Horrible pick up

Punti positivi: Having a car.

Punti negativi: When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.

The unit rent was not available at pickup. Really disappointed

Punti positivi: Price was ok.

Punti negativi: After 40 minutes wait because it was a solo employee, they didn’t have the minivan that I rent. They offer an “upgrade” to an SUV. Not happy at all. I rent a minivan for convinience of the space and the ease of in and out for elderly passagers (my mom and dad of 90’s). Very disappointed

Punti negativi: I went to pickup the car they told me I rented someplace else and end up pay $700. Dollar more theci pay the iPads and still got charge $47 dollar for going through with a pass I hate this company never again hertz is no good

Great car, atrocious, useless, rude, scaremongering staff

Punti positivi: Supplied with an awesome Jeep Renegade, in good condition. Fuel was super cheap, rental was very reasonable too, without all the (luckily optional) add ons that cost more than renting the car! Pretty clean too, and we got to collect our car 30 mins early.

Punti negativi: Horrible woman at check in /pick up. She started off nice but then when she realised we weren't going to pay $500 for 4 different types of insurance to cover the car, she went completely psycho on us, screaming, "my car is worth $25,000, who's going to cover the cost if it gets stolen?!" freaking us out and trying to scare us into spending x4 of what we paid to rent the car. She then tried to sell us fuel and additional driver charges, again as expensive as renting the car. No thanks lady! We took our chances and surprise surprise, we were fine! She made life so difficult and was unhelpful, mean and succeeded in worrying us about the crime levels in PR. When checking the car, we had to tell another employee to mark the obvious damaged underbelly of the Jeep which was hanging down almost touching the road. Finally, when refueling before returning the car, the fuel cap didn't open. We tried for 10 mins, watching you tube videos, checking the car manual and still couldn't get it open. Tried calling Hertz San Juan Airport and surprise surprise no one answered on 3 different extension lines, what if there was an emergency?! Useless. It was a Monday afternoon, 3pm. No excuse. We eventually pried the cap open with a credit card. Terrible.

They didn't have any cars

Punti positivi: The representative was really apologetic and when I called kayak/hertz for a refund the processed it quickly.

Punti negativi: When I arrived at the airport, Hertz had no cars. I was told that I could get on a waiting list but that they wouldn't know when the cars would be returned. I rushed to another provider and found that they had an ongoing deal for situations like this so I was able to obtain a record from Hertz and rent from Thrifty at the same price. Needless to say, it was unexpected considering I had reserved a car and already paid for my reservation. And of course after traveling all day it was quite stressful, but I acted fast and was able to secure a car.