Hotel a Scottsdale

Punti positivi: Super friendly staff. Big bathroom, awesome shower. Easy parking. Charger for all cell phones in the room. Fast wi-fi

Punti negativi: No view whatsoever from the small patio. Not much light in the room.

Punti positivi: The courtyard was lovely, the room was spacious. We loved the property!

Punti negativi: The pool was odd. No easy way in, it needs steps built in and maybe a glass railing. No creamers in the room for coffee. They need updated Virtu menus in the rooms. Brunch is only served on Saturday and Sunday during the summer.

Punti positivi: Beautiful, the pool is great too

Punti positivi: Gorgeous little gem. I loved how authentic it was to the area.

Punti positivi: It was outstanding! We will be back. I hidden treasure. The restaurant on site, Virtu is amazing!

Punti positivi: Lo staff, gentilissimo e super disponibile. La struttura e la camera sono molto belli e ben fatti, con tutto l'occorrente.

Punti positivi: The staff were so helpful

Punti negativi: Nothing

Punti positivi: Very cute external / overall property decoration as southern European atmosphere. VERY closed to (walking distance) to Old Scottsdale Downtown and Fashion Square Mall.

Punti negativi: not too much alignment on in-room decoration pictures though some of them are cute compared to overall property theme...very minor details though.

Punti positivi: Very stylish boutique hotel. The bed was so comfy!

Punti positivi: Great location

Punti negativi: Nothing

Punti positivi: Hotel e staff strepitosi, cordiali e disponibili. Anche come proposte di ristoranti l'hotel ha delle proposte veramente valide

Punti positivi: We had a wonderful stay at the Phoenician. From the minute you drive on property until the minute you leave, it is spectacular. The grounds are impeccable, and each and every staff member we encountered was friendly, helpful and kind. Service was outstanding. Honestly, we do not have a single complaint. Everything was incredible!

Punti negativi: Nothing...it was a perfect vacation at the Phoenician!

Punti positivi: good property. Excellent and attentive staff.

Punti negativi: location under renovation (but this we new upfront)

Punti positivi: I letti sono confortevoli. Il patio esterno con TV è fantastico. I trattamenti del centro benessere sono eccezionalmente buoni..

Punti negativi: I bagni sono un po' datati. Vasche e docce potrebbero essere più grandi. Uno spazio sotto i lavandini sarebbe utile.

Punti positivi: Ambiente di yoga termale di romanticismo dei ristoranti di personale nel complesso favoloso

Punti positivi: Servizio impeccabile!! Il servizio da sola sarebbe mi portano indietro! Vedute meravigliose!

Punti negativi: I letti erano così scomodi. Non abbiamo avuto una buona notte di sonno ogni notte ci siamo stati e ci siamo svegliati con schienali rigidi.

Punti positivi: Lusso e servizio in ogni aspetto. Albergo spettacolare con bellissime viste tutte intorno. Personale attento e attrezzature fantastiche.

Punti positivi: Staff were unbelievable, so accommodating & lovely, couldn’t fault them. The hotel itself was also great but the hospitality is what we will always remember.

Punti negativi: Couldn’t really fault anything, it was exactly what we expected & more.

Punti positivi: Beautiful hotel—the location and surrounding environment, stunning! Our casita was lovely and spacious! It was a really wonderful property overall. All staff members from hotel concierge, car valet, pool & restaurant servers, grounds keepers and housekeeping, were delightful. Two other bonuses: complimentary charging and parking for Teslas and EV/hybrid vehicles, and on their website the hotel claims to be "pet friendly" and welcomes up to 2 dogs under 30lbs to stay for no addition fee. However, there was some confusion with their pet policy once we arrived to check in... (see negative notes.)

Punti negativi: The hotel claims to be "pet friendly" and charges no addition fee for furry friends under 30lbs, which was great news for us. My husband and I chose to stay here because we wanted to travel and enjoy our stay with our 7lb dog. However, upon check-in, we were given a pet waiver to sign, which listed a number of rules & limitations (none of which were mentioned on their website, btw), including one line in particular stating "Pets are not allowed in any food & beverage outlets and all pool areas of the resort." For clarification, we asked the receptionist if pets are allowed on the outdoor patio areas of the restaurants, and were told they are not. We were very confused. A "pet friendly" hotel that doesn't allow pets to join their humans on the patios of restaurants, or at poolside (outdoors), but also are not allowed to be left unattended in the rooms?... we were honestly a bit bummed out! We did not want to break hotel rules and get in trouble, but we also did not want to have to stay in our room for the whole trip, or have to pay for additional doggy sitting, or have to leave the resort for every meal... that would've defeated the whole purpose of the visit. So, we decided to bring our dog to the restaurants and pool to see if we would get turned away. To our relief, we did not encounter any problems. If anything, all the servers/staff were SUPER nice and welcomed our dog, many of them seemed to be dog lovers/owners themselves. So everything turned out fine, and we enjoyed our stay—phew! But in all honesty, unless they clear up this confusion with their pet policy, I can't say we would come back with our dog, and we would be hesitant to recommend the hotel to any fellow pet parents.

Punti negativi: I love this places. Good service. 100%. Nice works employeds 100%. Good food 100%.

Punti positivi: Staff was extra friendly and helpful .

Punti positivi: L'eleganza del resort e la location

Punti negativi: Niente

Punti positivi: Great location and views

Punti negativi: Pool was packed for a hot summer day and off season. Too loud and crowded with company business people. Was not relaxing

Punti positivi: Staff, facilities and views are all spectacular. Have been coming here for many years and always enjoy returning.

Punti positivi: Wonderful place with majestic views.

Punti negativi: I like to sleep on a firm pillow so unfortunately this was not to my liking.

Punti positivi: Staff was very attentive, friendly and professional. The location is gorgeous. In room dining is exceptional. The service is wonderful.

Punti negativi: Would have been Fabulous if the pool was not littered with empty drinks from the pool bar. The pool was too warm and not refreshing. Also, there were dead crickets floating in the pool and dirty towels left by guests scatted around. There should be staff assigned to maintaining the pool area and making rounds to assure the area is kept up.

Punti negativi: Staff doormen uniforms are sloppy and outdated

Punti positivi: Nicely appointed rooms and staff were excellent

Punti negativi: Nothing

Punti positivi: Tutto è stato ottimo come il personale che vi aiuterà per qualsiasi cosa....

Punti negativi: N/A

Punti positivi: Veniamo qui ogni anno. È uno splendido resort. Di recente è stato ristrutturato, ecco perché era davvero bello. Il tempo è stato perfetto durante il nostro soggiorno. Abbiamo apprezzato molto la piscina rilassante. Molto tranquilla!

Punti positivi: As always, first class facilities and great location. Our condo in the second building did appear tired however. It could use updating.

Punti negativi: No real complaints.

Punti positivi: Super family friendly. We had a blast!

Punti positivi: Friendly staff, best location, and great room

Punti negativi: All hit my expectations.

Punti positivi: Beautiful spacious room was very clean and comfortable. Lots of tech friendly USB outlets. Room service was quick and excellent! We spent most of our time at the pools which were beautiful and clean. We loved having several pools to choose from. The relaxation pool was exactly what we needed. I would highly recommend this place to everyone!

Punti negativi: Parking was tight and TV onscreen guides were difficult to navigate.

Punti positivi: Great room, all the necessary items available in the room.

Punti negativi: Excellent check in and stay. Only issue was cooking smells from adjoining room.

Punti positivi: Room, patio and the pool areas

Punti negativi: Maybe the parking spaces as they were tight for a larger suv

Punti positivi: Location was great.

Punti negativi: The Check in at 4:00 and the check out by 10:00AM was a big disappointment. The buildings are outdated

Punti negativi: Poor customer service at checkout and tour.

Punti positivi: great rooms

Punti positivi: Amazing stay again!! The staff is top notch. The rooms are amazingly clean and well appointed! I just love it at the Westin Villas! Perfect!!

Punti negativi: The phones didn’t work to call the front desk or room service. No biggie!

Punti positivi: We normally stay at resort but went with friends and they were staying at villas and much rather over resort. Less chaotic and more relaxing at villas. Love the convince of microwave, washer/dryer and dishwasher. Will be definitely staying at villas when we come back. Great staff also.

Punti positivi: Friendly staff, beautiful rooms , great pool .

Punti negativi: No complaints

Punti positivi: Spacious rooms, vibrant poolside, great food and the staff was very friendly!

Punti negativi: Resort fees!

Punti positivi: Great place to stay

Punti negativi: At 5:00 am the hot water did not work for a shower

Punti positivi: The staff were all so amazing, the restaurant had great food, the pool was relaxing and served great drinks. We just loved everything about this place and it was so chic and cool!

Punti positivi: Everything beautiful resort pleasant staff

Punti positivi: the decor and the pool

Punti negativi: rooms were a little smaller than I expected

Punti positivi: Customer Service, 24 hr pool/jacuzzi, location of resort, property/room amenities, pool side service, movie night, valet courtesy car service within 5 miles of resort.

Punti negativi: Wish pool was larger.

Punti positivi: Easy check in Fantastic rooms (huge) Fast service Great amenities

Punti negativi: Absolutely nothing

Punti positivi: LOVED our stay here!! The staff was so attentive and friendly, the architecture and landscaping were gorgeous, and we loved/appreciated all of the art and furniture sourced from local artists.

Punti positivi: Iwe were wowed by it all! Would love to go back

Punti positivi: In general the hotel has some good entities

Punti negativi: Significant number of bugs and mosquitoes

Punti positivi: Beautiful design, views, landscaping/grounds, wonderful staff

Punti negativi: The room was very far from the pool somewhat awkward to walk back so far in a bathing suit and robe

Punti positivi: Ottimi servizi e personale eccezionale

Punti positivi: Letto, biancheria, vista, posizione della città, aria condizionata, ampie camere

Punti negativi: Tappeto sporco, mobili e tappeto. Le pulizie ignoravano la politica dell'hotel di acqua in bottiglia, cioccolatini e servizio di couverture. Le donne che indossano bikini nella lobby e gli ascensori senza coperte - Una tale DELUSIONE rispetto a sei anni fa, quando questo resort era il posto definitivo in cui andare!

Punti positivi: Piscina e ristoranti, più vicina escursioni

Punti positivi: We found it to be beautiful and exceptional service.

Punti positivi: Excellent facilities

Punti negativi: Very poor service. Nobody answered their phones . Impossible to get tennis court. Breakfast had up to 1 hour wait and no pre booking.

Punti positivi: Spa was awesome

Punti negativi: disappointed no microwave on entirw facility for guest

Punti positivi: the little cafe was...exceptional, coffee, food , sweets and treats, patient and smiling courteous service from employees!

Punti negativi: noise where room was outside by valet... air conditioning noise!

Punti negativi: I reserved and was charged for pool view and was not provided with that.

Punti negativi: Service was missing

Punti positivi: Service is absolutely amazing from front desk, housekeeper to pool staff best ever!

Punti positivi: Location ws fine. We didn't eat breakfast at the hotel.

Punti negativi: Check in. They lost one of our reservations. After two hours of dealing with staff the manager finally came up with a satisfactory solution.

Punti positivi: Great beds. Staff all very friendly. Great service. Good kids pool facility.

Punti negativi: The $35 “resort fee” which included several discounts on activities - including supervised childcare for dinner - was NOT mentioned to us at check in which was very disappointing. We would have utilized that if we had known! Please ensure all front desk staff explain this.

Punti positivi: Very clean and has a separate pool for adults only

Punti positivi: Staff was wonderful. Emily gave great recommendations for local restaurants and entertainment and they were exceptional. Beauty resort all around. Had a good time at the pool. It’s beautiful. Morton & Cotton restaurant had great food and drinks. Definitely will recommend and hopefully be back to visit.

Punti positivi: The beauty of the grounds and amenities.

Punti negativi: The rooms are outdated. They need to renovate.

Punti positivi: Il servizio era ottimo, le strutture erano meravigliose Siamo stati benissimo.

Punti negativi: Niente

Punti positivi: Bellissima posizione. Molto attento e cortese personale in tutto l'hotel, parcheggio, reception, ristorante e il personale/server, pulizie - erano tutti eccezionali. Le persone che fanno una grande differenza nella creazione di una piacevole esperienza per gli ospiti, e tutti erano molto gentili e accomodanti. La camera era molto bella, e abbiamo apprezzato molto la grande stanza da bagno, angolo cottura, e scrivania/ufficio spazio.

Punti positivi: Rooms were very comfortable. Staff was very attentive. Food was good.

Punti negativi: Can't think of anything that I didn't like.

Punti positivi: This is A decadent family friendly oasis! Will definitely be back.

Punti positivi: So beautiful....so clean...so good...

Punti positivi: The hotel is spread out but unique. We stayed in one of the small casitas that was roomy and clean. the front desk was exceptional. She made us feel special and sent a bottle of champagne to the room for my girlfriend birthday.

Punti negativi: Got a knock on the door at 1000 in the morning on our check out day..... With the "do not disturb" sign hanging.

Punti positivi: The property the staff everything

Punti negativi: Nothing don’t change

Punti positivi: Had elite status

Punti negativi: Nothing

Punti positivi: Not much, the rooms are Extremely small for the price.

Punti positivi: amazing staff, beautiful grounds, delicious breakfast

Punti negativi: excited to come back after the renovation is complete!

Punti positivi: Location and sense of place

Punti negativi: Room smelled like old Clorox rags.

Punti positivi: Everything

Punti positivi: Views, private pool all day use if used spa

Punti negativi: Service poolside was sub-par. There was also leftover food from the previous guest in the refrigerator

Punti positivi: The staff super friendly and helpful

Punti positivi: Atmosfera fantastica, personale fantastico e cordiale

Punti positivi: Hotel unico con grande stile. Confortevole e rilassante.

Punti positivi: La posizione e la facilità.

Punti negativi: Il lavandino era otturato quando siamo arrivati.

Punti positivi: Il personale è cordiale e accomodante. Splendido resort.

Punti positivi: Bar and Dining area was Awesome !!!

Punti negativi: Loved everything. can't wait to go back

Punti positivi: Room next to the smaller pool. Towels and water available at poolside. Room good size and ample toiletries. Large bathroom too. Room service efficient. Superb breakfasts.

Punti positivi: Great style and location.

Punti negativi: NA

Punti positivi: Our room was wonderful and had everything wr needed for comfort.

Punti negativi: Surprised they didnt have free breakfast.. and the pool area reminds me of motel 6. Not very resort like.

Punti positivi: The hotel met our expectations and then surpassed them. I honestly don't think I could fault our stay at all. We stayed from a Friday to Monday in early August. Check in was a breeze. Pool was pretty busy on Saturday and not quite as loud as I was led to believe on other reviews although our stay wasn't in peak season. Pool staff are very attentive with lots of complimentary ice water. The pool itself is very nice and was at a perfect temperature. Zuzu restaurant is very good although it was undergoing some renovation during our stay but it didn't impact on the service or quality of food. Hotel have done a good job of making the renovation work look as hidden and low key as possible. Our room was a spacious studio with a really comfy bed and a large tub sitting almost in the middle of the room. Some nice little features like a blue spot light above the tub. Great stay, will almost certainly return

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Great location. Great staff. Great pool. We will definitely be staying here again.

Punti positivi: Room was modern, uplifting, clean and well appointed. Pool was just the right temperature and had ample loungers, towels etc to accommodate everyone.

Punti negativi: The water for purchase in the room was very overpriced. There is NO ELEVATOR! I injured my arm dragging my heavy suitcases up the stairs. Didn't want to valet my car and valet would not let me leave my car at the front to check in without wanting to take my keys (which was the whole reason I didn't want to valet in the first place). Should be allowed to park briefly to check in without having to hand over your car keys.

Punti positivi: The pools.

Punti negativi: No

Punti positivi: We loved the decor and stylishness of the hotel!! Rooms were amazing and comfortable! The staff were incredible! Cannot wait to return!!

Punti positivi: Great location, awesome price, spacious and clean room. Love the design and style of the hotel. Good food with reasonable prices. Definitely would recommend to anyone who is visiting Scottsdale. Very nice pools and cabanas. Thumbs up for 12pm check out!

Punti negativi: N/A

Punti positivi: Room was great

Punti negativi: Pillows were hard

Punti positivi: La posizione è comoda, ci sono un sacco di ristoranti nelle vicinanze, è una bella zona per fare un giro a piedi. Il personale era molto cordiale e disponibile.

Punti positivi: This hotel is always a favorite when in Phoenix. Excellent breakfast and evening social. This hotel is an excellent deal during the summer months.

Punti positivi: Staff was very friendly. Rooms decent size. Breakfast, and dinner with drinks, a big bonus. Never had to leave for meals. Parking was easy. Very relaxing.

Punti negativi: Room was great, but the carpet, was very stained in the living room area. Thought might be a little more attentive to pool drink service. Although we enjoyed the food, but hard for people with dietary restrictions. Drinks were very expensive, for the size, but made well. Wasn't allowed to play fun music at the pool.

Punti positivi: Not a bad place for the money, but not great. Room was clean and a good space.

Punti negativi: Room service is hit or miss. I was expecting better food and certainly better service. I was soured on the hotel by the bad service, but in fairness they don’t have in house room service and it is farmed out to the restaurant next door.

Punti positivi: There wasn’t much about this property that I did not like they nailed it, great service convenient location beautiful grounds

Punti negativi: N/A

Punti positivi: Very nice, clean and well kept

Punti negativi: Our room did have wall paper peeling off.

Punti positivi: Breakfast very nice beds comfortable Kitchen convenient

Punti negativi: The coffee table too high in front of sofa

Punti positivi: Ottima struttura in una bella zona di Scottsdale. Reception e zone comuni di livello. Staff gentile e disponibile. Stanza molto ampia con letto king molto comodo. Colazione varia con prodotti di qualità. Possibilità di consumare la colazione o un cocktail serale nel giardino interno dell'hotel. Ottimo rapporto qualità/prezzo per gli standard statunitensi.

Punti positivi: Great happy hour, good breakfast and very comfortable beds. Terrific value.

Punti positivi: Not much about the property but the staff was helpful and pleasant

Punti negativi: The property was outdated, more like an amped up holiday inn. They did hire a great photographer though for all the internet pics!

Punti positivi: All the comforts you’d expect from a fine resort.

Punti positivi: Tutto davvero ottimo, all' arrivo ci hanno anche fatto un upgrade gratuito della stanza prenotata.

Punti negativi: Se proprio dovessi dare un consiglio suggerirei di non scaldare l'acqua in piscina.

Punti positivi: Everything was great. I loved the fact the room had a kitchen for lunch. A hot breakfast buffet was provided and also a dinner was provided at the hotel.

Punti negativi: Nothing.

Punti positivi: Didnt have it.

Punti negativi: Everything was fine thought the bar should be open and utilized

Punti positivi: great room/mini-suite . . quite a nice surprise

Punti negativi: better sweetner (Sweet n Low is terrible ! ) for in-room coffee, please.

Punti positivi: This is the best hotel to stay in when visiting Scottsdale, AZ. Everyone is friendly and very professional. Will stay there again.

Punti negativi: N/A everyone was wonderful. Great Staff.

Punti positivi: Everything was fantastic! The pool is awesome!

Punti positivi: Staff was excellent. Pool area was terrific.

Punti negativi: It would be nice if they had a restaurant on site, besides the fast type food served pool side.

Punti positivi: Everything

Punti positivi: Kitchenette

Punti negativi: My room was small right next to the playground literally. Awful room to get. Most rooms have a fireplace. Not mine. My room was awful. Very disappointing with the price I paid. Ridiculous. Will never recommend nor refer.

Punti positivi: Better than anticipated. What Luxury! We got a great deal and wouldnt hesitate to return in the future.

Punti negativi: Nice room's

Punti positivi: Location was good. Pool bar food was great.

Punti negativi: Room was very dark and air conditioning incredibly noisy.

Punti positivi: Having a washer/dryer on location was a huge benefit. I requested a room not facing the parking lot, and the staff gave me several options and feedback on the best views from the room. We ended up with a beautiful view facing a garden area that we really enjoyed. Great pool and jacuzzi area.

Punti negativi: Can't think of anything.

Punti positivi: Outstanding property and location; staff excellent.

Punti positivi: Tutto il personale era molto gentile. Il personale delle pulizie ha fatto un ottimo lavoro in camera. La colazione era molto buona. C'era molto da mangiare e cibo di buona qualità. Il cuoco per la colazione era molto disponibile e cordiale.

Punti negativi: Nessuna lamentela!

Punti positivi: La piscina, la colazione, la pulizia

Punti negativi: Avremmo apprezzato un letto pieghevole

Punti positivi: I had problem with A/C first night and it was fixed next day, great response. I also needed to changed rooms on my last night from king to double and it was done with no problem, front desk folks wee outstanding. Breakfast was very good and plentiful. I recommend and would stay again.

Punti positivi: Tranquillo, le sistemazioni molto familiare

Punti positivi: The location was perfect for our needs and the breakfast was really very good!

Punti negativi: I can't think of anything that didn't meet our expectations.

Punti positivi: Accommodating Staff

Punti negativi: The Beeakfast

Punti positivi: The room was spacious and comfortable. There was a great breakfast with a very nice staff and had a few days a week of nighttime food and drink offerings. The front desk personnel were very nice and helpful.

Punti positivi: Staff were friendly and helpful from the desk, to the grounds keepers, and services personnel. Enjoyed the local shopping and eateries. The complimentary breakfast was above average in variety. Great selection and presentation.

Punti negativi: There was a user coffee pad in the coffee maker when we arrived. Carpet could have been cleaner. No spots, but left my socks filthy. The hard floors felt very clean in contrast.

Punti positivi: We were very surprised at how nice the Resident Inn really was. We travel a lot and have stayed in many 4 + 5 Star resorts, and to be honest the Resident’s Inn was as nice as any of them. It had a great sport court and 2 very nice barbecues, and a pool and hot tub that stayed open until 11 PM. It was clean, roomy, had a full kitchen, a desk and a fireplace. It had plenty of places to plug in electronics, which many hotels seem to overlook and had free parking and WiFi, which many 4+5 Star hotels charge for.

Punti negativi: Not much, it was a very nice place to stay.

Punti positivi: Great desk staff. Clean rooms. Decent size pool.

Punti positivi: Great staff and accommodations!

Punti negativi: Convenient location! Nice breakfast!

Punti positivi: We liked having a kitchen and a microwave in the spacious room. The location is great for our purposes--near family and the 101 freeway to anywhere in the Valley.

Punti negativi: Our reservation made through Booking.com was not recorded on the hotel's site, therefore, we were lucky to get a room. So the check in guy was a little baffled and took a long time figuring out how to help us. Finally I just told him how to do it and that I would talk to Booking.com myself. It all worked out fine but took a while longer than really necessary.

Punti positivi: Breakfast was nice every morning.

Punti negativi: The spout diverter in my shower was a bit hard to operate. Took some extra effort to divert water all the way.

Punti positivi: Staff was Excellent. Great location.

Punti negativi: Was a bit tired and dated- clean but not up to the newer 3- star hotels in Scottsdale.

Punti positivi: Location

Punti negativi: Had to request to get the sheets changed. Pool jacuzzi wasn't in operation.

Punti positivi: Food was good, bed comfortable, room good.

Punti negativi: Did not have elevator. Very hard to carry up luggage up stairs. You must fix that. Not reasonable in this day. I will not stay here again

Punti positivi: I giardini erano bellissimi, il personale era molto gentile e cortese.

Punti negativi: Il costo delle bevande erano di alto livello. Alcuni errori con l'addebito.

Punti positivi: Tutto: da quando siamo arrivati a quando ce ne siamo andati. Servizio amichevole, il portinaio era fantastico, la cameriera della piscina era molto dolce. La camera era carina e i giardini sono stupendi.

Punti positivi: Il personale è stato molto gentile e meraviglioso e ha reso questo resort davvero eccezionale! Il nonno Frank nel Prado era il migliore. Che bella gente e un bel resort. Le camere erano pulite e i letti comodi. Siamo stati tre giorni e non volevo andarmene!

Punti negativi: Ho cercato i canali di film o i film on demand in televisione, ma nessuno era disponibile.

Punti positivi: Pool was outstanding!!

Punti positivi: It was, beautiful, clean, and relevant.

Punti negativi: There were not nearly enough lounge chairs at the pool, which completely defeats the purpose of planning a day at the pool. It’s enough to make me choose another facility who had more places to sit.

Punti positivi: proximity to Camelback Mountains and old town Scottsdale

Punti negativi: bobcats - one randomly roamed the property. Sure, it's their habitat. there's not much the hotel can do about that

Punti positivi: The room was great, very quiet and comfortable. Close to both pools and restaurant.

Punti negativi: The receptionist at check in was not friendly at all. We opted for self parking and he didn’t explain anything about the parking charges. Using the key card to come in or out. The worst part about it is he didn’t tell us how to get to our room or inform us that because it was building 19 we could be taken in a golf cart considering we had a lot of heavy luggage. Our interactions with staff pretty much ended there but it was very poor check in information - or lack thereof.

Punti positivi: Beds were very comfortable. Rooms and bathroom spacious. Housekeeper did an amazing job

Punti positivi: Everything was what we expected.

Punti positivi: The hotel property is gorgeous! The spa was everything I expected and staff was wonderful.

Punti negativi: A few of the crave coffee shop staff were not very friendly.

Punti positivi: Great food! Friendly staff.

Punti negativi: Lots of bugs.

Punti positivi: Luxury and service redefined. The place is like a trip out of the country. There is no need to leave the resort as it has absolutely everything you could need and want.

Punti positivi: Staff and location

Punti positivi: Pool is great, location and views spectacular. Staff very friendly, professional

Punti negativi: Room cleanliness just ok, parking $25 dollars per day on top of resort fee of $32 per day. Ac in room kept room cool, but certainly not at set temperature

Punti positivi: Completely enjoyed our stay, restaurants were good and bar even better. The grounds, facilities and view of Camel back mountain from our room were beautiful. The rooms and balcony were spacious. A must stay if you are in this area.

Punti positivi: Tutto era sul punto.

Punti positivi: Abbiamo pianificato nello stesso giorno travel e siamo stati accolti con un personale cordiale, giardini bellissimi e numerosi servizi. E' stato un rapido viaggio perfetto per il golf, spa, piscina e relax. E' vicino a negozi e ristoranti vicini!

Punti positivi: Piscina

Punti negativi: Niente

Punti positivi: Location and it was very clean. Nice work out facility

Punti positivi: Amenities, layout, food options, 24 h pool and jacuzzi

Punti positivi: Beautiful hotel, 5 star service from a friendly helpful happy staff, lazy river, clean pool area, beautiful landscape. By far our favorite place to stay in all of Arizona.

Punti negativi: No. Everything is amazing.

Punti negativi: It’s class. Hard to put that into words. There’s better resorts. This one is just a go to because of it’s CLASSY

Punti positivi: We had a pool view, which was very nice! David at check was great, and I always love seeing the dessert bar roll out before your evening gets started!

Punti negativi: Carpet in the hallways were really old, and yes we did stay on a holiday weekend. However there was a lot of trash at the pool.

Punti positivi: Excellent location with free shuttle to Kierland Commons and Scottsdale Quarters

Punti negativi: The activities felt a bit thrown together and didn't have very many adult options

Punti positivi: Excellent location and great people. Comfortable bed and very clean and fresh room.

Punti negativi: Bars and restaurants closed very early. I was in a room out of the main hotel. It was a bit of a walk to get to the room every day and evening.

Punti positivi: Food was good but too fancy. Disappointed that main restaurant was closed for re-model.

Punti negativi: The facility should use fabric softener on their bath towels. It's like drying yourself with sand paper.

Punti positivi: The food the phenomenal Loved,loved,loved the adults only ppol

Punti negativi: Took the tour for The Villas. Felt like we weren't allowed to leave the presentation until we bought. The hard sell totally ruined the last part of that Day.

Punti positivi: Great hotel.

Punti negativi: There is a adult pool that is open 24hrs for adults only we were in the hot tub and parents brought their children into the adult pool area and they let them get in the hot tub several adults including myself had to leave

Punti positivi: Serenity of property, private fire pit off our room was so relaxing, Scotch tour fun and educational, dining amazing at both restaurants, spa treatments wonderful and the lazy river and adult pool exceptional!

Punti negativi: Nothing disliked

Punti negativi: Il parcheggio era pieno dopo le 19:00.

Punti positivi: Beautiful property close to good restaurants. The room was pretty & Very clean & the grounds were beautiful. The room was spacious, nice & quiet. It had all the makings of a great night of sleep. There was a Starbucks in the lobby!!!

Punti negativi: The beds were very hard! All three of us woke up with a back ache & my 20 year old daughter got a crick in her neck. The pillows were not good either, they were not supportive. Usually your beds are heaven. Truly disappointing. Tossed & turned & had to get up & stretch several times during the night. Unfortunately, that took your rating from 10 down to an 8.5.

Punti positivi: The location was perfect, it was quiet and serene. The room was comfortable and I had a nice view of the mountains. I loved the convenience of picking up my food at the Bistro, which was delicious every time.

Punti negativi: It’s a little pricy.

Punti positivi: We liked the property and the room. Was comfortable quarters.

Punti negativi: To much construction noise at 5:30 a.m. onward. Was charged a pet fee. I would like that reimbursed for the disruptions. Hotel staff has been very unhelpful and called me at 9:30 pm which is not normal for business hours and said they would get back to me and have not yet. Very unhappy with the staff.

Punti positivi: Breakfast was delicious, staff was friendly, starbucks on site

Punti positivi: Rooms and staff are very nice

Punti negativi: Bar was expensive. Drink prices not posted. Ordered two pina coladas and it was 41 dollars and they did not taste good. Do not order anything from the bar

Punti positivi: This is a nice hotel, well designed, great staff and nice bistro in the lobby area.

Punti negativi: They are doing construction on a sister property next door, so it was a bit noisy near the pool. Hopefully they'll be done soon.

Punti positivi: Comfortable, cozy, quiet. Now pool service!

Punti negativi: No cold water. The evening bartender on Friday. Surely didnt want to make any drinks on the menu? Kept stating they didnt have the ingredients? Learned, Saturday morning when inquired that Friday was her last day. Good riddance, she only cost Marriott $$.

Punti positivi: Desk staff was very nice. Room was lovely.

Punti negativi: Breakfast in the restaurant was okay but not impressive.

Punti positivi: Great location-close to freeway! The facility was clean and check-in staff was pleasant. Rooms were spacious and clean.

Punti negativi: No complaints!

Punti positivi: The room is spacious and clean. The staffs are great.

Punti negativi: No.

Punti positivi: The hotel exceeded my expectations. It was beautifully done, clean, spacious. The rooms were comfortable as were the beds and pillows. The food was good and so was the service. The associate working in the Bistro was very friendly and helpful.

Punti positivi: Pool bar and menu options

Punti negativi: Some of the front desk people weren’t very informative

Punti negativi: When I was having breakfast I found ants on the ketchup bottle. I didn’t really like that.

Punti positivi: The pool was clean

Punti negativi: The guy when we checked in was very rude and not very informative on his job, the room smelt funny and they didn't clean our room the first night we were there. The staff seemed to not enjoy their jobs except for one lady there she was very helpful.

Punti positivi: Rooms were spacious and clean, the restaurant staff were kind and engaging as was the front desk staff.

Punti positivi: good location near the highway, accessible, free parking with lots of spaces, comfortable and spacious room. just what you need on a short business trip

Punti positivi: Friendly staff, especially Dick Jones and Lisa Gladys. They made me feel right at home.

Punti negativi: N/A

Punti positivi: Good pillows and beds. Nice towels.

Punti positivi: Everything

Punti positivi: Comfy bed, breakfast was more than we expected :-)

Punti positivi: It was very clean.

Punti negativi: All was good.

Punti positivi: Very clean, staff very friendly, and great amenities

Punti positivi: Bar restaurant

Punti negativi: Limited transportation to downtown area of scottsdale

Punti positivi: Comfortable bed and pillows, room was very spacious. The staff were friendly and helpful

Punti negativi: The area where the hotel was situated