Recensioni ospiti
Valutazione complessiva
8,5
Ottimo
Basato su 341 recensioni
Pulizia
8,5
Tariffa comfort
8,6
Ritiro/Riconsegna
8,4
Qualità/Prezzo
8,3
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Recensioni recenti
Valutazione dei viaggiatori
116
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5,2
Punti positivi: Nice truck
Punti negativi: Price not what was given at booking
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7,2
Punti positivi: The guy who helped me check in and out was EXCEPTIONAL.
Punti negativi: First time I ever traveled when cars were so hard to get.
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2,0
Punti positivi: Made a reservation and they did not have the car for my reservation. Went through the sign in process, the reservation desk ran my credit card and went to the kiosk desk and was told my 10am reservation would not be upheld “but I could come back at 8pm to pick it up”. No “sorry for the inconvenience” or “we will drop it off” or “here is a discount” for not having your rental here as you had a reservation. The excuse was “some people just like to keep cars longer than expected”. I drove 45 minutes to pick up this reservation and no sorry at all. Plus I could not even get a receipt that my charges would be cancelled.
Punti negativi: Having my reservation there when it was expected. Will not use their services again. This was a terrible experience. It’s too bad because in Texas I have had extremely terrific service.
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2,0
Punti positivi: The supervisor trying to do his best with the situation
Punti negativi: Provide the total of the rental with all the fees that were going to be associated with the rental. I did use my rental because of the hidden fees that brought the total over a $1000 dollars and it needing to be on a credit card.
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10,0
Punti positivi: Friendly staff in both ABQ and DEN.
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10,0
Punti positivi: Easy and quick pickup and very easy dropoff. Vehicle was in excellent condition.
Punti negativi: With complicated user interface systems and no real standards between manufactures it would be good to offer an orientation to the customer but it would require additional personal.
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8,0
Punti positivi: Staff was friendly and took adequate social distancing/safety measures.
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10,0
Punti positivi: Great customer service, Lots of signs directing people where to go. Employees seemed to care about the customers
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7,6
Punti positivi: Straightforward, no problems
Punti negativi: Car was relatively old, low-spec (e.g no climate control, only manual air con). But perfectly adequate.
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5,2
Punti negativi: Head lights very dull, didn’t light up the road at all especially on mountain roads! Hubcaps rattled , thought something was falling off under the car. VERY BUMPY RIDE......almost as if no shocks!!!!!
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8,4
Punti positivi: I picked up the car from ABQ and dropped it off in Taos. At drop off in Taos, the staff were friendly, helpful and efficient, which is typical of my positive Enterprise car rental experiences in Taos.
Punti negativi: At pick-up in ABQ, although each staff member I encountered was pleasant, the overall pick-up experience was extremely frustrating. Lines were long, and waiting for the actual car after check-in was even longer. Unfortunately this is typical of my Enterprise rental experience in ABQ.
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2,0
Punti positivi: The staff was friendly and apologetic
Punti negativi: You cannot use a debit card to pay if you have an out of state license. They also charge a deposit that is more than the cost of the rental. None of this was disclosed at time of booking.
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