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2,0
Punti negativi: The truck was filthy dirty . My son and I had Bad allergies as it is , bad experience.
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6,0
Punti positivi: The Scottsdale staff -- was really great except for the errant pick up driver that took nearly an hour to come pick me up...
Punti negativi: Windows --- could always be cleaner ... And if car was indeed serviced before we picked it up -- the notification should be reset
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8,0
Punti positivi: I liked the size of the Tahoe. The staff was courteous and friendly. They gave me 10% discount because the vehicle wasn’t cleaned and we had to wait a half hour.
Punti negativi: The vehicle wasn’t cleaned and did not have 4X4. It snowed up in the Grand Canyon area and driving was treacherous. I rented this vehicle assuming it did
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2,0
Punti negativi: They didn't have the car...
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10,0
Great service
Punti positivi: I got a complimentary upgrade, and when I had to make changes in the schedule they were accommodating . And it was easy to get ahold of them.
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10,0
Excellent Staff
Punti positivi: The people working at Enterprise Scottsdale were so nice.
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10,0
Great value
Punti positivi: Great value, friendly staff
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9,6
Punti positivi: Even though they are very busy they always give you great customer service, very thorough when explaining the car features.
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8,8
Punti positivi: Easy friendly service
Punti negativi: Smelled of cigarette smoke.
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10,0
Punti positivi: Staff was great and very helpful
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8,8
FABULOUS RENTAL AGENT!
Punti positivi: The sweet young woman who worked behind your counter at the Enterprise in the Mesa/Gateway airport in AZ. I would type her name if I didn't leave my rental agreement in the glove compartment of the rental car. I asked for her card specifically to give her a RAVE REVIEW. Her passion to make customers happy goes up and beyond the call of duty!
Punti negativi: The hassle the lady behind your counter in Scottsdale, AZ (original place I rented your car from) gave my retired police officer brother when he picked up the car for me. I called the place the day before my online rental was placed and explained to Jerome my brother needed to pick up the car for me. He assured me after confirming my reservation that he'd make a note about my brother picking up the car. He did not.
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4,4
The rental was fine but the missed fine print sucked
Punti positivi: The car was ok. Not what I reserved but they "gave me two free upgrades" the truth is they didn't have any cheaper renting cars on the lot so I got what they had available. It was a decent car but not as economical as I had planned.
Punti negativi: So the insurance offered during the reservation through the site was useless so I'm out $27 to start with. Enterprise sold me their insurance that they stand behind, of course it was twice as much per day. Also I had. I had not rented a car in a LONG time and when I went there they asked for all sorts of other proof since I was using m debit card. I didn't have my credit card. Then they say well while the rental and insurance is only $93.00 we are going to charge you $250 for the rental and then we'll refund it. I won't lie I'm doing the best I can and this was our first time away from our kids in 16 years. And now I'm out $150 extra I wasn't planning on. It was very irritating and definitely meant some changes to our plans for the weekend. This was an unpleasant experience but I learned I will have to wait longer and plan more.
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10,0
Great service
Punti positivi: I got a complimentary upgrade, and when I had to make changes in the schedule they were accommodating . And it was easy to get ahold of them.
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10,0
Excellent Staff
Punti positivi: The people working at Enterprise Scottsdale were so nice.
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10,0
Great value
Punti positivi: Great value, friendly staff
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9,6
Punti positivi: Even though they are very busy they always give you great customer service, very thorough when explaining the car features.
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8,8
Punti positivi: Easy friendly service
Punti negativi: Smelled of cigarette smoke.
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10,0
Punti positivi: Staff was great and very helpful
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8,8
FABULOUS RENTAL AGENT!
Punti positivi: The sweet young woman who worked behind your counter at the Enterprise in the Mesa/Gateway airport in AZ. I would type her name if I didn't leave my rental agreement in the glove compartment of the rental car. I asked for her card specifically to give her a RAVE REVIEW. Her passion to make customers happy goes up and beyond the call of duty!
Punti negativi: The hassle the lady behind your counter in Scottsdale, AZ (original place I rented your car from) gave my retired police officer brother when he picked up the car for me. I called the place the day before my online rental was placed and explained to Jerome my brother needed to pick up the car for me. He assured me after confirming my reservation that he'd make a note about my brother picking up the car. He did not.
recensione fornita da
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2,0
Punti negativi: The truck was filthy dirty . My son and I had Bad allergies as it is , bad experience.
recensione fornita da
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6,0
Punti positivi: The Scottsdale staff -- was really great except for the errant pick up driver that took nearly an hour to come pick me up...
Punti negativi: Windows --- could always be cleaner ... And if car was indeed serviced before we picked it up -- the notification should be reset
recensione fornita da
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2,0
Punti negativi: They didn't have the car...
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4,4
The rental was fine but the missed fine print sucked
Punti positivi: The car was ok. Not what I reserved but they "gave me two free upgrades" the truth is they didn't have any cheaper renting cars on the lot so I got what they had available. It was a decent car but not as economical as I had planned.
Punti negativi: So the insurance offered during the reservation through the site was useless so I'm out $27 to start with. Enterprise sold me their insurance that they stand behind, of course it was twice as much per day. Also I had. I had not rented a car in a LONG time and when I went there they asked for all sorts of other proof since I was using m debit card. I didn't have my credit card. Then they say well while the rental and insurance is only $93.00 we are going to charge you $250 for the rental and then we'll refund it. I won't lie I'm doing the best I can and this was our first time away from our kids in 16 years. And now I'm out $150 extra I wasn't planning on. It was very irritating and definitely meant some changes to our plans for the weekend. This was an unpleasant experience but I learned I will have to wait longer and plan more.
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