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10,0
Cheap and affordable
Punti positivi: I like that this is company is fairly competing with other rental companies. Loved their rates.
Punti negativi: I don’t like that is a lil bit slower than the other companies when checking in, but worth the wait. Just come planning at least an hour check in. Check out its usually faster.
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5,2
Ace rental
Punti positivi: Dropping off the car was easy enough.
Punti negativi: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.
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3,6
Punti positivi: Quick service back to the airport
Punti negativi: Long wait to be picked up from airport. We booked over The phone and we were not told to bring our insurance card when we arrived they required it and we left it in another country which was problematic. Luckily we had someone who could retrieve it for us otherwise we would’ve been out of luck because they did not want to compromise on this. Also the staff is very rude
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6,4
Good service
Punti positivi: Price
Punti negativi: Didn’t like the car, website called for a different car. The at was full of dents and scratches. Didn’t like the toll servic, you have to pay extra $10 and pay for tolls which I understand if you have to pay for only the tolls, but extra $10 for something that belongs to the car and they paid only one time. Now you have to wait for the government to bill them then they will take it out of your card.
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8,0
Visiting daughter
Punti positivi: Location was right across the street from daughters condo and popular tourist hotels which was convenient. And even though rental agency is not at airport it is not far and they offer free shuttle and there was not much of a wait. There were no surprise charges at the end and everything was as promised! I will definitely rent from them again on my next trip.
Punti negativi: Offices were not well kept or maintained but that is pretty typical of most businesses in PR.
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4,0
I do not recommend it
Punti positivi: Shuttle bus in excellent conditions.
Punti negativi: On night time, several passengers wait more than 40 minutes for the shuttle bus at the airport. They never answered the phone, and when they arrived, the facilities were very deteriorated, there were no waiting seats and the service was very slow. I do not recommend it.
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10,0
Punti negativi: Service and price was outstanding.
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7,6
Punti positivi: Service is good
Punti negativi: But no the almost $15.00 dollars for extra insurance when other do not charge you NOTHING. We travel many time to PR, but never pay extra for insurance.Most of the time we use the same car rental, but the truth is that we may not rent any time soon with ace.And we need to travel back to PR a few more time,no only family but friends that ask for a good place to rent. We travel for vacations and business.I hope Ace can do something to keep all costumer HAPPY. People walk a way went they know $$$ to pay went the credit card cover for that. Thank for the opportunity.
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8,0
Punti positivi: Kayak
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2,0
Horrible
Punti positivi: The estimated price was 166$. You know what we paid in the end!?!? 390$ !!!!!!! Just a fuckin ripp-off!!! So many hidden fees! And when confronting them they were very unfriendly and didn't care. I would not recommend them!
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8,8
Punti negativi: Striker on bumpers
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4,0
Shuttle pick up process could be much improved.
Punti negativi: The phone number to call for airport shuttle pick-up should be a direct line. I go thru a series of prompts and by the time you get to Puerto Rico's prompt, the person on the other line disconnects. at this point, my phone cell has exhausted 25% of it's battery life. Next, the driver relies on the customer to look for his van- not vice versa. Keep in mind, this is the customer's first time in the island. Everything is foreign spoken and printed in a foreign language. There should be a designated spot where the customer should stand and the driver should definitely be looking for that specific customer. MUSIC playing in the van should be neutral and NOT reggaeton or high energy club music. Driver should greet the customer and confirm "hello, are you John or Jane? Do you have a reservation with ACE? you do, great, welcome aboard!" There was no talk, just a glance and assumptions.
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10,0
Cheap and affordable
Punti positivi: I like that this is company is fairly competing with other rental companies. Loved their rates.
Punti negativi: I don’t like that is a lil bit slower than the other companies when checking in, but worth the wait. Just come planning at least an hour check in. Check out its usually faster.
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10,0
Punti negativi: Service and price was outstanding.
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8,8
Punti negativi: Striker on bumpers
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8,0
Visiting daughter
Punti positivi: Location was right across the street from daughters condo and popular tourist hotels which was convenient. And even though rental agency is not at airport it is not far and they offer free shuttle and there was not much of a wait. There were no surprise charges at the end and everything was as promised! I will definitely rent from them again on my next trip.
Punti negativi: Offices were not well kept or maintained but that is pretty typical of most businesses in PR.
recensione fornita da
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7,6
Punti positivi: Service is good
Punti negativi: But no the almost $15.00 dollars for extra insurance when other do not charge you NOTHING. We travel many time to PR, but never pay extra for insurance.Most of the time we use the same car rental, but the truth is that we may not rent any time soon with ace.And we need to travel back to PR a few more time,no only family but friends that ask for a good place to rent. We travel for vacations and business.I hope Ace can do something to keep all costumer HAPPY. People walk a way went they know $$$ to pay went the credit card cover for that. Thank for the opportunity.
recensione fornita da
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8,0
Punti positivi: Kayak
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5,2
Ace rental
Punti positivi: Dropping off the car was easy enough.
Punti negativi: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.
recensione fornita da
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3,6
Punti positivi: Quick service back to the airport
Punti negativi: Long wait to be picked up from airport. We booked over The phone and we were not told to bring our insurance card when we arrived they required it and we left it in another country which was problematic. Luckily we had someone who could retrieve it for us otherwise we would’ve been out of luck because they did not want to compromise on this. Also the staff is very rude
recensione fornita da
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6,4
Good service
Punti positivi: Price
Punti negativi: Didn’t like the car, website called for a different car. The at was full of dents and scratches. Didn’t like the toll servic, you have to pay extra $10 and pay for tolls which I understand if you have to pay for only the tolls, but extra $10 for something that belongs to the car and they paid only one time. Now you have to wait for the government to bill them then they will take it out of your card.
recensione fornita da
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4,0
I do not recommend it
Punti positivi: Shuttle bus in excellent conditions.
Punti negativi: On night time, several passengers wait more than 40 minutes for the shuttle bus at the airport. They never answered the phone, and when they arrived, the facilities were very deteriorated, there were no waiting seats and the service was very slow. I do not recommend it.
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2,0
Horrible
Punti positivi: The estimated price was 166$. You know what we paid in the end!?!? 390$ !!!!!!! Just a fuckin ripp-off!!! So many hidden fees! And when confronting them they were very unfriendly and didn't care. I would not recommend them!
recensione fornita da
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4,0
Shuttle pick up process could be much improved.
Punti negativi: The phone number to call for airport shuttle pick-up should be a direct line. I go thru a series of prompts and by the time you get to Puerto Rico's prompt, the person on the other line disconnects. at this point, my phone cell has exhausted 25% of it's battery life. Next, the driver relies on the customer to look for his van- not vice versa. Keep in mind, this is the customer's first time in the island. Everything is foreign spoken and printed in a foreign language. There should be a designated spot where the customer should stand and the driver should definitely be looking for that specific customer. MUSIC playing in the van should be neutral and NOT reggaeton or high energy club music. Driver should greet the customer and confirm "hello, are you John or Jane? Do you have a reservation with ACE? you do, great, welcome aboard!" There was no talk, just a glance and assumptions.
recensione fornita da
