Auto a noleggio economiche a Rochester

OK, but don't get a flat tire!

Punti positivi: proximity to airport

Punti negativi: was in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.

OK, ma non avere una gomma a terra!

Punti positivi: Vicinanza all'aeroporto

Punti negativi: Era in situazione di emergenza ed è stata accolta con indifferenza. per fortuna, la gentilezza di estranei prevalso.

unorganized

Punti positivi: Car was clean, at least.

Punti negativi: Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.

We were refused the rental because we didn't have a credit card

Punti negativi: Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.

Punti negativi: Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.

Punti negativi: Added a late fee even though I didn't return the car late. Had to call to get it removed.

Punti positivi: Close to gates

Punti negativi: Dropped off car before attendant came on duty Directions for dropping off car were unclear Luckily attendant was coming on duty and explained process

Reserved standard car and got stuck with a minivan...

Punti positivi: Car was clean. Other than that not much positive about my experience.

Punti negativi: Had reserved a Buick Verano or equivalent standard just over 2 weeks before going to pick it up. Took over an hour in the line (Budget's desk was closed after hours so we had to go to the Avis line). Very slow service. They said they didn't have any types of cars available at all and if I wanted to drive away the only option I had was a minivan. It was fine, I mean it was something to drive, just disappointed I didn't get what I wanted and that I picked up the minivan needing a oil change bad right when I got it. Over $500 for 4 days seems like a lot to walk away afterwards with such a sour taste in your mouth. Do not recommend.

Poor customer service

Punti negativi: Wasn't able to rent the car due to all I had for a credit card was my debit bank card. Agent said they don't take them anymore, even to run to run it as a credit card. Would of been nice to know when I made the reservation. Had no problem at another car rental agency.

Punti negativi: They overbooked and did not have the car. The line was insane and there were dozens of unhappy customers.

They did not honor the price I received on kayak!

Punti negativi: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!

Reservation and no car available

Punti negativi: Reserved a car around 11:30am, went to pickup at 5pm and i was told there wasn't any cars available. They said reserving online verses calling their agents directly that the two cannot keep in sync and cars tend to sell out if you you make reservations online.

Paid too much for the rental

Punti positivi: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.

Punti negativi: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.

Punti negativi: booked a car rental on line with payment made in full and before i could even touch down i had a voice mail from the car rental rep telling me that they had no car to give me on arrival and were cancelling my reservation-----------i was very upset about the very bizzare customer service and hired a car from some one else will never us Hertz again-----pathetic service , pathetic website

Lack of available car in spite of of confirmed booking!

Punti positivi: The car once we eventually got it was lovely and easy to drive.

Punti negativi: We were not picked up as arranged and got no phone call. When we did call we were told there were no cars available in spite of having a confirmed booking. Very poor customer service. Delayed us by nearly 2 hours which was a lot as we were travelling and only had the car for a day.

Why bother booking online if I have to stand in a line for an hour?

Punti positivi: The employees were cordial and helpful.

Punti negativi: I had to stand in line for an hour even though I'd booked the car online. The insurance I was offered online wasn't enough so I had to buy additional insurance through Hertz. 3/10 overall experience, will go back to using Enterprise as my primary car rental company.