Trova voli economici su Alitalia

Punti positivi: Entertainment options

Punti negativi: Had problem with luggage, did not like food specifically cheese on dark bread sandwich, did not like going to gate but would need to climb stairs and get shuttle to plane

the flight never happened

Punti negativi: Although reservations for our return flight from Rome to Boston were made 5 months ago, we were bumped from our flight, not advised in advance, and missed several important work engagements. The management at the Alitalia desk at the airport was not up to the task of reassigning everyone. Understaffed and under equipped (staff was unable to get online to reschedule and re-issue new boarding passes) We are senior travelers (75 and 80 years old) and were forced to stand in lines for 3 hours We're headed to the airport now, the next day, and I am dreading the experience.

Punti positivi: Friendly staff

Punti negativi: No free food, even drinks need to be paid.

completamente abbandonato al Cairo

Punti positivi: NIENTE

Punti negativi: PRIMA DI SCENDERE DALL'AEREO MI COMUNICANO CHE DEVO RITIRARE I MIEI BAGAGLI E RIFARE IL CHECK-IN NONOSTANTE ABBIA UNA COINCIDENZA E QUINDI DOVREI PASSARE DALL'AREA TRANSITI (BIGLIETTO UNICO ALITALIA). LA COSA MI PARE PIUTTOSTO STRANA E CHIEDO IL SUPPORTO DEL PERSONALE ALITALIA CHE GENTILMENTE MI SCARICA AL PRIMO EGIZIANO DI PASSAGGIO CON LE TESTUALI PAROLE "MI SPIACE MA NON SIAMO ESPERTI IN QUESTE COSE". FRASE CHE SI COMMENTA DA SOLA. LA VICENDA CONTINUA IN MANIERA SURREALE CON UN OMINO CHE MENTRE ATTENDO QUALCUNO CHE MI DICA COSA SUCCEDE MI SI AVVICINA CON I MIEI BAGAGLI DA STIVA (!!!) LASCIANDOLI AI MIEI PIEDI SENZA ULTERIORI SPIEGAZIONI. IL PEGGIO VIENE DOPO, MA LA STORIA FINORA RACCONTATA MI PARE SUFFICIENTE PER GIUSTIFICARE IL MIO PESSIMO VOTO AD ALITALIA.

Ripping of foreigners using kayak

Punti negativi: We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again. When we asked why, we were told this happens all the time. It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week.

Punti negativi: See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action.