Autonoleggi Guadalajara

Punti positivi: When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.

Punti negativi: Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......

Punti positivi: Nothing what i expected, terrible service and hidden charges, not the price they say it is.

Punti negativi: Accurate pricing

Waste of time in booking a car

Punti positivi: Nothing

Punti negativi: This was the worst experience I've ever had with a car rental company in my life. Doing any reservation with this company is an absolute waste of time as the company Payless or Budget does not honor any of these reservations. We had reserved a car in guadalajara airport several weeks in advance only to arrive in guadalajara at 5am and find out that this reservation existed but would not be honored by Payless, as priority was being given to those who had reserved it and prepaid it thru the .mx website or thru their "preferred third party website not named kayak or Carrentals.com. We were left stranded in guadalajara without a car and without any other options given. No supervisor was available nor any names of supervisors given for this lack of professionalism by the staff... Its all a scam to rent these cars out to the people who are willing to shell out 5 times the cost at the last minute instead of honoring a much cheaper rental quote to those who had planned far in advance. will never book a car thru this site ever again.

Charged price was more than 3x as much as quoted price.

Punti positivi: Sales people were friendly

Punti negativi: Charged price was more than 3x as much as quoted price. Van eat in bad condition, broken rear view mirror a and many damaged places on the exterior.

Warning..Worst ever. No car available after confirming 3 times before

Punti positivi: Never review but have to review this time. It was by far the worst car rental experience ever. I had called them directly several times to confirm and they did. However, I arrived to pick up car [at 3am] after taxi drive from airport and was told ...sorry we have no cars to honor the reservation. On top of that they told me they had about 30!! more reservations they could not honer. Rent from more reliable company and when you reserve...pay in advance so they can actually "reserve" your car.

Punti positivi: It was great gas car.

Punti negativi: Hidden fees and price was not what I had expected. I spent 3 times more.