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9,6
Punti positivi: The lady at the Tompkins Airport was fantastic. Very helpful and courteous went out of her way to sanitize my credit card before returning it to me.
Punti negativi: The car was a bit dirty, Crumbs on the back seat and a hair clip in the handle. Makes me wonder how well they are being sanitized.
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6,8
Punti positivi: The price was affordable for a one-way rental. So much so, that I’ll still consider Hertz if/when I have a need for another one-way rental.
Punti negativi: The staff at my pickup location were a bit unfriendly and bad mouthed another customer who was on the phone. At one point, one of he staff members mentioned that the last time he was in NJ (where my bf is from), that a group of black guys tried to haggle him for money in Atlantic City - just unprofessional.
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10,0
Helped me in a bind
Punti positivi: I was greatful to find a one way rental from upstate NY to NH. The Hertz team was courteous and I didn't have to wait long. I got a lovely Kia Optima for my rwntal. It was so comfortable for my 8 hour drive. Thanks Hertz!!
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8,8
Punti positivi: The people were friendly at the counter and took cars of my needs.
Punti negativi: When I arrived there was no one at the counter to get my paperwork for me. There was only a quarter tank of gas at pick up. Airport was under construction and there was no signage on what to do to get the car..
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3,6
Punti positivi: Agent was very helpful
Punti negativi: Cost of the rental I wanted to rent another car with a drop off at another airport out of state. I was quested $1000.00 for the rental. I would love for a management person to discuss this with me. 843-215-7034 Gil cushing
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10,0
Punti positivi: Great staff
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10,0
Punti positivi: vehicle type and having had a choice, friendly staff in Elmira NY
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9,2
Ford Excursion Not Bad, But Not Great
Punti positivi: It was relatively roomy for 6 people, one of which was under 6' tall. No room in the back for much more than a couple of bags. Third row had to climb out over the second row seats, but, that is to be expected. Would be nice to have power for recharging devices in a more convenient location, too. Interior amenities were lacking- clearly the base model. Nice power for such a large vehicle. Fairly easy for me to maneuver. As for booking, seemed to be a disconnect between the local office and the internet. Called the local office, they said they didn't have a vehicle, but then I was able to book one online through a proxy site. The staff was awesome in answering my many calls to ask specific questions about the vehicle.
Punti negativi: Dropping off was a bit contentious, as there was no representative available at 9PM Sunday evening. Not a huge deal, but, I had to figure out some details on my own.
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9,2
No cars available at desk
Punti positivi: Got on line and booked through Kayak, they gave me a car.
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9,6
Punti positivi: The lady at the Tompkins Airport was fantastic. Very helpful and courteous went out of her way to sanitize my credit card before returning it to me.
Punti negativi: The car was a bit dirty, Crumbs on the back seat and a hair clip in the handle. Makes me wonder how well they are being sanitized.
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10,0
Helped me in a bind
Punti positivi: I was greatful to find a one way rental from upstate NY to NH. The Hertz team was courteous and I didn't have to wait long. I got a lovely Kia Optima for my rwntal. It was so comfortable for my 8 hour drive. Thanks Hertz!!
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8,8
Punti positivi: The people were friendly at the counter and took cars of my needs.
Punti negativi: When I arrived there was no one at the counter to get my paperwork for me. There was only a quarter tank of gas at pick up. Airport was under construction and there was no signage on what to do to get the car..
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10,0
Punti positivi: Great staff
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10,0
Punti positivi: vehicle type and having had a choice, friendly staff in Elmira NY
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9,2
Ford Excursion Not Bad, But Not Great
Punti positivi: It was relatively roomy for 6 people, one of which was under 6' tall. No room in the back for much more than a couple of bags. Third row had to climb out over the second row seats, but, that is to be expected. Would be nice to have power for recharging devices in a more convenient location, too. Interior amenities were lacking- clearly the base model. Nice power for such a large vehicle. Fairly easy for me to maneuver. As for booking, seemed to be a disconnect between the local office and the internet. Called the local office, they said they didn't have a vehicle, but then I was able to book one online through a proxy site. The staff was awesome in answering my many calls to ask specific questions about the vehicle.
Punti negativi: Dropping off was a bit contentious, as there was no representative available at 9PM Sunday evening. Not a huge deal, but, I had to figure out some details on my own.
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9,2
No cars available at desk
Punti positivi: Got on line and booked through Kayak, they gave me a car.
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