobertura completa. Realmente no está mal. El coche estaba limpio y también funcionaba muy bien. Consejo: Cuando conduzca en México esté preparado para pagar siempre en pesos y recuerde que siempre es servicio completo (no puede bombear su propio gas).
Punti negativi: El seguro de alquiler de automóviles en México es diferente al de Estados Unidos. Eso me esperaba. Terminó siendo menos de lo que pensaba. Pagué alrededor de $288 por un alquiler de domingo a viernes por la mañana, que incluía cobertura completa. Realmente no está mal.
Punti positivi: Nothing
Punti negativi: Customer service is terrible
Punti negativi: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
Horrible!
Punti positivi: Nothing at all!
Punti negativi: Didn’t like the customer service
Hidden fees
Wait time
False advertising
Everything was completely horrible!
Waited 2 hours for a shuttle that never showed up.
Tried to call the company and all the number were “out of service”
Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit.
Everything was simply horrible!
Punti negativi: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
Punti positivi: the car over all was ok
Punti negativi: the contact was not respected i endinnng paying #3 times mor as was in my reservation
Hidden fees
Punti positivi: The vehicles comfort and style
Punti negativi: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
Punti positivi: Absolutely nothing !
Punti negativi: Everything ! Absolutely terrible service! I had problems renting a car twice from you! Will never use this company or recommend it to anyone
Punti positivi: Nada
Punti negativi: El Servicio de atención al cliente es terrible
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti positivi: When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.
Punti negativi: Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......
Punti positivi: Nothing what i expected, terrible service and hidden charges, not the price they say it is.
Punti negativi: Accurate pricing
They didn't respect the reservation with you guys
Punti positivi: Nothing
Punti negativi: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
Give your review a headline
Punti positivi: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
Punti positivi: Nada de lo que esperaba, un servicio terrible y cargos ocultos, no el precio que dicen que es.
Punti negativi: Precios precisos
No respetaron la reserva con ustedes
Punti positivi: Nada
Punti negativi: El servicio era pobre, el seguro con reserva de kayak era caro (alrededor de $900.00dollars en total) en general, no estaba contento, también perdí una de la cubierta de neumáticos y tuve que pagar en efectivo sin pagar allí $1,300.00pesos porque dijeron que el seguro no lo cubría.
Dé a su revisión un título
Punti positivi: No había servicio de transporte desde el aeropuerto hasta la ubicación de alquiler, intenté llamar y nadie estaba disponible. Llegamos a la ubicación en taxi y no había servicio allí para ayudar.
Punti positivi: When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.
Punti negativi: Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......
Punti positivi: Nothing what i expected, terrible service and hidden charges, not the price they say it is.
Punti negativi: Accurate pricing
They didn't respect the reservation with you guys
Punti positivi: Nothing
Punti negativi: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
Give your review a headline
Punti positivi: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
Punti positivi: Nada de lo que esperaba, un servicio terrible y cargos ocultos, no el precio que dicen que es.
Punti negativi: Precios precisos
No respetaron la reserva con ustedes
Punti positivi: Nada
Punti negativi: El servicio era pobre, el seguro con reserva de kayak era caro (alrededor de $900.00dollars en total) en general, no estaba contento, también perdí una de la cubierta de neumáticos y tuve que pagar en efectivo sin pagar allí $1,300.00pesos porque dijeron que el seguro no lo cubría.
Dé a su revisión un título
Punti positivi: No había servicio de transporte desde el aeropuerto hasta la ubicación de alquiler, intenté llamar y nadie estaba disponible. Llegamos a la ubicación en taxi y no había servicio allí para ayudar.
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti positivi: Customer service representatives were friendly
Punti negativi: The company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary
Punti negativi: The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.
Punti negativi: The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.
Punti positivi: The only thing I liked, was i was running g late and they took me to the airport right away.
Punti negativi: They can refund me the deposite right away not keep it for ransom it's been a mouth already and nothing is happening need to make a claim.
Punti positivi: The staff upon return was courteous and polite.
Punti negativi: Don’t allow me to book for a certain price and then TRIPLE it once I’m there! Completely unacceptable! Felt like I was taken advantage of!! Will never use Budget again!
Punti negativi: Took too long to get the car. Short on staff.
Punti negativi: Cobraron US$80 al recibir el coche porque segun ellos en Mexico, se exige un Liability mayor al incluido en la reserva inicial de $750.000 pesos mexicanos, y que debe ser el seguro por $2 millones de pesos mex.
la Camioneta no estaba en las mejores condiciones, plumillas del limpiavidrios defectuos
Punti positivi: Nothing
Punti negativi: Everything
Punti negativi: Check in was long, we had to wait for a while for the guy to wash the car. It arrived when we did so we understood we needed to wait for them to prepare it for us, but he washed others even after he was told to wash ours first. Also no car manual MUCH needed bc we got a flat tire!!
Punti positivi: DO NOT RENT HERE, they alter the prices so much
Horrible
Punti negativi: Renting a car in Mexico is horrible they don’t tell you until you get there that you have to purchase their insurance that cost about $15-$2500 .
Took like two hours to get a car!
Punti positivi: Nothing
Punti negativi: It took way to long to get a car almost two hours. They don’t have that much staff I’ve been to other budgets where I’m in and out with a car in less then 20 min. Wouldn’t rent from them again.
Punti positivi: Customer service representatives were friendly
Punti negativi: The company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary
Punti negativi: The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.
Punti negativi: The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.
Punti positivi: The only thing I liked, was i was running g late and they took me to the airport right away.
Punti negativi: They can refund me the deposite right away not keep it for ransom it's been a mouth already and nothing is happening need to make a claim.
Punti positivi: The staff upon return was courteous and polite.
Punti negativi: Don’t allow me to book for a certain price and then TRIPLE it once I’m there! Completely unacceptable! Felt like I was taken advantage of!! Will never use Budget again!
Punti negativi: Cobraron US$80 al recibir el coche porque segun ellos en Mexico, se exige un Liability mayor al incluido en la reserva inicial de $750.000 pesos mexicanos, y que debe ser el seguro por $2 millones de pesos mex.
la Camioneta no estaba en las mejores condiciones, plumillas del limpiavidrios defectuos
Punti positivi: Nothing
Punti negativi: Everything
Punti negativi: Check in was long, we had to wait for a while for the guy to wash the car. It arrived when we did so we understood we needed to wait for them to prepare it for us, but he washed others even after he was told to wash ours first. Also no car manual MUCH needed bc we got a flat tire!!
Punti positivi: DO NOT RENT HERE, they alter the prices so much
Horrible
Punti negativi: Renting a car in Mexico is horrible they don’t tell you until you get there that you have to purchase their insurance that cost about $15-$2500 .
Took like two hours to get a car!
Punti positivi: Nothing
Punti negativi: It took way to long to get a car almost two hours. They don’t have that much staff I’ve been to other budgets where I’m in and out with a car in less then 20 min. Wouldn’t rent from them again.
| lunedì | 00:00 - 23:59 |
| martedì | 00:00 - 23:59 |
| mercoledì | 00:00 - 23:59 |
| giovedì | 00:00 - 23:59 |
| venerdì | 00:00 - 23:59 |
| sabato | 00:00 - 23:59 |
| domenica | 00:00 - 23:59 |
Punti positivi: Nothing
Punti negativi: Stop scamming people. Just because I didn’t want to buy the insurance I was forced to take the worst car.
Punti negativi: I did not rent a car with them bc they didn’t have the car any longer for rent.
Punti positivi: The dollar location is closed said to go to thrifty, my rental online was 100$ when I talked to thrifty, they wanted 750$!!!!!
Punti negativi: Everything
Punti positivi: They are pretty efficient to pick you up and drop you off
Punti negativi: We arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car
Punti positivi: Nothing when I went they didn't have the car and wanted to sell me something more expensive
Car requested not available
Punti positivi: They had a car
Punti negativi: We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
Lo recomienda al 100%
Punti positivi: La rapidez del servicio
Cancelled at last moment over priced
Punti negativi: I didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
Punti negativi: When I got there they change the price it was extremely more expensive so I decided not to rent any car
Worset ever
Punti positivi: They did not accept your rate it was 4 times the amount.
Make sure you add insurance
Punti negativi: I truly dislike the fact that insurance is not included on the package.
I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
Punti positivi: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Punti negativi: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
Punti positivi: Nothing
Punti negativi: Stop scamming people. Just because I didn’t want to buy the insurance I was forced to take the worst car.
Punti negativi: I did not rent a car with them bc they didn’t have the car any longer for rent.
Punti positivi: The dollar location is closed said to go to thrifty, my rental online was 100$ when I talked to thrifty, they wanted 750$!!!!!
Punti negativi: Everything
Punti positivi: They are pretty efficient to pick you up and drop you off
Punti negativi: We arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car
Punti positivi: Nothing when I went they didn't have the car and wanted to sell me something more expensive
Car requested not available
Punti positivi: They had a car
Punti negativi: We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
Cancelled at last moment over priced
Punti negativi: I didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
Punti negativi: When I got there they change the price it was extremely more expensive so I decided not to rent any car
Worset ever
Punti positivi: They did not accept your rate it was 4 times the amount.
Make sure you add insurance
Punti negativi: I truly dislike the fact that insurance is not included on the package.
I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
Punti positivi: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Punti negativi: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
Punti positivi: Nothing at all never got a car rental !!!!
Punti negativi: Everything specially don’t lie about prices insurance etc ....
Punti positivi: I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY
Punti negativi: A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
Punti positivi: The car was nice
Punti negativi: They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
Rip off
Punti positivi: Nothing !
Punti negativi: I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
Did not honor reservation price. Tried to scam for a lot more!
Punti positivi: Nothing. I left without the car.
Punti negativi: Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!
It was terrible
Punti positivi: Nothing
Punti positivi: Nothing
Punti negativi: Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.
Unprofessional/Irresponsable
Punti negativi: Nobody was at the counter when I got there and their office was closed. Terrible
Punti negativi: They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.
They do not honor the price given when recerving
Punti negativi: I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUS
Punti positivi: ¡¡¡¡nada en absoluto consiguí un alquiler de coches!!!!
Punti negativi: Todo, sobre todo no mientan sobre los precios de los seguros etc ....
Punti positivi: NO me gustó que no pudiera usar el seguro que compré a través de Kayak con esta compañía de alquiler. DESPERDICIÉ MI DINERO
Punti negativi: Mucho. ¿Qué tal usted no ofrece un seguro cuando la compañía de alquiler no lo va a aceptar, lo que le exige comprar un seguro adicional?
Punti positivi: Nothing at all never got a car rental !!!!
Punti negativi: Everything specially don’t lie about prices insurance etc ....
Punti positivi: I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY
Punti negativi: A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
Punti positivi: The car was nice
Punti negativi: They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
Rip off
Punti positivi: Nothing !
Punti negativi: I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
Did not honor reservation price. Tried to scam for a lot more!
Punti positivi: Nothing. I left without the car.
Punti negativi: Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!
It was terrible
Punti positivi: Nothing
Punti positivi: Nothing
Punti negativi: Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.
Unprofessional/Irresponsable
Punti negativi: Nobody was at the counter when I got there and their office was closed. Terrible
Punti negativi: They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.
They do not honor the price given when recerving
Punti negativi: I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUS
Punti positivi: ¡¡¡¡nada en absoluto consiguí un alquiler de coches!!!!
Punti negativi: Todo, sobre todo no mientan sobre los precios de los seguros etc ....
Punti positivi: NO me gustó que no pudiera usar el seguro que compré a través de Kayak con esta compañía de alquiler. DESPERDICIÉ MI DINERO
Punti negativi: Mucho. ¿Qué tal usted no ofrece un seguro cuando la compañía de alquiler no lo va a aceptar, lo que le exige comprar un seguro adicional?
